Christopher Candia
San Antonio,TX
Summary
Dedicated professional with proven skills in customer service, employee training, and data privacy compliance. Committed to enhancing security protocols and ensuring customer satisfaction through effective conflict resolution.
Overview
3
3
years of professional experience
Work History
Guest Services & Security Representative
VSA
San Antonio, TX
10.2024 - 05.2026
- Monitored access points to ensure security protocols were followed.
- Trained new staff on security procedures and emergency protocols effectively.
- Maintained accurate records of daily activities and incidents for reporting purposes.
- Managed sensitive customer data according to industry standards for privacy protection.
- Demonstrated empathy while addressing customer concerns and feedback promptly.
- Answered customer inquiries and provided accurate information regarding products and services.
Customer Service & Operations Associate
Jobe Materials
El Paso, Texas
04.2024 - 10.2024
- Coordinated daily operations, enhancing material handling processes.
- Assisted in scheduling deliveries and managing logistics for timely shipments.
- Collaborated with departments to streamline operations management activities.
- Maintained safety standards by following protocols and conducting regular inspections.
- Teamed with colleagues to enhance workflow efficiency in operations.
Customer Service Representative
Target
El Paso, Texas
04.2023 - 05.2024
- Delivered knowledgeable and friendly service, enhancing customer satisfaction through effective problem resolution.
- Resolved customer complaints swiftly, ensuring customer satisfaction and retention.
- Resolved customer complaints promptly and efficiently.
- Guided customers in product selection, ordering, billing, returns, exchanges, and technical support, streamlining their experience.
- Developed strong relationships with customers by providing personalized assistance and support.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Education
BBA - Human Resources Management
El Paso Community College
El Paso, TX10-2024
BBA - Human Resources Management
The University of Texas At San Antonio
San Antonio, TX05-2026
Skills
- Security monitoring
- Guest safety protocols
- Access control measures
- Emergency response
- Customer service
- Customer issue resolution
- Guest feedback analysis
- In-person assistance
- Employee training
- Team collaboration
- Team development
- Computer proficiency
- Microsoft Excel
- Microsoft PowerPoint
- Critical thinking
- Conflict resolution
Timeline
Guest Services & Security Representative
VSA
10.2024 - 05.2026
Customer Service & Operations Associate
Jobe Materials
04.2024 - 10.2024
Customer Service Representative
Target
04.2023 - 05.2024
BBA - Human Resources Management
El Paso Community College
BBA - Human Resources Management
The University of Texas At San Antonio