Summary
Overview
Work History
Education
Skills
Timeline
Generic

Christopher Carrillo

Marana,AZ

Summary

As a Logistics Operations and Customer Service Specialist, I excel in orchestrating smooth and efficient supply chain processes while delivering exceptional customer experiences. With a track record of coordinating transportation, managing inventory, and optimizing routes, I seamlessly integrate operational performance with customer satisfaction. My strong communication skills enable me to liaise effectively between vendors, internal teams, and clients, ensuring that everyone is aligned and informed. My ability to multitask and solve problems in real-time has consistently resulted in improved operational efficiency and elevated customer loyalty. Familiar with industry-specific software and compliance protocols, I possess the technical skills needed to monitor and adapt operations in a fast-paced, dynamic environment. My commitment to continuous improvement and knack for implementing innovative solutions make me a valuable asset for any team looking to excel in logistics and customer service.

Overview

10
10
years of professional experience

Work History

Operations Agent

GIT Global Services
07.2013 - Current
  • Monitored logistics performance and identified improvement opportunities.
  • Coordinated driver dispatch to accomplish daily delivery requirements.
  • Negotiated transportation and logistics contracts to reduce shipping costs.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Resolved escalated customer service disputes and complaints, leading to increased customer satisfaction.

Education

High School Diploma -

Mountain Rose Academy
Tucson
05.2014

Skills

  • Logistics Coordination
  • Documentation Skills
  • Efficient Routing
  • Research
  • Exceptional Interpersonal Communication
  • Customer Service
  • Issue Resolution

Timeline

Operations Agent

GIT Global Services
07.2013 - Current

High School Diploma -

Mountain Rose Academy
Christopher Carrillo