Christopher Caron
Charlton,MA
Summary
Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.
Overview
2026
2026
years of professional experience
Work History
Virtual Customer Care Professional
American Express-
04.2013 - Current
- Consistently in top 20% in all metrics
- Worked 3 years as a Team Leader
- Worked 3 years as a New Hire Coach
- Completed LEAD leadership course
- Delivered exceptional customer service by resolving inquiries and complaints promptly.
- Utilized CRM tools to track customer interactions and enhance service quality.
- Collaborated with cross-functional teams to improve product knowledge and service efficiency.
- Mentored new team members on best practices for customer engagement and support.
Customer Service and Sales Representative
Verizon
2008 - 2013
- Achieved Diamond Award annually for outstanding sales performance and results.
- Ranked consistently in top 20% for all performance metrics achieved.
- Strengthened customer relationships to significantly boost sales opportunities.
- Delivered tailored product presentations to address diverse customer needs effectively.
- Collaborated with team to exceed monthly sales targets consistently.
Education
Bachelor's degree - Business Management
Westfield State University
Westfield, MABachelor's degree - Business Finance And Economics
Westfield, MASkills
Customer relationship management expertise
Proficient in financial principles
Team management
Financial sales
Upselling
Banking
Complaint handling
CRM software
Accomplishments
- Supervised team of 15 staff members.
- Achieved consistent top 20 percent performance through effectively helping with complex customer experiences with authenicity.
Timeline
Virtual Customer Care Professional
American Express-
04.2013 - Current
Customer Service and Sales Representative
Verizon
2008 - 2013
Bachelor's degree - Business Management
Westfield State University