Christopher Chilton
San Antonio,TX
Summary
strong customer service skills. Proven record of expanding product placement by establishing exceptional relationships with store managers. Skillfully control shrinkage, oversee inventory and lead financial operations for boost mobile companies. Skilled store manager bringing creative approaches to meeting customer needs and business targets. Dedicated to keeping business operations sustainable and agile in dynamic markets. Dynamic Account Manager offering expertise in building partnerships, retaining key accounts and enhancing profit channels. Strong leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies. Collaborative and strategic team leader with robust background in customer relationship management. Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
13
13
years of professional experience
Work History
Service Escalation Account Manager
United Heathcare
02.2020 - Current
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Evaluated client needs and developed tailored solutions to increase positive customer ratings.
911 Call Taker
City Of San Antonio Police Dept
11.2015 - 11.2018
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire and EMS while tracking data in real-time environments.
Sales Associate
Kay Jewelers
01.2014 - 12.2014
- Worked alongside retail representatives to boost sales by enhancing product presentations and advertising collateral.
- Trained and developed new sales team associates in products, selling techniques and company procedures.
Store Manager
Boost Mobile
11.2011 - 12.2013
- Evaluated suppliers by assessing quality, timeliness and compliance of deliveries to maintain tight cost controls and maximize business operational efficiency.
- Created work schedules according to sales volume and number of employees.
- Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
Education
High School Diploma -
Robert E Lee High School, San Antonio
San Antonio, TXSkills
- Relationship building and management
- Maximizing Profitability
- Training and Development
- Computer-aided dispatching
- Map reading skills
- Police and fire procedures
- Order management
- Team leadership and coaching
- Team Leadership
- Store Management
- Information intake
- Operational improvement
Languages
Spanish
Limited Working
Timeline
Service Escalation Account Manager
United Heathcare
02.2020 - Current
911 Call Taker
City Of San Antonio Police Dept
11.2015 - 11.2018
Sales Associate
Kay Jewelers
01.2014 - 12.2014
Store Manager
Boost Mobile
11.2011 - 12.2013
High School Diploma -
Robert E Lee High School, San Antonio