Christopher Carter
Dover,DE
Summary
Experienced Logistics Manager proficient at monitoring operational pulse to deliver relevant information to all major internal customers and stakeholders. Accustomed to working with multiple entities to achieve business goals for logistics efficiency, cost containment and contract integrity. Works quickly and maintains focus while providing top-notch customer service.
Overview
30
30
years of professional experience
Work History
Logistics Manager
Superior Sealing Services, Inc.
2018.07 - Current
- Managed vendor relationships, ensuring timely deliveries, accurate invoicing, and effective issue resolution.
- Coordinated transportation schedules to meet tight delivery deadlines while minimizing costs.
- Championed sustainability efforts within the organization''s logistics function by identifying opportunities for waste reduction and resource conservation throughout various operational activities.
- Implemented continuous improvement initiatives, resulting in significant cost savings and enhanced customer satisfaction.
- Monitored logistics performance and identified improvement opportunities.
- Streamlined logistics operations by implementing efficient processes and procedures.
Logistics Coordinator
Site Source Contractor Supply
2015.03 - 2018.07
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Developed and maintained relationships with external vendors and suppliers.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
- Developed and implemented strategies to maximize customer satisfaction.
- Spearheaded process improvements, resulting in increased productivity and reduced operational costs.
- Increased profit by streamlining operations.
- Set, enforced, and optimized internal policies to maintain responsiveness to demands.
- Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
- Implemented new inventory management system to optimize stock levels and reduce waste.
Regional Supervisor
Verizon Wireless
2011.02 - 2014.02
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Established performance metrics for the team, consistently tracking progress towards goals and making adjustments as needed.
- Conducted regular reviews of operations and identified areas for improvement.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Business Sales Associate
Verizon Wireless
2011.04 - 2012.02
- Streamlined sales processes for improved efficiency and customer satisfaction.
- Provided exceptional customer service by addressing inquiries and resolving concerns promptly, ensuring client retention and loyalty.
- Facilitated seamless communication between internal departments, fostering a collaborative environment that led to increased productivity.
- Established rapport with customers using active listening and interpersonal skills.
- Fielded customer questions to share information about products, availability, and pricing.
- Provided exceptional sales support to field producers.
- Generated continuous customer referrals by delivering exceptional sales support.
- Provided exceptional after-sales support, ensuring repeat business from satisfied customers.
Branch Operations Manager
A.H. Harris, Inc.
2009.12 - 2010.12
- Maintained a clean and organized work area, contributing to an efficient and safe working environment.
- Operated various types of material handling equipment safely including forklifts, pallet jacks, and hand trucks to move heavy loads throughout the warehouse facility.
- Managed inbound shipments by unloading trucks, checking items against invoices, and properly storing products in designated locations.
- Enhanced warehouse efficiency by implementing inventory management systems and automated processes.
- Established safety protocols for warehouse environment, significantly reducing workplace accidents.
- Streamlined order fulfillment for faster turnaround times by optimizing picking and packing procedures.
- Implemented cost-saving measures within the warehouse operation without compromising quality or customer satisfaction levels.
Branch Operations Manager
Tri Supply & Equipment
2001.06 - 2009.12
- Managed daily branch operations for optimal productivity and customer satisfaction.
- Supervised a team of employees, fostering a positive work environment and emphasizing professional growth.
- Improved branch efficiency by streamlining operations and implementing new processes.
- Oversaw inventory management processes, ensuring accurate records and timely reordering for optimum stock levels.
- Maintained compliance with industry regulations, minimizing risk exposure for the company through diligent oversight of operations.
- Assessed employee performance and developed improvement plans.
Branch Operations Manager
United Rentals, Inc.
1998.10 - 2001.06
- Collaborated with senior management to create strategic plans for future branch growth and expansion.
- Improved branch efficiency by streamlining operations and implementing new processes.
- Maintained compliance with industry regulations, minimizing risk exposure for the company through diligent oversight of operations.
- Complied with regulatory guidelines and requirements.
- Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
Branch Operations Manager
B.A. Equipment & Supply
1995.01 - 1998.10
- Managed daily branch operations for optimal productivity and customer satisfaction.
- Supervised a team of employees, fostering a positive work environment and emphasizing professional growth.
- Maintained compliance with industry regulations, minimizing risk exposure for the company through diligent oversight of operations.
- Maintained assets inventory, completed inventory reports and escalated inventory discrepancies.
- Oversaw inventory, controlled stock-outs and reduced excessive inventory.
- Managed inventory for optimum stock levels, reducing excess inventory costs.
Inside Sales Associate
Rental Country
1994.01 - 1995.01
- Boosted client satisfaction by promptly addressing inquiries and resolving issues in a professional manner.
- Managed high call volume while maintaining a courteous and professional demeanor.
- Took payment information and other pertinent information such as addresses and phone numbers to place orders.
- Offered internal and external customers first-rate customer service to maximize satisfaction and business success.
- Handled customer inquiries and suggestions courteously and professionally.
- Updated account information to maintain customer records.
- Responded to customer requests for products, services, and company information.
Education
Bachelor of Arts - English Literature
Virginia Wesleyan
Virginia Beach, VA05.1993
Skills
- Shipping and receiving
- Warehouse Management
- Distribution Management
- Supply Chain Management
- Shipping and receiving operations
- Team Managemen
Timeline
Logistics Manager
Superior Sealing Services, Inc.
2018.07 - Current
Logistics Coordinator
Site Source Contractor Supply
2015.03 - 2018.07
Business Sales Associate
Verizon Wireless
2011.04 - 2012.02
Regional Supervisor
Verizon Wireless
2011.02 - 2014.02
Branch Operations Manager
A.H. Harris, Inc.
2009.12 - 2010.12
Branch Operations Manager
Tri Supply & Equipment
2001.06 - 2009.12
Branch Operations Manager
United Rentals, Inc.
1998.10 - 2001.06
Branch Operations Manager
B.A. Equipment & Supply
1995.01 - 1998.10
Inside Sales Associate
Rental Country
1994.01 - 1995.01
Bachelor of Arts - English Literature
Virginia Wesleyan
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