Christopher Chapman
Territory Account Manager
Abilene,TX
Summary
Logical Account Manager offering 15 years of expertise in building partnerships, retaining key accounts and enhancing profit channels. Strong leader with proficiency in growing professional network, influencing decision-makers and devising Multiple strategies. Collaborative and strategic team leader with robust background in customer relationship management.
Overview
1
1
year of post-secondary education
12
12
years of professional experience
Work History
Account Manager
Verizon
11.2013 - 02.2021
- Indirect Start Date: November 1, 2013 End Date: Responsibilities and Key Accomplishments: Performance Management: Develop, implement, and monitor regional sales and incentive programs designed to drive agents/retailers productivity and meet or exceed established Key Performance Indicators.
- Audit agent/retailer sales results and key performance indicators to identify areas of opportunity to improve results on revenue growth, customer growth and churn reduction.
- Consult with District/Agent Principals to implement agent location specific action plans for improvement.
- Communicate sales programs results/effectiveness to the field.
- Train, coach, and educate agent/retailer employees on VZW competitive advantages, products and services, promotions, methods and procedures, and point-of-sale ordering systems.
- Provide both formal and one-on-one training and coaching sessions as needed to ensure that agent/retailer store quotas are met and exceeded.
- Drive agents/retailers to hit sales objectives.
- Develop marketing plan for and participate in store grand openings and special events.
- Observe store personnel's sales techniques and customer interaction, and coach employees on VZW selling strategies.
- Channel Growth: Prospect new agent/retailer locations, and coordinate meetings, negotiate contracts and assist new agents/retailers with procedural setup.
- Identify and provide recommendations to VZW.
- Managed over 36 accounts within West Texas territory.
Mgr-Retail Sales Multi Store
Verizon Wireless
McKinney, TX
09.2009 - 11.2013
- Start Date: September 25, 2011 End Date: Responsibilities and Key Accomplishments: An Assistant Manager in a C Store will perform the following duties: Performance Management: Lead team to meet and exceed assigned quotas and manage churn.
- Assess individuals and team performance and initiate development plans to narrow competency gaps.
- Ensure retail area storefront, merchandise and literature is in conformance with the merchandising plan.
- Staffing/Employee Relations: Develop, train, motivate, and coach sales team to produce desired high performance results.
- Analyze staffing needs of the store and provide hiring and promotion decisions, and initiate disciplinary action, as appropriate.
- Reporting: Responsible for financial and sales reporting.
- Must manage cash and inventory levels.
- Monitor daily sales results and activities to ensure sales, retention, and compliance objectives are met.
- Customer Retention: Maintain and grow existing customer base and manage churn.
- Ensure that customers and prospective customers are treated with the highest levels of courtesy and professionalism.
- Resolve escalated customer complaints in a timely and empathetic manner.
- Market & Industry Knowledge: Maintains knowledge of company and market promotional elements.
- Remain current on all wireless products and services, industry and competitive trends, and reinforce findings with the team.
Assistant Manager of Retail Sales Multi Location
Verizon Wireless
Plano, TX
11.2007 - 09.2008
- In a C Store will perform the following duties: Performance Management: Lead team to meet and exceed assigned quotas and manage churn.
- Assess individuals and team performance and initiate development plans to narrow competency gaps.
- Ensure retail area storefront, merchandise and literature is in conformance with the merchandising plan.
- Staffing/Employee Relations: Develop, train, motivate, and coach sales team to produce desired high performance results.
- Analyze staffing needs of the store and provide hiring and promotion decisions, and initiate disciplinary action, as appropriate.
- Reporting: Responsible for financial and sales reporting.
- Must manage cash and inventory levels.
- Monitor daily sales results and activities to ensure sales, retention, and compliance objectives are met.
- Customer Retention: Maintain and grow existing customer base and manage churn.
- Ensure that customers and prospective customers are treated with the highest levels of courtesy and professionalism.
- Resolve escalated customer complaints in a timely and empathetic manner.
- Market & Industry Knowledge: Maintains knowledge of company and market promotional elements.
- Remain current on all wireless products and services, industry and competitive trends, and reinforce findi ngs with the team.
Supervisor Retail Sales Multiple Kiosk
Verizon Wireless
Mesquite, TX
09.2007 - 11.2007
- Start Date: September 1, 2007 End Date: Responsibilities and Key Accomplishments: Sales Results: Meet and exceed quota and revenue objectives.
- Lead store/kiosk in sales, accessories, handsets, enhanced services, and customer renewals.
- Drive both individual and team sales performance results by proactively implementing sales techniques and sharing with the team.
- Staffing/Employee Relations: Develop, train, motivate, and coach sales team to produce desired high performance results.
- Analyze staffing needs of the store/kiosk and provide hiring and promotion recommendations, and initiate disciplinary action, as appropriate.
- Reporting: Responsible for financial and sales reporting.
- Must manage cash and inventory levels.
- Monitor daily sales results and activities to ensure sales, retention, and compliance objectives are met.
- Page 3 of 4 Customer Retention: Maintain and grow existing customer base and manage churn.
- Deliver exceptional customer experience that will position VZW as the market leader.
- Act as first level of contact for customer escalation issues.
- Ensure that customers are greeted and properly handled in a timely manner.
- Training/Meetings: Responsible for thorough knowledge of all kiosk functions.
- Remain current on all wireless products, services, industry and competitive trends.
- Attend all applicable training/meetings.
Education
No Degree - Tarleton State University
Breckenridge High School
Breckenridge, TX 07.2020 - Current
Skills
Multi Location Management
Asset ManagementAssistant ManagerCoachingCompetitiveEnglishFinancialForecastingHiringInventoryManagingMarketing planMerchandisingPerformance ManagementPersonnelPromotionReportingRetailSalesSellingStaffingAffiliations
Member of the following Chamber of Commerce
McKinney, TX
Plano, TX
Allen, TX
Additional Information
- Career Interests: Marketing and Communications Details: Career Interests: Sales Page 4 of 4 Details: R2B Sales
Accomplishments
- Training - Designed and executed one-month training program for company sales team, increasing employee productivity and product knowledge.
- Resolved product issue through consumer testing.
- Product Marketing - Offered comparable product substitutions and alternative locations to clients when desired merchandise was out-of-stock.
Winners Circle 9 of 15 years
Performed in the top 10 percent of Verizon Wireless quota achievement 9 out of 15 years.
Timeline
No Degree - Tarleton State University
Breckenridge High School
07.2020 - Current
Account Manager
Verizon
11.2013 - 02.2021
Mgr-Retail Sales Multi Store
Verizon Wireless
09.2009 - 11.2013
Assistant Manager of Retail Sales Multi Location
Verizon Wireless
11.2007 - 09.2008
Supervisor Retail Sales Multiple Kiosk
Verizon Wireless
09.2007 - 11.2007