Christopher Cannady
Henderson
Summary
Strategic Manager possessing solid knowledge of performance reporting and financial and budgeting processes. Bringing a 5 year background developing and implementing commercial strategies, conducting market research and analysis and coordinating with diverse teams. Confident communicator comfortable managing high volume of work.
Overview
10
10
years of professional experience
Work History
Commercial Manager
AutoZone
01.2023 - 03.2023
- Strengthened client relationships through regular communication and timely resolution of issues, leading to increased customer satisfaction.
- Used key metrics and prepared reports for senior management to monitor performance of commercial activities.
- Built relationships with clients to establish new contracts.
- Enhanced product offerings by conducting market research and identifying emerging trends within the industry.
- Implemented training programs for staff members, improving overall team performance and productivity levels.
- Increased sales revenue by developing and implementing effective marketing strategies for commercial products.
Store Manager
Rent One
09.2017 - 04.2019
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
Customer Service Representative
Rent-A-Center
06.2015 - 11.2016
- Prepared merchandise for sales floor
- Wrote, negotiated and finalized sales contracts
- Supported the sales team in writing proposals and closing contracts
- Trained all incoming sales team members.
Building Materials
Lowes
03.2014 - 03.2015
- Recognized and rewarded outstanding work performance to cultivate a positive and collaborative customer service culture
- Resolved all customer complaints in a professional manner while prioritizing customer satisfaction
- Handled all customer relations issues in a gracious manner and in accordance with company policies
- Cultivated a customer-focused shopping environment by greeting and responding to all customers in a friendly manner.
Overnight Stocker/Team Manager
Wal-Mart
06.2013 - 03.2014
- Answered customer telephone calls promptly and in an appropriate manner
- Handled all customer relations issues in a gracious manner and in accordance with company policies
- Determined customer needs by asking relevant questions and listening actively to the responses
- Cultivated a customer-focused shopping environment by greeting and responding to all customers in a friendly manner
- Recognized and rewarded outstanding work performance to cultivate a positive and collaborative customer service culture
- Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.
Education
High School Diploma -
Henderson High School
Henderson, TX05.2009
Skills
- Customer-oriented
- Personable
- Natural leader
- Motivated team player
- Computer literate
- POS systems knowledge
- Upselling techniques
- Luxury furniture sales
- Active listening skills
- Credit card transactions
- Retail sales
- Merchandising
- Stocking
- Skilled problem solver
- Operations Management
- Team Training
- Customer Relationship Management
- Contract terms negotiation
- Key Account Management
Awards
- 02/2023 Commercial Manager of the District (Autozone): Had the highest numbers running in my district for the month of January.
- 12/2018 Store of the Year (Rent One): Highest preforming store in the company for the year of 2018.
- 02/2016 Top Gun (Rent-a-Center): Was awarded Top Gun while working at Rent-A-Center for number 1 associate in Sales and Collections in my district.
- 08/2015 Store of the Month (Rent-a-Center): Our store performed above standard and outperformed the other stores in our district.
Timeline
Commercial Manager
AutoZone
01.2023 - 03.2023
Store Manager
Rent One
09.2017 - 04.2019
Customer Service Representative
Rent-A-Center
06.2015 - 11.2016
Building Materials
Lowes
03.2014 - 03.2015
Overnight Stocker/Team Manager
Wal-Mart
06.2013 - 03.2014
High School Diploma -
Henderson High School
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