Christopher Chilton
Sherman,Texas
Summary
Dynamic HR professional with extensive experience at EmployNet, excelling in employee training and benefits administration. Proven track record in recruitment strategies and regulatory compliance, consistently enhancing team performance and satisfaction. Adept at leveraging HR information systems to streamline processes and improve operational efficiency. Recognized for fostering strong employee relationships and driving organizational success.
Overview
16
16
years of professional experience
Work History
On Site HR Manager
EmployNet
Denison, TX
02.2023 - Current
- Responds to employment and wage verifications.
- Assists team members with problems connected with shortages on paychecks and health insurance claims.
- Provides Human Resources department orientation on company policies and programs; signs up new team members for various programs.
- Introduces new team members to supervisor and job instructor.
- Monitors phone traffic. Answers incoming telephone calls, screens calls, and refers to proper manager for handling. Assists directly with routine inquiries.
- Reviews individual employee claims for unemployment insurance benefits to determine eligibility. Follows up on claims for unemployment to maintain penalties at a minimum.
- Processes and checks all paperwork pertaining to employee transfers, change in job classifications, and increases.
- Performs other duties in Personnel Department, as required, including filing, composing and typing correspondence regarding personnel reports and procedures.
- Assists in the recruitment process for hiring and conducts interviews.
- Maintain plant and office bulletin boards in an up-to-date and legal compliance manner.
- Counsel’s employees on benefit plan provisions.
- Benefits: Inputs changes in Team Member information. Verifies and completes benefits enrollment forms. Does a follow up on Team Members concerns with insurance carriers. Assist in the enrollment and deletion process of Team Member for benefits. Filing of benefits documents.
- Maintain confidentiality and professionalism in all HR responsibilities.
Marketing Director / HR Assistant
Cinderella House Keeping
Sherman, TX
07.2021 - 12.2022
- Maintain all social medias and websites
- Post advertising campaigns via google and all social medias
- Attend all Chamber of Commerce meetings and events
- Design and order and marketing materials (Clothes, Banners, Business cards, ECT...)
- In charge of all Job postings and Ads (Company website, indeed, Zip Recruiter)
- Administer, develop, and enhance the Human Resources Information System (HRIS).
- Configure the HRIS to align with evolving business requirements.
- Generate comprehensive reports supporting HR operations, including compensation analysis, compliance monitoring, performance management insights, and workforce analytics.
- Maintain data accuracy and integrity in accordance with organizational policies and regulatory guideline.
Assistant Warehouse Manager
Stryve Nutrition
Madill, OK
02.2019 - 05.2021
- Print, Pull, Package, and ship all incoming orders.
- Operate all forklifts and power equipment.
- Complete all inventory counting and finding quarterly.
- Load and unload all incoming and outgoing freight trucks.
Inventory Control Specialist
Webstraunts
Durant, OK
01.2018 - 02.2019
- Inspect the completed work of various processes to ensure accuracy and quality standards are met.
- Identify issue trends and highlight problem areas that can be addressed.
- Ensure all products/orders are received, stocked, picked, sorted, or packed with a high level of inventory accuracy and quality.
- Maintain internal error trackers and utilize company systems to track accountability and ensure productivity and accuracy standards are met.
- Inspect inventory for incorrect items or quantities, damaged or expired products and erroneous data entries.
- Capture pertinent data, focusing on trends and potential training gaps to solve problems and improve the operation.
- Accurately record and maintain daily data sheets and/or reporting forms for submission.
- Assist in providing training to new and current employees to ensure uniform and consistent processes; address and correct any receiving process issues within the department.
- Assist leadership in providing feedback when required.
- Safely operate and maintain warehouse equipment to carry out job duties; adhere to all safety training and Company policies.
- Meet all expected performance standards regarding efficiency, accuracy and quality of work.
- Maintain a clean, organized, and safe work environment by following all safety guidelines and reporting any hazards to the appropriate leadership.
- Work closely with team members and leadership to meet daily, weekly, and monthly departmental goals.
- Abide by all company and warehouse policies.
- Flex into other positions and departments and undertake additional duties as necessary to support the overall operation.
Customer Service Specialist and Sales processing administrator
ProSupps LLC
Allen, TX
04.2015 - 12.2017
- The Customer Service Representative primary responsibility is to serve PRO SUPPS customers/consumers by providing them product and/or service information which includes and is not limited to; resolving product, service and/or quality issues via: Phone, Email, Live Chat, or any other means of communication.
- Listen to the customer queries patiently and solve it. If the problem doesn't seem to solve, then forward the problem to the superiors.
- Respond to the problems of the customer promptly.
- Look after the customer accounts and update their transaction status.
- Maintain records of interactions with the customers in an orderly manner.
- Coordinate with the internal department(s) to find solutions and resolve matters.
- Maintain a follow up on the customer, whose query you had solved. Ensure they are satisfied with your answer.
Customer Retention Specialist
Torchmark Corporation
McKinney, TX
11.2014 - 01.2015
- Conserve previous and current client insurance policies.
- Make outbound/take inbound calls in a professional manner while building or improving customer relations.
- Resolve client billing conflicts by using conflict resolution and communication strategies in a respectful manner.
- Reconcile customer disputes as they pertain to payment of outstanding balances on past due accounts.
- Meet defined department goals and activity metrics.
- Provide excellent customer service.
- Accomplishments: I consistently exceeded weekly conservation metrics. I was recognized for improving team moral and process flow as well company procedures and guidelines.
3rd Party Collections Specialist
West Asset Management
Sherman, TX
02.2013 - 11.2014
- Review open accounts for collection efforts.
- Make outbound collection calls in a professional manner while building or improving customer relations.
- Resolve client billing conflicts by using conflict resolution and communication strategies in a respectful manner.
- Reconcile customer disputes as they pertain to payment of outstanding balances on past due accounts.
- Meet defined department goals and activity metrics.
- Provide excellent customer service.
- Accomplishments: I met or exceeded my monthly budget consistently. I also proved to be an asset to the company as collector and positive employee.
Flooring Specialist
Lowes Home Improvement
Sherman, TX
01.2011 - 01.2013
- Helped provide information and installation tips/tricks with installing floors (tile, laminated, vinyl, hardwood).
- Order SOS (Special Order) products to fit the needs of the customer.
- Ordering and setting up installs.
- Merchandise product according to company standards.
- Operate narrow aisle reach truck, order picker, and sit down fork lift.
- Accomplishments: Top Salesman Quarterly for 2011, 2012, & 2013.
Polished Concrete Technician
USA Floor Tech
McKinney, TX
01.2009 - 01.2011
- Pouring, cutting, and polishing concrete.
- Accomplishments: Built strong relationships with clients and ensured excellent customer service and satisfaction.
- Reason for Leaving: Company Closed.
Education
Associate of Arts - Business Administration And Management
Grayson College
Denison, TX07-2014
General Education Diploma -
01.2012
Skills
- Employee training
- Payroll administration
- Recruitment strategies
- HR information systems
- Benefits administration
- Regulatory compliance
References
References available upon request.
Timeline
On Site HR Manager
EmployNet
02.2023 - Current
Marketing Director / HR Assistant
Cinderella House Keeping
07.2021 - 12.2022
Assistant Warehouse Manager
Stryve Nutrition
02.2019 - 05.2021
Inventory Control Specialist
Webstraunts
01.2018 - 02.2019
Customer Service Specialist and Sales processing administrator
ProSupps LLC
04.2015 - 12.2017
Customer Retention Specialist
Torchmark Corporation
11.2014 - 01.2015
3rd Party Collections Specialist
West Asset Management
02.2013 - 11.2014
Flooring Specialist
Lowes Home Improvement
01.2011 - 01.2013
Polished Concrete Technician
USA Floor Tech
01.2009 - 01.2011
Associate of Arts - Business Administration And Management
Grayson College
General Education Diploma -
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