Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Christopher Campbell

Fort Worth

Summary

Dynamic hospitality professional with extensive experience at Renaissance Hotel and Residence Inn Marriott. Proven expertise in guest relations management and staff training, enhancing service quality and operational efficiency. Recognized for resolving guest complaints swiftly, fostering loyalty, and implementing effective scheduling systems to optimize productivity. Strong communicator with a focus on excellence in service delivery.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Assistant Rooms Manager

Renaissance Hotel
11.2022 - 10.2025
  • Assisted in coordinating room assignments to optimize guest satisfaction and operational efficiency.
  • Supported front desk operations by managing check-in/check-out processes for guests.
  • Provided assistance in training new team members on standard operating procedures and customer service excellence.
  • Collaborated with the management team to address guest feedback and implement service improvements.
  • Solicited and reviewed guest feedback and promptly resolved complaints.

Front Office Manager

Residence Inn Marriott
09.2017 - 10.2022
  • Managed front office operations, ensuring seamless guest check-in and check-out processes.
  • Supervised staff performance, providing training and mentorship to enhance service quality.
  • Implemented efficient scheduling systems to optimize workforce productivity and guest satisfaction.
  • Resolved guest complaints promptly, maintaining high levels of customer satisfaction and loyalty.
  • Monitored inventory levels for front desk supplies, reducing costs through effective resource management.
  • Led front office team during major hotel renovation, maintaining high service standards amidst changes.

Education

BBA - Computer And Information Systems

Tarleton State University
Stephenville, TX
05-2018

Skills

  • Property management systems
  • Staff training and development
  • Time management
  • Computer skills
  • Team leadership
  • Guest relations management
  • Hospitality service expertise
  • Point of sale (POS) system operations
  • Excellent communication

Certification

  • TABC
  • Food Handlers License

Timeline

Assistant Rooms Manager

Renaissance Hotel
11.2022 - 10.2025

Front Office Manager

Residence Inn Marriott
09.2017 - 10.2022

BBA - Computer And Information Systems

Tarleton State University

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