Summary
Overview
Work History
Education
Skills
Timeline
Generic

Christopher Campbell

Milford,KS

Summary

Reliable Store Manager with several years in sales and progressive leadership roles. Skilled at coaching and encouraging staff toward advancement by leveraging enthusiastic and supportive attitude. Proactive in addressing operational concerns to streamline processes, boost customer engagement, and leverage substantial marketing prowess to strengthen and expand revenue streams.

Overview

11
11
years of professional experience

Work History

Preload Supervisor

UPS
Manhattan, KS
11.2021 - 02.2024
  • Conducted regular meetings with staff to discuss progress, identify issues, and develop solutions.
  • Facilitated communication between management staff and front-line workers regarding changes in operations or regulations.
  • Investigated potential hazards or risks posed by working conditions or equipment malfunctions.
  • Resolved customer complaints promptly and professionally.
  • Implemented corrective action plans when necessary to address performance deficiencies or policy violations.
  • Monitored employees for compliance with safety policies and procedures.
  • Maintained accurate records related to employee performance and disciplinary action.
  • Supervised daily staffing requirements to ensure adequate coverage of workloads.
  • Trained new employees in job functions, operational procedures, and safety protocols.
  • Provided leadership guidance to promote a positive working environment.
  • Adhered strictly to all relevant laws, regulations, policies, and procedures governing the workplace.
  • Enforced company standards on attendance, productivity, and quality assurance.
  • Assigned work tasks to staff members and monitored progress to ensure completion within established deadlines.
  • Performed weekly inventory checks of materials and supplies needed for operations.
  • Evaluated employee performance through observation, feedback sessions, and periodic reviews.
  • Identified areas where additional training was required for staff development.
  • Prepared detailed reports on inventory operations, stock levels and damages.
  • Recruited and trained new employees while creating and supervising efficient staff teams.
  • Worked with dispatchers and outbound production team to enhance service delivery for customers.
  • Maintained accurate inventory accounts through good recordkeeping practices and regular counts.
  • Oversaw efficient loading and unloading of trucks and trailers to meet tight daily schedules.
  • Promoted safe working conditions by monitoring safety procedures and equipment.
  • Informed upper management or department heads of items loaded or problems encountered.
  • Assessed job sites to determine work needed.
  • Presented and explained work orders to team.
  • Checked loaded materials compared to work orders for correctness.
  • Monitored workers and reviewed completed work for proper performance.
  • Inspected equipment for wear, specifications adherence and issues.
  • Resolved personnel problems, complaints and grievances, referring serious issues to higher-level supervisors.
  • Completed or assisted with difficult or skilled tasks.

Solutions Specialist

Verizon
Junction City, KS
03.2020 - 11.2021
  • Identified customer needs and provided tailored solutions to meet them.
  • Maintained up-to-date knowledge of product features, pricing plans, warranties.
  • Conducted research on emerging technologies and trends in the industry.
  • Assisted customers in selecting the most suitable products for their requirements.
  • Collaborated with other departments to ensure successful project completion.
  • Documented customer interactions, outcomes, and feedback for future reference.
  • Tracked inventory levels to ensure sufficient stock availability at all times.
  • Provided technical advice on product usage and troubleshooting.
  • Performed updates, installed new components and set up programs.
  • Resolved customer account and billing problems.
  • Troubleshot customer devices and diagnosed malfunctions.
  • Set up appointments for additional support.
  • Maintained positive working relationship with fellow staff and management.
  • Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.

Store Manager

Game Stop
Manhattan, KS
03.2013 - 03.2020
  • Resolved customer complaints in a timely manner.
  • Maintained accurate records of employee performance reviews.
  • Managed daily banking activities such as deposits and withdrawals.
  • Developed strategies to maximize sales and profitability.
  • Assessed operational efficiency of the store's departments.
  • Created weekly work schedules for store personnel.
  • Established customer service standards and monitored staff compliance.
  • Recruited, trained and supervised new employees.
  • Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
  • Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
  • Monitored employee performance and identified performance gaps for corrective action.
  • Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
  • Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
  • Preserved product quality by maintaining stockrooms and disposing of damaged items.
  • Reviewed customer feedback to make operational improvements and promote satisfaction.
  • Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
  • Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
  • Managed inventory tracking and physical inventory counts to minimize loss.
  • Oversaw inventory management through cycle counts, audits and shrinkage control.
  • Evaluated store performance and incorporated feedback to implement improvement plans.
  • Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
  • Established store tactics and strategies to achieve operational performance and sales goals.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Updated and maintained store signage and displays.
  • Trained and mentored associates to teach daily tasks and procedures.
  • Strengthened work flow productivity by hiring, managing and developing top talent.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Delegated work to staff, setting priorities and goals.

Education

High School Diploma -

Pine Ridge High School
Chadron, NE
05-2002

Skills

  • Incident Investigation
  • Warehouse Operations
  • Load Planning
  • Shipping and receiving
  • Workforce Planning
  • Performance monitoring
  • Standard Operating Procedures
  • Opening and closing procedures
  • Customer Relationship Management
  • Product Knowledge
  • Software troubleshooting
  • Product Demonstration
  • Technical Troubleshooting
  • Data Recovery
  • Customer Service
  • Multitasking
  • Active Listening
  • Customer Communication and Empathy
  • Professionalism
  • Time management abilities
  • Attention to Detail
  • Problem-solving aptitude

Timeline

Preload Supervisor

UPS
11.2021 - 02.2024

Solutions Specialist

Verizon
03.2020 - 11.2021

Store Manager

Game Stop
03.2013 - 03.2020

High School Diploma -

Pine Ridge High School

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