Christopher Chaffee
Conroe,TX
Summary
Highly ambitious professional with over 20 years experience in the sales and service industry. Effective communicator and negotiator. Outstanding customer service relations. Well developed organizational, administrative, supervisory and motivational training capabilities. Strong analytical and problem-solving skills.
Service management professional known for high standards and results orientation. Proven track record in optimizing service processes and enhancing team performance. Strong focus on collaboration and adaptability, ensuring reliable support and flexibility in dynamic settings. Demonstrated expertise in team leadership and customer relationship management.
Overview
39
39
years of professional experience
Work History
Service Manager
Ewald Kubota, LLC
12.2024 - 01.2026
- Responsible for the day to day operations of the service department including 10 technicians.
- Take care of all warranty and non-warranty repair invoices from first write up to final close.
- Responsible for the service department P&L
- Good customer relation and follow up
- Parts ordering for repairs and follow up
- Service department safety training
- Agricultural and Construction diagnostics including In term tier 4 and final tier 4 repairs for:
- Kubota Industrial Engine
- Kohler Diesel
- Led team in troubleshooting technical issues, enhancing response times and service delivery.
- Oversaw daily operations, ensuring service excellence and customer satisfaction.
- Analyzed customer feedback to refine service offerings and enhance overall client experience.
- Resolved customer complaints in professional and timely manner
Service Manager
Lansdowne Moody, LLC
03.2018 - 12.2024
- Responsible for 7 technicians and office personnel in the service dept.
- Take care of all warranty and non-warranty work orders, warranty submission and final closeout
- Responsible for service department P&L
- Customer relations, contact, and problem resolution
- Parts ordering, receiving, and equipment maintenance
- Service department Safety and driver training
- Agricultural and CE equipment service diagnostic and repair including Interim and Final Tier IV
- Company vehicle service and repair
- Customer equipment pick up and delivery
- Oversaw daily operations, ensuring service excellence and customer satisfaction.
- Led team in troubleshooting technical issues, enhancing response times and service delivery.
- Implemented training programs for staff, improving service skills and operational efficiency.
- Streamlined workflow processes, reducing downtime and increasing productivity across departments.
- Analyzed customer feedback to refine service offerings and enhance overall client experience.
- Developed maintenance schedules for equipment, ensuring optimal performance and reliability.
- Coordinated cross-departmental communication to align goals and improve service execution.
- Resolved customer complaints in professional and timely manner.
Serviced Manager
Texas Outdoor Power Sales
03.2008 - 05.2018
- Dispatch and scheduling of field mechanic
- Parts ordering and receiving
- Trained staff on equipment maintenance protocols, improving service turnaround time.
- Inventory control
- Developed training programs for new hires, ensuring adherence to safety standards.
- Led service team to enhance customer satisfaction and operational efficiency.
- Analyzed service metrics to identify areas for process improvement and cost reduction.
- Oversaw scheduling of service appointments, ensuring optimal resource allocation and customer flow.
- Resolved customer complaints in professional and timely manner.
- Implemented new inventory management system, reducing errors in parts ordering.
Site Manager
LIVING EARTH TECHNOLOGY CO
03.2005 - 06.2007
- Responsible for 5 employees
- Scheduling deliveries
- Accounts payable & receivable
- Establishing new accounts
- Customer relations
Equipment Repair Technician
DIGCO UTILITY CONSTRUCTION
11.2003 - 12.2004
Equipment Manager
BEYER CONSTRUCTION
06.2002 - 10.2003
- Dispatching mechanics to job sites
- All service & maintenance of equipment
- Shop maintenance and budget
- Ordering of parts
- Mechanic instructor
Machinist
BJ SERVICES
06.2001 - 06.2002
- Responsible for receiving equipment in blueprint form and manufacturing and prefab to production form.
Sales Representative and Parts Manager
TEXAS OUTDOOR POWER SALES
07.1999 - 06.2001
- Responsible for John Deere consumer and commercial equipment sales and service.
- Helped increase sales from 1M to 2.3M in one year.
- Responsible for parts distribution.
- Responsible for training personnel to deal with public.
- Work closely with technicians in troubleshooting, resolution of problems and assembly of equipment.
Sales Representative and Parts Manager
BROOKSIDE EQUIPMENT SALES, INC
01.1994 - 01.1999
- Responsible for John Deere heavy equipment sales and service
- Steamlined parts distribution and increased parts sales by 40% in first year.
- Called on Golf & Turf account for parts incentives and programs.
- Responsible for supplying parts to technicians and training shop personnel in their use.
- Continual interface with all personnel to increase quality control throughout the company.
- Work closely with technicians in troubleshooting, resolution of problems and assembly of equipment.
Assistant Store Manager
MAX MAHAFFEY OUTDOOR EQUIPMENT
01.1991 - 01.1994
- Built up a strong client base through direct sales and telephone solicitation for John Deere consumer products.
- Supervised 3 mechanics in the repair and servicing of equipment.
- Set up computerized inventory system to integrate with dealer headquarters.
- Acquired ER Stewart and the City of Huntsville as key clients.
Assistant Service Manager
CONLON COLLINS FORD
01.1987 - 01.1990
- SPECIALIZED Ford Dealerships John Deere
Education
High school diploma -
Skills
- Analytical and problem solving
- Mechanically inclined
- Profit & Loss
- Direct Sales
- Customer Relationship Management
- Service Technician Experience
- Auto Service Management
- Problem-solving
- Multitasking and organization
- Team leadership
- Positive attitude
- Employee training and development
Personal Information
Title: Equipment Service and repair Manager
Training
- QCP (Quality Control) Training
- Consumer Product Sales & Service
- ADP Computer Systems
- Hydraulic Systems
- Sales & Service Training
- Power Equipment Service
- Safety Training
Additional Information - Expertise
- Negotiations/Presentations
- Service Administration
- Quality/Safety Control
- Purchasing
- Equipment repair
Timeline
Service Manager
Ewald Kubota, LLC
12.2024 - 01.2026
Service Manager
Lansdowne Moody, LLC
03.2018 - 12.2024
Serviced Manager
Texas Outdoor Power Sales
03.2008 - 05.2018
Site Manager
LIVING EARTH TECHNOLOGY CO
03.2005 - 06.2007
Equipment Repair Technician
DIGCO UTILITY CONSTRUCTION
11.2003 - 12.2004
Equipment Manager
BEYER CONSTRUCTION
06.2002 - 10.2003
Machinist
BJ SERVICES
06.2001 - 06.2002
Sales Representative and Parts Manager
TEXAS OUTDOOR POWER SALES
07.1999 - 06.2001
Sales Representative and Parts Manager
BROOKSIDE EQUIPMENT SALES, INC
01.1994 - 01.1999
Assistant Store Manager
MAX MAHAFFEY OUTDOOR EQUIPMENT
01.1991 - 01.1994
Assistant Service Manager
CONLON COLLINS FORD
01.1987 - 01.1990