Chris Chesser
Wilsonville,AL
Summary
I have a lengthy and dedicated background in retail, customer service, and HR management. I have worked in the customer service industry for 10 years. My skills consist of but are not limited to warehouse operations to maintain accuracy, handling sensitive materials, boxes , and pallets, to achieve high quality standards, and reduce risk and error, Scheduling, opening/ closing operational duties appointed to management, dedicating tasks to employees and following through with completion, and overseeing a building before, during, and after operational hours.
Overview
9
9
years of professional experience
Work History
Rural Carrier Associate
USPS
Columbiana, AL
05.2021 - Current
- Resolved problems, improved operations and provided exceptional service.
- Delivered mail and packages to customers on prescribed route while processing check submissions, money orders and stamp purchases in field.
- Signed and received mail with signature requirements upon delivery and loading.
- Sorted mail according to order of address appearance for easy access in field.
- Wrote detailed trip reports with notable details about road conditions, weather and obstacles encountered.
- Maintained records on customers with mail forwarding and change of address requests.
- Directly interacted with customers to deliver mail, packages and ordered goods.
- Helped customers by carrying oversized parcels inside residences.
Lead Teller
Avadian
Chelsea, Alabama
01.2020 - 01.2021
- Promoted products or services to each customer to consistently achieve sales targets.
- Upheld strict financial controls by keeping funds secure and accurately transferring finances.
- Answered telephone inquiries on banking products including checking, savings, loans and lines of credit.
- Executed customer transactions, including deposits, withdrawals, money orders and checks.
- Provided high-level customer service through friendly approach, strong professionalism and timely assistance with customer transactions.
Material Handler
McKesson
McCalla, AL
04.2019 - 12.2019
- Transported inventory items to appropriate locations
- Emptied aisles of debris, cleaned floors and rearranged inventory to provide tidy and obstacle-free warehouse floor
- Kept all documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies
- Kept warehouse clean and organized to maximize team efficiency and productivity
- Removed all debris and packaging from boxes and separated for recycling or disposal
- Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free
Hourly Manager/Lead Salary Manager/Kitchen Manager
Carmike/AMC Cinemas
Summit 16/Lee Branch 15 /Vestavia Hills 10/ Southpoint 17, Alabama/ North Carolina
01.2015 - 03.2019
- All listed tasks were done weekly while working 40-55 hour a week.
- Conducted store inventories once per week/year end
- Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently
- Recipient of multiple positive reviews acknowledging dedication to excellent customer service
- Provided an elevated customer experience to generate a loyal clientele
- Routinely answered customer inquiries regarding merchandise and pricing and/ or concerns with empathy and diligence
- Contacted customer to follow up on purchases, suggest new merchandise and inform them about promotions and upcoming events
- Followed all safety and sanitation policies when handling food and beverage to uphold proper health standards
- Resolved associate, tool and service delivery issues revealed by statistical reports
- Motivated staff to perform at peak efficiency and quality
- Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction
- Scheduled and received food and beverage deliveries, adhering to food cost and budget
- Oversaw food preparation and monitored safety protocols
- Helped general management develop prices based on inventory costs and portion sizes
- Inspected kitchens to observe food preparation quality and service, food appearance and cleanliness of production and service areas
- Maintained high food quality standards by checking delivery contents to verify product quality and quantity
- Determined operational weak points and implemented corrective actions to resolve customer wait time and general concerns and facilitate a clean and smoothly operating environment
- Maintained optimal staffing levels by tracking vacancies and initiating recruitment and interview processes to identify qualified candidates
- Developed succession plans and promotion paths for all staff
- Conducted mandatory meetings and consults to address the operations of staff to ensure optimal efficiency
- Addressed internal supply problems head-on and developed creative solutions to prevent delays and missed targets
- Worked with kitchen and inventory supervisors and team members to understand supply needs and bring levels within desired tolerances
Education
Certification - IT Help Desk Support Specialist Program
Jefferson State Community College
Birmingham, ALHigh School Diploma -
Chelsea High School
Chelsea, AL2008
Skills
- Trusted key holder
- Creative problem solver
- Exceptional communication skills
- Team leadership
- Works well under pressure
- Inventory control
- Dependable
- Motivated
- Customer-satisfaction focused
- Receptive to training and personal development
- Shipping and receiving
- Warehouse operations
- Optimizing efficiency
- Assembly and production
- Quantity calculations
References
- Joshua Faught- Phone: 205-821-2561.
- Angela Lowe- Phone: 251-979-7570.
- Cynthia Deaver- Phone: 205-216-8981.
Timeline
Rural Carrier Associate
USPS
05.2021 - Current
Lead Teller
Avadian
01.2020 - 01.2021
Material Handler
McKesson
04.2019 - 12.2019
Hourly Manager/Lead Salary Manager/Kitchen Manager
Carmike/AMC Cinemas
01.2015 - 03.2019
Certification - IT Help Desk Support Specialist Program
Jefferson State Community College
High School Diploma -
Chelsea High School
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