Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Christopher Choi

Pottstown,PA

Summary

Dynamic, solutions-driven operational leader with over a decade of progressive experience at JG Wentworth, specializing in systems implementation, cloud telephony, AI/speech analytics, and CRM integration. Proven track record of optimizing enterprise operations and driving automation initiatives that yield significant cost savings. Strong background in strategic management and organizational growth supports the development and execution of effective business strategies, enhancing processes and team performance. Recognized for adaptability and collaboration skills, consistently delivering measurable outcomes while fostering a positive team culture in fast-paced environments.

Overview

17
17
years of professional experience

Work History

Director, Contact Center Technology

JG WENTWORTH CO
01.2025 - Current
  • Lead enterprise contact center strategy for 700 agents, maintaining 99% uptime
  • Implemented AI/speech analytics, expanding analysis to 100% of calls and reducing compliance risk.
  • Automated intake workflows, cutting handling time by 67% and boosting lead response.
  • Negotiated vendor contracts and drove automation initiatives.

Manager, Operations

JG WENTWORTH CO
06.2020 - 12.2024
  • Deployed cloud phone systems, reducing telecom spend by 15% annually.

Pre-Settlement Funding Department Lead

JG WENTWORTH CO
03.2017 - 06.2020
  • Managed 10+ member sales team, increasing conversion by 40%.
  • Established and managed broker relations.

Pre-Settlement Funding Account Executive

JG WENTWORTH CO
09.2015 - 03.2017
  • Consistently exceeded funding targets; ranked in top 1% of peers.

Office Administrator

PRECISION HEALTH & WELLNESS CENTER
11.2011 - 09.2012
  • Managed client relations and scheduling
  • Processed Insurance and billing

Billing Specialist

FLORIDA HEART & VASCULAR CENTER
02.2009 - 06.2014
  • Processed accounts and billing

Education

Bachelor of Arts -

TEMPLE UNIVERSITY
Philadelphia, PA
01-2012

Skills

  • KPI Reporting
  • Process Automation
  • Vendor Management
  • Cross-Functional Leadership
  • Cloud Contact Center Platforms
  • AI Voice & Speech Analytics
  • CRM Integration
  • Systems Administration
  • Strategic planning
  • Decision-making
  • Relationship building
  • Verbal and written communication

Languages

English
Native or Bilingual
Korean
Full Professional

Timeline

Director, Contact Center Technology

JG WENTWORTH CO
01.2025 - Current

Manager, Operations

JG WENTWORTH CO
06.2020 - 12.2024

Pre-Settlement Funding Department Lead

JG WENTWORTH CO
03.2017 - 06.2020

Pre-Settlement Funding Account Executive

JG WENTWORTH CO
09.2015 - 03.2017

Office Administrator

PRECISION HEALTH & WELLNESS CENTER
11.2011 - 09.2012

Billing Specialist

FLORIDA HEART & VASCULAR CENTER
02.2009 - 06.2014

Bachelor of Arts -

TEMPLE UNIVERSITY