Christopher Cerrito
EAST ISLIP,NY
Summary
Driven professional with strong history of satisfying customers through top-notch service and support. Self-starter with drive to continuously learn, develop and educate store personnel and customers to enhance success. Demonstrated ability to implement strategies that enhance customer experience and business profitability. Made significant impact in previous roles by reducing wait times and raising overall client satisfaction.
Overview
5
5
years of professional experience
Work History
Front End Manager
Stop and Shop Supermarket
Seaford, NY
10.2023 - Current
- Analyzed business performance data and forecasted business results for upper management.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Delegated work to staff, setting priorities and goals.
- Organized and updated schedules to optimize coverage for expected customer demands.
- Promoted store loyalty program to increase customer engagement and drive consistent sales.
- Managed opening and closing procedures by reconciling sales records and cash transactions with software data.
- Resolved customer problems by investigating issues, answering questions and building rapport.
- Monitored cash drawers in checkouts to verify adequate cash supply.
Assistant Front End Manager
Stop and Shop Supermarket
West Isli[p, NY
08.2021 - 10.2023
- Developed and implemented strategies for providing excellent customer service experience.
- Monitored staff performance to ensure adherence to customer service standards.
- Created reports on customer feedback, complaints, and suggestions for management review.
- Developed policies and procedures related to customer service operations.
- Managed the development of a comprehensive knowledge base used by team members when responding to customers' queries.
- Served as point-of-contact between customers and internal teams regarding escalated issues requiring special attention.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
- Assisted staff with resolving complex customer issues and implementing targeted solutions.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Responded to phone and online customer service requests within designated turnaround time to improve customer satisfaction ratings.
- Evaluated employee job performance and motivated staff to improve productivity.
- Evaluated and authenticated returns, exchanges and voids.
Cashier
Stop & Shop
West Islip, NY
01.2020 - 08.2021
- Greeted customers and answered any questions they had about the store's products and services.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Stocked shelves with merchandise when needed.
- Conducted price checks for special orders or discounts as requested by customers.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Used suggestive selling techniques to promote add-on sales.
Education
High School Diploma -
East Islip High School
Islip Terrace, NY06-2019
Skills
- Staff Supervision
- Schedule Management
- Customer Service
- Team Supervision
- Cash Handling
- Listening Skills
Timeline
Front End Manager
Stop and Shop Supermarket
10.2023 - Current
Assistant Front End Manager
Stop and Shop Supermarket
08.2021 - 10.2023
Cashier
Stop & Shop
01.2020 - 08.2021
High School Diploma -
East Islip High School
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