Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Christopher Campbell

The Bronx,NY

Summary

Dynamic Operations Manager with a proven track record at Monster Movers, excelling in customer satisfaction and safety compliance. Expert in analytical thinking and problem-solving, I successfully implemented strategies that enhanced communication and reduced miscommunications, ensuring efficient operations and a seamless customer experience.

Overview

20
20
years of professional experience
1
1
Certification

Work History

Manager of Operations

Emergency Moving
09.2020 - 01.2025
  • Developed and implemented strategies to maximize customer satisfaction.
  • Strapped items down over protective padding to secure throughout transportation.
  • Assembled pallets and crates for secure transportation of materials.
  • Disconnected and reconstructed furniture by removing headboards from bed frames, unscrewing mirrors from dressers and reassembling tables.
  • Followed safety protocols to prevent accidents and injuries.
  • Operated moving truck safely to deliver items to destination without nicks or scratches.

Operations Manager

Monster Movers
05.2015 - 04.2019
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Developed and implemented strategies to maximize customer satisfaction.
  • Supervised operations staff and kept employees compliant with company policies and procedures.

Mover's Agent

Zestland Moving
04.2010 - 05.2015
  • Loaded and unloaded trucks with customer possessions or merchandise weighing up to 1000 lbs.
  • Cleaned and maintained truck and other equipment to maintain optimum working condition.
  • Surrounded items in cling film, padded blankets, and tape to protect from damage.
  • Prevented load shifting or damage by using bracing and strapping techniques.
  • Moved furniture and boxes using utility dolly and truck ramp.

Driver/Foreman Mover

Boxes R Us
08.2004 - 04.2010
  • Coordinated efficient routes to avoid delays and optimize schedules.
  • Arranged items at destination according to customer requests and instructions.
  • Maneuvered items carefully through narrow hallways and doorways to prevent damage.
  • Packed boxes by filling voids and arranging items to fit appropriately based on size, dimensions, and weight.

Education

High School Diploma -

Bronx Regional High School
The Bronx, NY
06-2009

Skills

  • Analytical thinking
  • Problem-solving
  • Quality assurance
  • Performance monitoring
  • Time management
  • Safety compliance
  • Commercial driving
  • Truck inspection
  • Cargo handling
  • Negotiation and conflict resolution
  • Record keeping
  • Customer service and communication skills

Certification

OSHA 30-Hour Construction Safety and Health


Asbestos Certificate Class D Insp


C3 Supervisor_Competent Person Training for Deleading/Hazardous Coatings Removal Certificate

Timeline

Manager of Operations

Emergency Moving
09.2020 - 01.2025

Operations Manager

Monster Movers
05.2015 - 04.2019

Mover's Agent

Zestland Moving
04.2010 - 05.2015

Driver/Foreman Mover

Boxes R Us
08.2004 - 04.2010

High School Diploma -

Bronx Regional High School

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Christopher Campbell