Christopher Cameron

Deploy, secure, and configure virtual and physical server hardware.

Support and maintain Active Directory and group policies. I currently maintain the day to day IT infrastructure operations for the company. Planned and implemented upgrades to system hardware and software.

Integrated AD with Azure AD Connect & Pass Through Authentication for SSO. Analyzed network traffic and performance metrics to optimize system performance. Monitored networks and network devices to resolve technical problems quickly. Implemented, developed and tested installation and update of file servers, print servers and application servers. Led server infrastructure development, quality assurance, staging and production systems. Developed and documented network policies, procedures and standards. Maximized system availability through development and testing of contingency plans. Devised scripts and automation tools to improve system efficiency. Researched and recommended new technologies and strategies for improving system performance. Began moving our on-prem Web app to AWS by using AWS VPC, EC2, RDS, REDIS, LAMBDA & S3. Lead multiple migration projects, including moving Phone Systems, Email, Data, Applications etc. Worked with teams of talented software engineers to define, build and maintain cloud infrastructure. Designed and implemented system security and data assurance. Partnered with infrastructure teams on evaluation and feasibility assessments of new systems and technologies. Monitored and tested application performance to identify potential bottlenecks, develop solutions and collaborate with developers on solution implementation. Provided 2nd and 3rd level technical support and troubleshooting to clients. Implemented and maintained virtual private networks. Evaluated software products to determine compatibility with existing systems.

Provide Server, Network, Telephone and Computer end-user support for not only Eskaton System/Employees but also three Senior Care Communities thru Support Contracts via telephone, email, remote-assistance and desk-side to over 2,000 users. On-call/After-Hours schedule. Identify and troubleshoot a variety of technical issues, including Server/Network/PC configuration, password resets, printers, scanners, telecommunications equipment, VPN and LAN/WAN along with Wi-Fi access. Diagnose and replace defective power supplies, motherboards, CPUs, RAM, video cards, sound cards, Ethernet cards, modems, and external peripheral components. Onsite and remote network support for businesses, including patch cable wiring, setup and installation of routers, switches, servers, phones and desktop computers. Assist in maintaining multiple Citrix Xenapp & Windows 2008/2012 Servers, i.e. Windows Domain management, Hyper-V environment, DNS, DHCP, Active Directory, Users Accounts/Groups management, Domain Security Policy, Users Disk Space Allocation & Monitoring, Server Data Backup etc.

Functioned as member of network/support team responsible for over 1,200 systems which are located within 3 states that represent a very diverse group of end users within US Army Corps of Engineers. Provide technical in-house and phone support for internal and external end users on a variety of hardware and software problems including operating system support, communication problems, application support, system access problems, database and Active Directory support. Provide timely responses to IT requests via help desk, phone, e-mail or in person. Was Primary contact for CADD Application issue/concerns. Assist user through a series of steps to determine problem. Maintain and document system procedures and processes. Provide follow-up client contact to ensure satisfactory resolution of service requests and to solicit input concerning need for support services. Install Security Updates as required. Provide support for Networking/WAN/LAN/TCP/IP, Routers, Hubs, Switches, Mother Boards, Video & Sound Cards, Monitors, CD-ROM Drives, Memory Chips, IDE/EIDE/SCSI Hard Drives & other devices as needed.