Focused sales professional highly effective in establishing and maintaining relationships with potential and existing clients. Extremely motivated and ambitious.
Overview
27
27
years of professional experience
Work History
General Sales Manager
Kia Of Bedford
08.2017 - 05.2023
Motivated team members to meet and exceed objectives by setting goals, tracking performance on daily basis and implementing improvement strategies.
Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
Applied established sales techniques and persuasive communication skills to meet personal sales objectives.
Upheld company policies and implemented standards fairly.
Developed and strengthened high-performance sales team turning over $[200,00] per quarter
Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings
Coached employees in successful selling methods and encouraged cross-selling to drive revenue
Maintained relationships with customers and found new ones by identifying needs and offering appropriate services
Grew sales and boosted profits, applying proactive management strategies and enhancing sales training
General Manager
Donelle Ford
05.2016 - 08.2017
Managed budget implementations, employee reviews, training, schedules and contract negotiations.
Developed and maintained relationships with customers and suppliers through account development.
Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
Implemented operational strategies and effectively built customer and employee loyalty.
Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.
Reduced costs, managed delivery schedules and performed risk analysis to improve overall profitability.
Sales Manager
Waikem Kia
09.2007 - 05.2016
Supervised a sales force of 7 sales associates.
Developed quarterly and annual sales department budgets.
Developed a comprehensive training program for new sales associates.
Planned and directed staff training and performance evaluations.
Reviewed operational records and reports to project sales and determine profitability.
Approved all sales staff budget expenditures.
Trained all incoming sales team members.
Contacted customers by phone and email in response to inquiries.
Promptly resolved all customer requests, questions and complaints.
Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices.
Built relationships with customers and the community to establish long-term business growth.
Attended sales training camp and brought best practices leadership back to the company.
Account Executive
IKON Office Solutions
06.1999 - 08.2007
Managed a portfolio of 300 accounts totaling $900,000 in sales.
Effectively led a seasoned team of partner managers and account coordinators.
Oversaw sales forecasting, goal setting and performance reporting for all accounts.
Monitored market activity and quoted pricing to maintain healthy profit margins.
Negotiated prices, terms of sale and service agreements.
Created sales contacts with on- and off-premise accounts.
Organized joint sales calls with current customers and outside vendors.
Automotive Sales Consultant
Waikem Motors
11.1996 - 03.1999
Negotiated purchase prices and explained sales, warranty and optional products.
Qualified buyers by matching requirements and interests to various car or truck models and discussing finance options.
Drove team revenue totals by bringing in top sales numbers.
Reviewed vehicles before final delivery to validate for completed tasks such as installed add-ons and damage corrections.
Demonstrated automobiles by explaining characteristics, capabilities, and features, taking test drives and explaining warranties and services
Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
Education
Associate of Science - Business
Ohio State University
Columbus, OH
High School Diploma - undefined
Jackson High School
1986
Skills
Self-motivated
Salesforce
People-oriented
Detail-oriented
Superior organizational skills
Networking enthusiast
Persuasive negotiator
Expansive personal network
CRM Sales management software
Dedicated team player
Sales Representative of Month Award
Adept multi-tasker
Performance improvements
Team development
Goal Setting
Strategic account development
Goals and Performance
Product Knowledge
Coaching and Training
Sales Expertise
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
I have not failed. I’ve just found 10,000 ways that won’t work.