Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Christopher Castillo-Romero

Federal Way,WA

Summary

Hardworking and motivated professional with several years of experience and record of success in industry. Solid history balancing team performance, customer service targets and business objectives. Dedicated to working closely with employees to maximize productivity and optimize procedures. Decisive leader with good planning and organizational skills.

Overview

3
3
years of professional experience

Work History

Manager

Domino's Pizza
Federal Way, WA
01.2022 - 03.2025
  • Supervised staff to maintain high standards of customer service.
  • Trained new team members on food safety and preparation procedures.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Managed inventory levels to meet demand without overstocking, reducing waste.
  • Developed and implemented strategies to increase customer satisfaction and loyalty.
  • Resolved customer complaints and issues promptly, maintaining a positive brand image.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.

Customer Service Representative

Crumbl Cookies
Federal Way, WA
10.2021 - 11.2021
  • Assisted customers with product selections and inquiries.
  • Handled cash transactions and processed payments accurately.
  • Maintained cleanliness and organization of the store environment.

Education

High School Diploma -

Decatur High School
Federal Way
06-2023

Skills

  • Customer service excellence
  • Food safety management
  • Communication proficiency
  • Decision-making
  • Task delegation
  • Staff supervision
  • Time management

Languages

English
Native/ Bilingual

Timeline

Manager

Domino's Pizza
01.2022 - 03.2025

Customer Service Representative

Crumbl Cookies
10.2021 - 11.2021

High School Diploma -

Decatur High School

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Christopher Castillo-Romero
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