Summary
Overview
Work History
Education
Skills
Timeline
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Christopher Castillo

Pasadena,CA

Summary

Forward-thinking bilingual professional with deep understanding of resolving customer problems with efficiency and civility. Proven history of increasing customer satisfaction and contribute to company success. Client-first attitude toward accomplishing tasks. Dependable and diligent individual.

Overview

16
16
years of professional experience

Work History

Parts Counter Person

Sierra Automotive - Infiniti & Nissan
Duarte, CA
11.2023 - Current
  • Responded promptly to customer inquiries via telephone, email, or chat applications.
  • Worked closely with vendors to ensure timely delivery of high-quality products at competitive prices.
  • Processed customer orders for automotive parts, supplies and tools.
  • Located and labeled parts to maintain organized inventory of stock.
  • Communicated effectively with service department, building a strong and professional relationship to maintain customer satisfaction and loyalty.

Executive Chauffeur

Fugazy International Sports & Entertainment
Los Angeles, CA
03.2023 - Current
  • Transported VIP clients to and from designated locations according to pre-determined schedules.
  • Followed safety rules to keep clean driving record with no accidents or incidents.
  • Appeared at designated appointments according to schedule.
  • Upheld high standards of professionalism and discretion when working with high-value clients.

Uber Partner

Uber
Los Angeles, CA
01.2023 - Current
  • Achieved consistently high customer scores due to exceptional service.
  • Drove passengers from pick-up points to deliver to destination.
  • Used advanced driving techniques to better improve time management and safety.
  • Offered riders information about local attractions and restaurants.
  • Managed unexpected emergencies and route changes with calm and professionalism.

Parts Counterman

Autonation - Toyota
Cerritos, US
05.2018 - 12.2022
  • Reduced process lags, managing daily parts operations such as fulfilling service requests, generating orders, tracking inventory and maintaining profit margins.
  • Increased productivity, effectively managing delivery crew while coordinating dispatching activities and daily ordering processes.
  • Reviewed catalogs and computer databases to search and locate correct parts for customer vehicles according to make, model and year.
  • Communicated effectively with service department, building a strong and professional relationship to maintain customer satisfaction and loyalty.

Dispatch/Sales/Customer Service/Management

Fix A Dent Now
Los Angeles, CA
04.2017 - 06.2018
  • Generated quotes, processed payments and documented customer communications via yelp & square app.
  • Followed up with customer to identify and resolve service, account or technical issues and maintain satisfaction.
  • Managed multiple dealership accounts and visited with them regularly to maintain relationship and continued business. Also sought out new accounts to add to the business and successfully contracting multiple new accounts.
  • Consitently praised by customers on the business yelp account with a multitude of positive reviews.

Automotive Photographer

Xcite Advertising
City of Los Angeles, CA
03.2014 - 04.2017
  • Collaborated with general managers of automotive dealerships to plan shoots and boost satisfaction with photos for car dealership websites.
  • Uploaded photographs digitally via snaplot application and would trouble shoot issues with the application for the accounts.
  • Performed daily meetings with general managers of automotive dealerships to listen, communicate, resolve issues and maintain an open dialogue.
  • I was appointed as a traveling account representative, sent in to accounts where the rep was under performing, was in need of help, or the relationship with the dealership needed to be repaired.

Zone Supervisor

Replanet Recycling
Los Angeles, CA
01.2010 - 03.2014
  • Supervised business functions, employee staffing, customer retention and financial accountability for stores.
  • Implemented onsite safety protocols and procedures and properly trained team members on prevention measures.
  • Created work crew schedules and delegated assignments.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Established and enforced procedures and work standards, promoting team performance and safety.
  • Managed an area of 15 recycling sites and over 30 employees.

Education

High School Diploma -

John F. Kennedy High School
La Palma, CA
06.2005

Some College (No Degree) - General Education

Cypress Community College
Cypress, CA

Skills

  • Detail oriented
  • Logical thinker
  • Organized
  • Team player
  • Problem-solver
  • Customer relations
  • Bilingual: English/Spanish

Timeline

Parts Counter Person

Sierra Automotive - Infiniti & Nissan
11.2023 - Current

Executive Chauffeur

Fugazy International Sports & Entertainment
03.2023 - Current

Uber Partner

Uber
01.2023 - Current

Parts Counterman

Autonation - Toyota
05.2018 - 12.2022

Dispatch/Sales/Customer Service/Management

Fix A Dent Now
04.2017 - 06.2018

Automotive Photographer

Xcite Advertising
03.2014 - 04.2017

Zone Supervisor

Replanet Recycling
01.2010 - 03.2014

High School Diploma -

John F. Kennedy High School

Some College (No Degree) - General Education

Cypress Community College

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