Summary
Overview
Work History
Education
Skills
Timeline
Generic

Christopher Ciampi

Watervliet,NY

Summary

Dynamic Front Desk Associate at Bentwater Golf Club with exceptional guest relations and problem-solving skills. Proven ability to enhance customer satisfaction through effective communication and time management. Successfully resolved guest concerns, fostering loyalty and retention. Proficient in reservation software, ensuring accurate bookings and seamless operations. Developed strong communication and problem-solving skills in fast-paced customer service environment. Skilled in managing administrative tasks, handling inquiries, and providing exceptional service. Seeking to transition into new field, leveraging these transferrable skills to contribute to organizational success. Friendly and approachable, with keen ability to make guests feel welcome and valued. Possesses strong organizational skills and proficiency in managing multi-line phone systems and handling customer service inquiries. Committed to creating positive and efficient environment that enhances guest satisfaction and operational success.

Overview

3
3
years of professional experience

Work History

Front Desk Associate

Bentwater Golf Club
07.2024 - 01.2025
  • Managed front desk operations, ensuring seamless guest check-in and check-out procedures.
  • Assisted in scheduling tee times and coordinating member events for optimal guest experience.
  • Utilized reservation software to maintain accurate records of bookings and inquiries.
  • Resolved guest concerns promptly, enhancing overall satisfaction and loyalty to the club.
  • Handled high-pressure situations calmly, maintaining professionalism at all times.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.

Center Store Associate

Hannaford Supermarket
06.2023 - 12.2023
  • Assisted customers with product selection, ensuring a positive shopping experience.
  • Stocked shelves efficiently, maintaining optimal inventory levels and product presentation.
  • Operated cash register accurately, processing transactions and managing customer inquiries.
  • Collaborated with team members to maintain cleanliness and organization of store displays.
  • Monitored expiration dates on products, ensuring compliance with safety standards and freshness.
  • Resolved customer complaints professionally, fostering trust and loyalty within the community.
  • Provided excellent customer service by promptly addressing inquiries or concerns, fostering positive relationships with shoppers to encourage repeat business.

Cashier

Hannaford Supermarket
04.2022 - 06.2023
  • Processed customer transactions efficiently using point-of-sale systems.
  • Maintained accurate cash drawer and balanced registers at shift end.
  • Assisted customers with inquiries and provided excellent service.
  • Handled product returns and exchanges in accordance with store policies.

Education

High School Diploma -

Shenendehowa Highschool
Clifton Park, NY
06.2024

Skills

  • Time management
  • Problem-solving skills
  • Listening skills
  • Guest relations

Timeline

Front Desk Associate

Bentwater Golf Club
07.2024 - 01.2025

Center Store Associate

Hannaford Supermarket
06.2023 - 12.2023

Cashier

Hannaford Supermarket
04.2022 - 06.2023

High School Diploma -

Shenendehowa Highschool