Christopher Choy
Carolina,NC
Summary
Dependable, effective in managing operations. Successful in encouraging team members to work efficiently and meet production targets. Well-organized, self-motivated and knowledgeable about successful strategies for managing fast-paced work.
Overview
20
20
years of professional experience
Work History
EMT
Northwell Health CEMS
05.2014 - 03.2024
- Evaluated patient vital signs and status to determine care needs using pulse oximeters and electronic vital sign machines.
- Conducted equipment and vehicle checks to maintain continuous and safe operation.
- Maintained a clean and organized ambulance, ensuring optimal readiness for emergency calls.
- Managed inventory of medical supplies, ensuring adequate stock levels for effective emergency response.
- Expedited life-saving interventions by rapidly assessing patients'' conditions based on vital signs, symptoms, and medical history.
- Demonstrated strong decision-making abilities in determining the most appropriate course of action for each unique situation encountered in the field.
- Increased patient comfort during transport by providing compassionate care and addressing individual needs.
Assistant Store Manager
Dollar Tree
08.2009 - 05.2012
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Created and maintained safe and secure work environments for employees.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
Front End Supervisor
Wal-Mart Store
05.2006 - 06.2008
- Maintained a clean and organized front-end area to ensure a pleasant shopping experience for customers.
- Managed customer returns and exchanges efficiently, ensuring a smooth process for both customers and employees.
- Monitored cashier performance metrics to identify areas for improvement and implement corrective actions as needed.
- Monitored cash drawers in checkout stations to verify adequate cash supply.
- Promoted a safe working environment by enforcing safety guidelines among team members consistently.
- Trained team members in successful strategies to meet operational and sales targets.
Customer Service Manager
Solectron
07.2004 - 06.2006
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Created and reviewed invoices to confirm accuracy.
Education
High School Diploma -
East Meadow High School
East Meadow, NY06.2004
Skills
- Emergency medical care
- Scene Safety
- Problem-Solving
- Customer Service
- Customer experience
- Retail Operations
- Inventory Control
- Customer Relations
- Store Organization
- Time Management
- Team Building and Leadership
- Store Opening and Closing
- Attention to Detail
- Hiring and Training
Timeline
EMT
Northwell Health CEMS
05.2014 - 03.2024
Assistant Store Manager
Dollar Tree
08.2009 - 05.2012
Front End Supervisor
Wal-Mart Store
05.2006 - 06.2008
Customer Service Manager
Solectron
07.2004 - 06.2006
High School Diploma -
East Meadow High School
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