Christopher Chapa
San Antonio
Summary
Problem-solving Manager proficient in handling complex customer issues and promoting positive experiences. Efficiency-driven and organized with team-oriented mentality and dedication to customer satisfaction, business goals and sales excellence. Skilled in training personnel and delivering feedback.
Overview
9
9
years of professional experience
Work History
Store Sales Manager
Tractor Supply Co
06.2023 - Current
- Delivered A+ coaching to team members to enhance professional development and accountability in workplace.
- Held one-on-one meetings with team members to identify selling hurdles and offered insight into best remedy.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Offered hands-on assistance to customers, uncovering needs, and maintaining current knowledge of consumer preferences.
- Trained team members in successful strategies to meet operational and sales targets.
Assistant Store Manager
Petco
11.2022 - 06.2023
- Rotated merchandise and displays to feature new products and promotions.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
Logistics Manager
Harbor Freight Tools USA
01.2019 - 11.2022
- Established and optimized schedules to keep coverage and service in line with forecasted demands.
- Trained team members in successful strategies to meet operational and sales targets.
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
- Built continuous improvement culture that attracted and retained high-performing employees while reducing costs.
- Developed warehouse system that provided best cost with appropriate service levels to achieve organizational goals.
- Implemented daily operating procedures to keep store clean, adequately stocked and well-organized.
Operations Manager
Cost Plus World Market, Inc
05.2016 - 11.2018
- Collaborated with process owners to refine procedures, devise best practices and correct quality audit findings.
- Trained new employees on proper protocols and customer service standards.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Customer Experience Manager
Michaels Arts And Crafts
07.2014 - 05.2016
- Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes, and followed up to achieve resolution.
- Supervised daily operations and sales functions to maximize revenue, customer satisfaction and employee productivity.
- Developed new employees and on-going performance assessment of current employees.
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
- Established performance and service goals and held associates accountable for individual performance.
- Organized daily workflow and assessed appropriate staffing to provide optimal service.
- Partnered with business leaders to deliver services that support company objectives and consistent with corporate values.
Education
Kinesiology
Newman University
Wichita, KSSkills
- Workforce Management
- Inventory Management
- Judgment and Decision-Making
- Critical Thinking
- Corrective Actions
- Time Management
- Measuring Productivity
- Talent Optimization
- Team Leadership
- Problem Anticipation and Resolution
- Performance Monitoring and Optimization
Timeline
Store Sales Manager
Tractor Supply Co
06.2023 - Current
Assistant Store Manager
Petco
11.2022 - 06.2023
Logistics Manager
Harbor Freight Tools USA
01.2019 - 11.2022
Operations Manager
Cost Plus World Market, Inc
05.2016 - 11.2018
Customer Experience Manager
Michaels Arts And Crafts
07.2014 - 05.2016
Kinesiology
Newman University
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