Dynamic, solutions-driven operational leader with over a decade of progressive experience at JG Wentworth, specializing in systems implementation, cloud telephony, AI/speech analytics, and CRM integration. Proven track record of optimizing enterprise operations and driving automation initiatives that yield significant cost savings. Strong background in strategic management and organizational growth supports the development and execution of effective business strategies, enhancing processes and team performance. Recognized for adaptability and collaboration skills, consistently delivering measurable outcomes while fostering a positive team culture in fast-paced environments.