Nelida Paul
Stuart,FL
Summary
Proven track record in enhancing operational efficiency and client satisfaction at Nelida's Cleaning Service's LLC, showcasing exceptional organization skills and a service-oriented mindset. Expert in quality assurance and problem-solving, leading to a significant increase in customer referrals. Skilled in heavy machinery operation and fostering teamwork, I excel in fast-paced environments, ensuring projects exceed expectations. Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail, and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities. Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration.
Overview
7
7
years of professional experience
Work History
House Cleaner
Nelida's Cleaning Service's LLC
01.2021 - Current
- Gave Estimate's, Scheduled Appointment's, And promoted business.
- Organized tasks efficiently, prioritizing workload according to client preferences and property requirements.
- Received numerous positive reviews from clients for attention to detail and exceptional work ethic.
- Developed rapport with long-term clients, fostering loyalty and generating referrals to new customers seeking quality housecleaning services.
- Managed inventory of supplies effectively, reducing waste while ensuring availability of necessary materials for each job.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Created spotless surfaces by dusting, sweeping, vacuuming and mopping.
- Mopped hardwood, laminate, ceramic, vinyl, glass and wood surfaces.
- Maintained a safe working environment through proper use of cleaning products and equipment.
- Developed strong relationships with clients through consistent high-quality service and friendly interactions.
Deck Builder
Pursuit Boats
04.2019 - 09.2022
- Ensured timely delivery of high-quality boats by diligently tracking progress against project timelines and adjusting workflows as needed.
- Performed thorough quality checks on completed boats to ensure adherence to company standards and client expectations.
- Developed innovative solutions to complex boat-building challenges, fostering an environment of continuous improvement.
- Used welding equipment to fabricate, cut and bend metal components to be installed in ship.
- Cut and shaped materials to meet outlined measurements.
- Effectively used nails, screws, pneumatic nailing systems, concrete anchors, powder-actuated fasteners and framing connectors.
- Installed insulation, trim and other finishing touches.
- Operated forklifts and other heavy equipment.
- Safely operated electric cordless and hammer drills and cutting torches.
- Facilitated harmonious working relationships with crew members to prevent problems and conflicts.
- Installed Hardtops and Helm's using crane.
Receptionist/Chiropractic Assistant
Hands On Performance Chiropractic
09.2019 - 05.2022
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Answered central telephone system and directed calls accordingly.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Corresponded with clients through email, telephone, or postal mail.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Maintained confidentiality of information regarding clients and company.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Organized, maintained and updated information in computer databases.
- Routed incoming mail and messages to relevant personnel without delay.
- Performed electric muscle stimulation, massage, and mechanical traction.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Assisted chiropractors with patient care, ensuring accurate documentation and treatment plans.
- Assisted chiropractor during patient exams to implement treatment plans quickly.
- Contacted insurance carriers to determine patients' coverage and sent invoices for services rendered.
Shift Manager
Wingstop
Ft. Pierce, FL
05.2017 - 08.2019
- Worked effectively in fast-paced environments.
- Worked well in a team setting, providing support and guidance.
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
- Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
- Operated cash register accurately, managing transactions efficiently while providing excellent customer service.
- Demonstrated versatility by quickly adapting to various roles within the food service environment as needed.
- Assisted in inventory management, ordering supplies, and minimizing food spoilage.
- Maintained accurate records of food temperatures to ensure safety standards were met.
- Coordinated schedules of multiple shifts to maximize coverage while minimizing labor costs during slow periods or seasonal fluctuations in business volume.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
Education
No Degree - Business Administration
Indian River State College
Skills
- Quality Assurance
- Organization skills
- Time Management
- Telephone skills
- Data Entry
- Scheduling appointments
- Data inputting
- Documentation And Reporting
- Service-oriented mindset
- Bilingual
- Customer Service
- Punctual and Reliable
- Power Tool Operation
- Marine Electrical Systems
- Technical skill
- Heavy Machinery Operation
- Teamwork and Collaboration
- Hand and power tools
- Problem-Solving
- Business operations understanding
- Project Coordination
- Expense Reporting
- Attention to Detail
- Payment Processing
- Courteous and Professional
- Billing and Invoicing
- Conflict Resolution
- Supply Ordering
- Inventory Management
- Records Management
- Claims Handling
Timeline
House Cleaner
Nelida's Cleaning Service's LLC
01.2021 - Current
Receptionist/Chiropractic Assistant
Hands On Performance Chiropractic
09.2019 - 05.2022
Deck Builder
Pursuit Boats
04.2019 - 09.2022
Shift Manager
Wingstop
05.2017 - 08.2019
No Degree - Business Administration
Indian River State College
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