Christopher Carraghan
Reno,NV
Summary
Proven leader in account management and strategic planning, I enhanced client satisfaction and retention at L.A.G. Tactical Inc. by leveraging strong customer service and problem-solving skills. Expert in supply chain optimization from my time with the United States Marine Corps, I excel in project management and teamwork, driving continuous improvement and operational excellence. Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
16
16
years of professional experience
Work History
Shipping/Account Manager
L.A.G. Tactical Inc.
Reno, NV
02.2016 - Current
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Educated clients on new products or services to increase customer engagement with brand.
- Pulled, verified, and packaged items for shipment.
- Prepared shipping documents and invoices, processed payments, and fielded client questions.
Supply Administration and Accounting
United States Marine Corps
07.2008 - 11.2015
- Implemented risk mitigation strategies to minimize potential disruptions in the supply chain.
- Evaluated bid proposals from vendors, making informed decisions on contract awards based on price, quality, and reliability factors.
- Maintained a high level of accuracy in all documentation related to inventory management, purchasing, and shipping/receiving activities.
- Conducted regular audits to maintain accurate inventory records and identify discrepancies.
- Mentored junior team members on best practices in supply administration, fostering a culture of continuous learning.
Education
High School Diploma -
Earl Wooster High School
Reno, NV2008
Skills
- Account Management
- Customer Service
- Teamwork and Collaboration
- Client Relations
- Strategic Planning
- Customer Relationships
- Goal-Oriented
- Team Training
- Project Management
Timeline
Shipping/Account Manager
L.A.G. Tactical Inc.
02.2016 - Current
Supply Administration and Accounting
United States Marine Corps
07.2008 - 11.2015
High School Diploma -
Earl Wooster High School