Christopher Cappella
Fairfield,CT
Summary
Experienced Golf Professional, Golf Instructor, Master Fitter and Builder and Sales Manager. Seeking a Head Professional Position at a top rate facility where my proven skills, abilities and passion for golf can be utilized to assist in customer and member satisfaction.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Studio Club Fitter
PGA Tour Superstore
White Plains, NY
03.2020 - Current
- Perform golf club fittings and related assignments for a wide range of players
- Detailed analysis of customers golf equipment
- Inform customer of current product specifications and inconsistencies
- Operation of TrackMan Launch Monitor
- Test demo product with customer to determine best fit
- Make good/better/best recommendations
- Sell new golf equipment with club minor repair such as gripping and loft and lie adjustments
- Answer phone calls and book fitting appointments
- Proficient computer skills in the following, Microsoft Office and POS
- Responsible for training new fitting staff
Store Manager / Master Club Fitter /Master Club Builder
Club Champion
New York, NY
08.2018 - 03.2020
- Assisted in creating and developing all aspects of the NY store before doors were open for business
- Attended 1 month intensive training out of state to receive Master Builder and Master Fitter certifications
- Performed customized golf club fittings and related assignments for a wide range of players including high handicap customers, better playing amateurs, VIP guests, and tour players
- Performed custom club building in house to meet each players unique specifications
- Consistent use of Trackman and SAM Putt Lab
- Test demo product with player to determine best fit
- Make good/better/best recommendations
- Solely responsible for each players personalized fit, sale of the product and build of new golf equipment
- Answer phone calls and book fitting appointments
- Proficient use of Salesforce, Microsoft Office and POS
- Responsible for 600K+ in sales for the first year the location was opened
Assistant Golf Professional/Director of Junior Golf
Rock Ridge Country Club
Newtown, CT
03.2015 - 12.2017
- Assisted in creating the pro-shop from the ground up
- Responsible for inventory control, POS system, checked in and controlled all in
- Director of Tournament Operations including women league events and weekend morning games, increased participation of club members by 50%
- Provided private lessons and instructed group clinics
- Created junior golf programs within the club including weekly clinics (ages 4-18) and a junior interclub program consisting a team of 22 youth (ages 8-15)
- Helped devise outside operations including policies and procedure protocols to maximize customer service
- Supervised outside operations staff ensuring complete commitment to service
- Maintained daily contact via email and phone for entire membership community with information regarding upcoming events, results/recaps, and course conditions
- Performed club fitting and minor club repair when needed
- Assumed the Head Professional's duties in his absence.
Assistant Golf Professional
Hampshire Country Club
Mamaroneck, NY
04.2014 - 12.2014
- Assisted Head Golf Professional with all daily operations relating to the management and execution of the club's golf operations including but not limited to, facilitating sales in the pro shop, assisting with merchandise and purchasing materials and equipment for the golf course, managing handicap and tee sheet applications, opened and closed golf pro-shop and managing shifts of various personnel
- Managed the daily opening and closing of golf operations as needed
- Provided golf instruction to members of club
- Prepared for all golf outings including coordinating scorecards, cart labels, rule, score, format and pairing sheets as well as hole assignments
- Supervised range and cart operations
- Assisted in conducting and supervising tournaments.
- Often played in off premise golf tournaments in the east coast region as a level 1 PGA member as a representative of Hampshire Golf Club
Floor Supervisor/Assistant Manager
Golfsmith International
Norwalk, CT
01.2012 - 01.2014
- Managed and supervised cashiers and floor sales staff
- Received, labeled and stocked new merchandise
- Arranged and developed soft goods in each department for optimal sales
- Assessed needs of customers and provided them with assistance
- Performed duties of a certified club fitter
- Teaching professional for customers of varying skill levels.
Education
Mastor Club Fitter/Mastor Club Builder
Club Champion
Chicago, IL12-2018
High School Diploma -
Sacred Heart Catholic High School
Waterbury, CT06-1996
Skills
- Highly knowledgeable certified master golf club fitter for major brands such as Titleist, TaylorMade, Mizuno, Callaway, Odyssey, Ping, Cobra, Srixon, PXG, Miura, New Level, Edel, Epon, and Honma
- Advanced knowledge of golf equipment including the understanding of ideal golf ball launch characteristics
- Proficient use of Microsoft Word, POS, Trackman, Sam Putt Lab and Salesforce
- Excellent time management skills
- Excellent phone etiquette skills
- Highly organized, self-motivated and driven
- Experienced in sales and the ability to manage and work in a team environment
Certification
- Master club builder and club fitter certification received from Club Champion 2018
Accomplishments
- Winner of Republic American City Golf Championship 1996, 1999, 2006, 2012
- Qualified for USGA Public Links 2008
Timeline
Studio Club Fitter
PGA Tour Superstore
03.2020 - Current
Store Manager / Master Club Fitter /Master Club Builder
Club Champion
08.2018 - 03.2020
Assistant Golf Professional/Director of Junior Golf
Rock Ridge Country Club
03.2015 - 12.2017
Assistant Golf Professional
Hampshire Country Club
04.2014 - 12.2014
Floor Supervisor/Assistant Manager
Golfsmith International
01.2012 - 01.2014
Mastor Club Fitter/Mastor Club Builder
Club Champion
High School Diploma -
Sacred Heart Catholic High School
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