Christopher Certa
Highland Park,NJ
Summary
Compassionate Case Manager adept at addressing diverse patient needs and effectively managing dynamic conditions. Collaborative professional with strong clinical knowledge, judgment, and problem-solving skills. Experienced in handling emergent cases with composure.
Overview
10
10
years of professional experience
Work History
Case Manager
Resources for Human Development, Inc
Haddon Heights, NJ
08.2019 - Current
- Assessed clients' needs, developed service plans and monitored progress towards goals.
- Facilitated communication between clients, families, caregivers, social services and other agencies to ensure client needs were met.
- Provided crisis intervention support for clients in emergency situations.
- Conducted home visits to assess the safety of living environments for clients.
- Collaborated with medical professionals to coordinate treatment plans for clients.
- Maintained accurate case records and documentation according to agency guidelines.
- Attended court hearings as a representative of the organization when needed.
- Counseled clients on available resources within the community that could help meet their needs.
- Organized group activities to provide socialization opportunities for clients.
- Provided referrals to appropriate health care providers or other community resources.
- Monitored client progress through regular follow-up contacts.
- Participated in interdisciplinary team meetings to discuss treatment options.
- Educated clients about mental health conditions, medications and self-care techniques.
- Coordinated transportation services for clients who lacked access to reliable transportation.
- Assisted with applications for government benefits such as Medicaid or Social Security Disability Insurance.
- Participated in professional development activities related to case management best practices.
- Advised staff members on effective strategies for working with challenging client behaviors.
- Collaborated with healthcare providers, lawyers, employers and other stakeholders involved in a client's case.
- Maintained up-to-date case records with case activity status.
- Linked clients with social services, health care providers and governmental agencies to help claim or reclaim individual autonomy.
- Developed trusting relationships with social services, health care providers and governmental agencies.
- Maintained logs and electronic client records following department and agency policies for effective monitoring.
- Assisted individuals with eligibility for available benefits.
- Adhered to ethical principles and standards to protect clients' confidential information.
- Participated in regular team meetings and in-house training sessions to boost group effectiveness.
- Transitioned clients to different providers based on progress or needs.
- Coordinated support services and optimized communication between healthcare workers and patients.
- Identified barriers to client success and developed strategies to overcome them.
- Monitored client progress through regular follow-ups and case reviews.
- Managed caseloads effectively, ensuring timely documentation and reporting.
- Consulted with staff on resolution of complex service issues.
Relocation Counselor Specialist
Affordable Housing Alliance
Eatontown, NJ
08.2016 - 08.2019
- Provided guidance to clients on available housing options, such as rental apartments or buying a home.
- Created detailed relocation plans outlining steps needed to complete the process successfully.
- Conducted research and advised clients on the cost of living in their new location.
- Helped families adjust to their new surroundings by providing information about schools, healthcare facilities and other local services.
- Maintained accurate records of all relocation activities in order to track progress towards completion.
- Provided ongoing support throughout the transition period by answering questions and addressing concerns.
- Analyzed survey data from completed moves in order to identify areas for improvement.
- Participated in professional development programs related to relocation counseling techniques.
- Prepared reports summarizing the results of each relocation project for management review.
- Informed job applicants of duties and responsibilities, compensation, and benefits.
- Conducted exit interviews and completed housing voucher termination paperwork.
- Developed and implemented specialized procedures for customer service operations.
- Generated reports to track performance metrics of team members.
- Assisted in developing strategies to increase customer satisfaction levels.
Residential Counselor
Catholic Charities Diocese Of Trenton
Neptune City, NJ
06.2015 - 08.2016
- Provided guidance and support to clients in need of assistance with daily living skills.
- Monitored client progress, documented observations, and reported changes in behavior to supervisors.
- Assisted with crisis intervention services when needed.
- Collaborated with community organizations and other mental health professionals to provide comprehensive care for clients.
- Developed therapeutic relationships by providing emotional support and positive reinforcement to clients.
- Created a safe environment that promotes self-expression, respect, trustworthiness, responsibility, empathy, and acceptance among residents.
- Implemented behavioral interventions designed to modify or reduce problematic behaviors.
- Maintained accurate records of client information including medical histories, medications administered, counseling sessions attended.
- Provided transportation for clients as needed to appointments or other activities outside the residence.
- Ensured compliance with all safety regulations set forth by local authorities.
- Participated in team meetings to discuss updates on client progress as well as strategies for improvement.
- Responded promptly to any emergency situations that may arise within the residence.
- Performed regular room checks for cleanliness standards as well as security purposes.
Support Specialist
Alternatives
Raritan, NJ
11.2014 - 07.2015
- Assessed housing needs of low-income families and individuals.
- Developed strategies for providing adequate housing resources to those in need.
- Ensured compliance with relevant government regulations and policies.
- Conducted regular inspections of all properties managed by the organization to ensure safety standards were met.
- Resolved disputes between tenants regarding rent payments or other issues promptly and fairly.
- Maintained accurate records of all tenant information, including contact information, income levels, and payment history.
- Analyzed data collected from surveys conducted at different sites to assess satisfaction levels among tenants.
- Advised staff members on how to handle difficult situations involving clients who had violated their leases.
- Handled resident complaints and expedited maintenance requests.
Education
Bachelor of Arts - Social Work
Rutgers University, City College of Newark
Newark, NY06-2013
Associate of Arts - Human Services
Brookdale Community College
Lincroft, NJ12-2010
Associate of Arts - Education
Brookdale Community College
Lincroft, NJ06-2010
High School Diploma -
Howell High School
Farmingdale, NJ06-1981
Skills
- Consumer Assistance
- Client-Centered Counseling
- Staffing Solutions
- Budgeting and Saving Strategies
- Staff Development Programs
Affiliations
- International Travel / Meeting different people.
- Gardening
- Culinary Expressions
- Auto Mechanics
Timeline
Case Manager
Resources for Human Development, Inc
08.2019 - Current
Relocation Counselor Specialist
Affordable Housing Alliance
08.2016 - 08.2019
Residential Counselor
Catholic Charities Diocese Of Trenton
06.2015 - 08.2016
Support Specialist
Alternatives
11.2014 - 07.2015
Bachelor of Arts - Social Work
Rutgers University, City College of Newark
Associate of Arts - Human Services
Brookdale Community College
Associate of Arts - Education
Brookdale Community College
High School Diploma -
Howell High School
Similar Profiles
Christian WilsonChristian Wilson
Training Coordinator at Resources for Human DevelopmentTraining Coordinator at Resources for Human Development
Alisha BrownAlisha Brown
Program Director (Intellectual and Developmental Disabilities with Mental Illness Program) at Resources for Human DevelopmentProgram Director (Intellectual and Developmental Disabilities with Mental Illness Program) at Resources for Human Development
STEPHANIE BETTSSTEPHANIE BETTS
Direct Support Professional at Resources for Human Development, IncDirect Support Professional at Resources for Human Development, Inc
DANA WHITESIDEDANA WHITESIDE
Revenue Cycle Specialist at Resources for Human DevelopmentRevenue Cycle Specialist at Resources for Human Development
PING RENPING REN
SailPoint Engineer at Wipro Limited (Client: Comcast)SailPoint Engineer at Wipro Limited (Client: Comcast)