Christopher Castillo

Parts Manager.

• Order and organize inventory for the new parts store.
• Implemented a high level of customer service training program.
• Initiated a wholesale part sales program, combined with outside sales.
• Parts inventory of $780,000.
• Current parts sales are $480,000
• Managing seven employees.
• Organize and lead monthly safety training meetings.
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Wholesale Parts

Bakersfield, CA

Jim Burke Ford, Jul 2001 to Sep 2022.

• Received, examined, and reshelved returned parts.
• Established individual parts inventory levels to balance stock for maximum inventory turns.
• Organized and updated schedules to optimize coverage for expected customer demands.
• Mitigated financial discrepancies by managing claims processing, damaged goods, backorders, overages, and shortages.
• Connected with customers to provide assistance and collect feedback to optimize operations.
• Maintained inventory accuracy by counting stock on hand, and reconciling discrepancies.
• Reduced process lags, managing daily parts operations such as fulfilling service requests, generating orders, tracking inventory, and maintaining profit margins.
• Outsourced back-ordered parts for quick repairs.
• Dispatch drivers to help make delivery times faster.

Parts Salesman

Las Vegas, NV,

Signature Lincoln Mercury, March 1998 to May 2000.

• Received and stocked incoming merchandise, arranging items in the correct locations. Answered inquiries, resolved problems, and finalized parts sales at the counter and by telephone.
• Operated point-of-sale and parts lookup computer systems.
• Reviewed catalogs and computer databases to search for and locate correct parts for customer vehicles according to make, model, and year.
• Received, examined, and reshelved returned parts.

Service Manager

Bakersfield, CA

Pep Boys Parts and Auto, August 1994 to May 1998.

• Improved customer satisfaction ratings by listening to complaints and finding appropriate solutions to problems.
• Prioritized and delegated daily work tasks to meet anticipated project goals. Motivated and supported employees to maintain low turnover.
• Created employee work schedules to keep shifts properly staffed.
• Pitched in to complete various duties during peak periods or employee absences.
• Upheld team productivity and quality objectives by setting and maintaining clear benchmarks for service.
• Reviewed inventory levels and ordered supplies to keep products in stock.
• Collaborated with customers to offer solutions to service needs.
• Created written estimates and obtained customer consent to proceed.
• Monitored employee performance through key metrics analysis.
• Hired and trained service department staff to drive performance.
• Forecasted department goals and objectives, and enforced deadlines for quality service and speedy task completion.
• Created the annual department budget, aligning with the organization's financial and operational objectives.
• Delegated work to staff, setting priorities, and goals.
• Remained calm and professional in stressful circumstances, and effectively diffused tense situations.
• Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
• Recruited and trained new employees to meet job requirements.
• Provided leadership, insight, and mentoring to newly hired employees to supply knowledge of various company programs.
• Coordinated the work of 20 employees by offering clear direction and motivational leadership.
  Coordinated work schedules and distributed tasks to 20 employees in the service department.
• Directed schedule of weekly projects, and anticipated timelines for milestones and completion dates.
• Reduced process gaps, effectively managing and training 20 employees on best practices to ensure optimal productivity.
• Conferred with business leaders to evaluate business needs, and implement operational improvements.
• Led training initiatives to improve employee performance and bottom-line business results.
• Led staff meetings for team of 20 to communicate directives.
• Assessed current procedures and implemented improvements, boosting productivity by 60%.
• Increased team performance from 20% to 80% through planning and maintaining assigned work to the right people.