Christopher Casper
Smithfield,NC
Summary
Proactive and detail-oriented professional with experience at Raleigh Radiology, adept in HIPAA compliance and appointment coordination. Excelled in enhancing patient satisfaction through efficient scheduling and rescheduling, alongside training peers in medical office procedures. Demonstrates strong organization and a positive attitude, significantly contributing to team and operational excellence.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Medical Scheduler
Raleigh Radiology
02.2021 - 09.2024
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Managed cancellations or no-shows efficiently, proactively filling open slots with patients from waitlists or urgent care needs.
- Followed up with patients to reschedule missed appointments.
- Ensured compliance with HIPAA regulations while handling sensitive patient information during all aspects of appointment scheduling processes.
- Assisted in the training of new schedulers, sharing knowledge and best practices for efficient schedule management processes.
Drive-Thru Cashier
SNOOPY'S Hot Dogs and More
09.2020 - 02.2021
- Took orders at drive-thru or front counter and accurately processed payments to provide guests with great service.
- Demonstrated outgoing and friendly behavior and positive attitude and interacted well with staff and customers.
- Maintained clean and organized workstations, adhering to strict health and safety guidelines.
- Maintained clean, tidy and orderly work station to uphold company standards.
Education
Associate of Science - Registered Nurse
Beaufort County Community College
Washington, NC05.2025
Skills
- Appointment Coordination
- HIPAA Compliance
- Strong Organization
- EHR Software
- Medical Office Procedures
Certification
- Basic Life Support (BLS) Certification - American Heart Association.
Timeline
Medical Scheduler
Raleigh Radiology
02.2021 - 09.2024
Drive-Thru Cashier
SNOOPY'S Hot Dogs and More
09.2020 - 02.2021
Associate of Science - Registered Nurse
Beaufort County Community College
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