Christopher Chiracu
Cleveland,OH
Summary
Insightful with experience specializing in aligning global company assets into cohesive units. Practiced at organizing human and technological resources across multiple sites to streamline operations, shorten turnaround times and reduce technical support hiccups. Dedicated to working across enterprise levels to define operational goals and enhance revenue while raising employee morale. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
11
11
years of professional experience
Work History
Service Technician Analyst
Acuative
11.2022 - 06.2023
- Performed quality assurance and quality control assessments of support ticket fulfillment.
- Advised project managers on simultaneous technical workstreams, aiding in alignment of broader business goals.
- Authored technical requirement documentation to suit business goals and technological limits.
- Prepared technical responses to requests for quotes, assigning costs, timeframes and alternative solutions.
- Collected and monitored incoming data from sources such as remote sensors, third party vendors and visual inspection.
- Fostered communication between site locations by initiating increased telepresence usage and remote operational review processes.
- Applied knowledge of IT best practices to tackle new challenges and make educated decisions.
Shipping Supervisor
Gexpro
02.2022 - 07.2022
- Receiving new products counting quantity adding to system threw the latitude system count for accuracy and labeling each box with proper item number and lot number
- Creating asn labels for products going out bound
- Shipping products with correct shipping companies creating the bill of lading shipping items through our online system removing items from the system and manifesting orders with tracking for clients to track
- Doing warehouse audits threw each bin ensuring items are in the proper spot on shelves and no extra box was not accounted for
- Ordering supplies for warehouse speedway
- Pulled, verified, and packaged items for shipment.
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
- Stacked and stored pallets at end of shift to keep warehouse clean and organized.
- Boosted inventory and recordkeeping accuracy by conducting thorough inspections and comparing shipment contents with documentation.
Assistant Manager
Speedway Gas Station
07.2021 - 02.2022
- End of day report for previous day close out cash drawers lottery
- Start day of cash drawers, inventory check from previous day, count items cigs, fill cooler, take out the trash, train new employees on system register lottery cash drop receive products from delivery trucks order new inventory check safety of all gas pumps outside and parking lot was free of all trash
- Subway
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored team members to enhance professional development and accountability in workplace.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Reviewed sales and gross profit report to assess company efficiency.
- Monitored security to protect employees, customers and property.
- Established team priorities, maintained schedules and monitored performance.
- Launched quality assurance practices for each phase of development
Contractor
Robert Half
09.2017 - 10.2021
- Worked on numerous contract positions which included the following duties: cleaning old data, hardware setup and removal, configuring mobile devices, domains, and profiles
- Also, trained users for HIPPA regulations and documented existing programs, devices and web applications for property purchase.
- Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
- Consulted with customers to assess needs and propose optimal solutions.
- Collaborated with clients to define project requirements and deliverables.
Customer Service Cashier
Subway
11.2020 - 06.2021
- Resolved customer complaints and maintained clean and tidy checkout area.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Met customer service goals and exceeded customer expectations.
- Utilized POS system to handle customer cash and credit card transactions.
- Redeemed coupons to discount purchases.
- Worked with floor team and managers to meet wide range of customer needs.
- Learned duties for various positions and provided backup at key times.
- Monitored self-checkout systems and provided help in resolving complex problems.
Color Applicator
CertaPro
05.2020 - 09.2020
- Verified clients received outstanding service to extend relationships for future business opportunities.
- Inspected areas prior to application to confirm removal of debris.
- Prepared machines for use by applying lubricants to components and fueling gasoline-powered equipment.
- Calculated areas for treatment to accurately estimate quantity of chemicals needed.
Assistant Area Manager
JSI
05.2019 - 11.2019
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Mentored team members to enhance professional development and accountability in workplace.
- Monitored security to protect employees, customers and property.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Defined clear targets and objectives and communicated to other team members.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Cashier
GetGo Giant Eagle
07.2018 - 05.2019
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Answered questions about store policies and addressed customer concerns.
- Assisted customers with returns, refunds and resolving transaction issues.
- Handled cash with high accuracy and took care to check bills for fraud.
- Used POS system to enter orders, process payments and issue receipts.
- Kept cash wrap stocked, products faced and shelving free of misplaced items or trash.
- Monitored self-checkout systems and provided help in resolving complex problems.
- Identified and resolved discrepancies and errors in customer accounts.
Computer Technician
Blue-Chip Consulting Group
01.2017 - 02.2017
- Conducted data migration of profiles and domains
- Performed troubleshooting to correct computer hardware and software malfunctions.
- Performed installation, maintenance and repair for complex internal computer hardware and various software applications.
- Linked computers to network and peripheral equipment.
- Recovered critical information from data back ups to restore functionality.
- Set up and maintained user accounts and client access.
Cleaning Solutions Manager
Jsi
08.2016 - 12.2016
- Helped customers choose solutions suited to specific business needs by offering insight into available product or service options.
- Aligned multi-teams efforts behind unified solution promotion strategies, creating overarching strategies for customer guidance and communication.
Service Technician Analyst
Open Text
11.2015 - 01.2016
- Monitoring daily status of hardware, software, and web applications
- In the event of failures, global vendor coordination of teams for repair and document for all changes.
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Responded to customer inquiries quickly and professionally to increase satisfaction.
- Inspected equipment to diagnose operational issues.
- Provided technical support and maintenance services for range of computer hardware and software.
- Developed user manuals and technical documentation to increase usability.
- Liaised with internal departments to optimize productivity and efficiency.
Stock Manager
Dillard's
09.2013 - 05.2014
- Maintained neat and organized backroom to easily access merchandise and drive sales.
- Labeled, organized and located inventory items in staging areas or on shelves according to quantity, size, or type of material.
- Set up displays of merchandise to market new products to customers.
- Recorded information, shortages, and discrepancies to keep records current and accurate.
- Inventoried warehouse stock on monthly, quarterly and annual basis.
- Created and enforced detailed organization processes to increase quality and service standards.
- Oversaw warehouse staff and maintained efficiency in fast-paced environment.
Bryant & Stratton
10.2012 - 10.2013
- Conceived, spearheaded, and managed a nonprofit Pc repair shop for the school.
building solutions cleaner detailer
Stratus
08.2012 - 08.2013
- C&l landscaping and snow removal service Lawn maintenance and Snow Removal
Crew Member
McDonald's
11.2012 - 07.2013
- Worked front counter, drive-thru and other areas.
- Worked well with teammates and accepted coaching from management team.
- Took orders, prepared meals, and collected payments.
- Collaborated with team members to complete orders.
Education
Associate of Science - Computer
ITT Technical Institute
Strongsville, OH01.2016
Skills
- Java
- Citrix
- Server 2008 r2
- Windows Server 2012 Hardware diagnosis
- Software installations
- Linux- proficient
- Configuring email
- IT equipment installation
- Management
- Shipping receiving
- Painting interior/exterior home/business
- Fortigates
- Cisco
- Operation systems Programming languages
- Windows Python
- Windows servers SQL
- Linux Java
- Customer Inquiries
- Data Collection Monitoring
- Hardware and Software Optimization
- Computer Technology
- Setup and Installation
- Network Analysis
- End-User Consultation
- Diagnostic Tools
- Data Analysis
- Information Updates
- First Level Support
- Bug Fixes
Timeline
Service Technician Analyst
Acuative
11.2022 - 06.2023
Shipping Supervisor
Gexpro
02.2022 - 07.2022
Assistant Manager
Speedway Gas Station
07.2021 - 02.2022
Customer Service Cashier
Subway
11.2020 - 06.2021
Color Applicator
CertaPro
05.2020 - 09.2020
Assistant Area Manager
JSI
05.2019 - 11.2019
Cashier
GetGo Giant Eagle
07.2018 - 05.2019
Contractor
Robert Half
09.2017 - 10.2021
Computer Technician
Blue-Chip Consulting Group
01.2017 - 02.2017
Cleaning Solutions Manager
Jsi
08.2016 - 12.2016
Service Technician Analyst
Open Text
11.2015 - 01.2016
Stock Manager
Dillard's
09.2013 - 05.2014
Crew Member
McDonald's
11.2012 - 07.2013
Bryant & Stratton
10.2012 - 10.2013
building solutions cleaner detailer
Stratus
08.2012 - 08.2013
Associate of Science - Computer
ITT Technical Institute
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