CHRISTOPHER CEDENO
Roosevelt,NY
Summary
Dynamic professional with extensive experience in security operations and customer service, notably at Allied Universal. Proven ability to lead teams and manage crisis situations effectively. Skilled in CCTV monitoring and client relations, consistently achieving high satisfaction rates while ensuring safety and compliance in fast-paced environments.
Overview
11
11
years of professional experience
Work History
Site Supervisor Security Guard
Allied Universal
Uniondale, NY
12.2022 - Current
- Supervise daily site security operations, manage SOC access, and monitor CCTV for incident prevention.
- Train and guide staff to ensure safety compliance while maintaining positive guest experiences.
- Serve as first responder in emergencies, ensuring calm, effective resolution.
Remote Customer Service Agent
Geico
Orange Park, FL
07.2020 - Current
- Manage high-volume inbound calls and emails, delivering accurate policy and billing support.
- Build rapport with clients by actively listening, resolving issues, and providing tailored solutions.
- Consistently exceeded quality and customer satisfaction benchmarks in a fast-paced virtual call center.
Event Security Guard
Nassau Coliseum
Uniondale, NY
10.2018 - 03.2020
- Conducted incident response, security escorts, and large-crowd control during high-profile events.
- Identified and resolved security risks to ensure guest safety and smooth event flow.
Transporter
AutoPart International
01.2017 - 12.2018
- Operated delivery vehicles to transport auto parts between distribution centers.
- Inspected shipments for damage and accuracy before loading onto trucks.
Video Editor
Neulion
01.2015 - 12.2016
- Edited video content for live sports broadcasts using advanced editing software.
- Collaborated with production teams to ensure seamless video integration.
Education
Associate of Science - Video Production
The Art Institute of Fort Lauderdale
Fort Lauderdale, FL05.2008
Skills
- Security Operations & Crisis Management
- Customer Service & Client Relations
- CCTV & Access Control Systems
- Team Leadership & Training
- Microsoft Office Suite
- Time & Organizational Management
Timeline
Site Supervisor Security Guard
Allied Universal
12.2022 - Current
Remote Customer Service Agent
Geico
07.2020 - Current
Event Security Guard
Nassau Coliseum
10.2018 - 03.2020
Transporter
AutoPart International
01.2017 - 12.2018
Video Editor
Neulion
01.2015 - 12.2016
Associate of Science - Video Production
The Art Institute of Fort Lauderdale
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