Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Christopher Ciccotelli

Miami,FL

Summary

Detail-oriented and adaptable professional with over six years of experience in technical support, quality assurance, customer service, and operations. Skilled in troubleshooting, process improvement, documentation, and cross-team collaboration. Known for delivering reliable solutions, managing multiple responsibilities efficiently, and maintaining high standards of performance. Strong communicator with a hands-on approach to problem-solving, and a commitment to continuous learning and growth.

Overview

11
11
years of professional experience

Work History

Technical Specialist

Signal Wave
Miami, FL
11.2023 - Current
  • Provide technical assistance to customers, partners, or internal teams.
  • Diagnose and resolve GPS-related issues, often through remote support or field visits.
  • Create documentation, manuals, and training materials for users.
  • Troubleshoot signal issues, hardware malfunctions, and software bugs.
  • Maintained accurate records of users and submitted Monthly Recurring Charges (MRC) to the Accounting Department.

Manual QA Testing Manager

DataRemote, Inc
Miami, FL
10.2019 - 08.2023
  • Defined QA strategy, test plans, and testing scope to enhance quality assurance efficacy.
  • Assigned tasks and managed workloads to optimize team performance.
  • Established quality standards and best practices for consistent output.
  • Implemented tools and frameworks to streamline QA processes.
  • Oversaw bug tracking and resolution to ensure timely fixes.
  • Collaborated closely with developers, product managers, and stakeholders for aligned objectives.

CUSTOMER SERVICE REPRESENTATIVE

Xpdent Corporation
Miami, FL
03.2019 - 08.2019
  • Executed up-selling and cross-selling strategies to enhance revenue generation.
  • Processed orders by accurately retrieving and entering data.
  • Collected payments for new and existing accounts to ensure financial accuracy.
  • Provided website navigation support to improve user experience.
  • Addressed inquiries directly or referred them to appropriate departments for resolution.

MAINTENANCE COORDINATOR

CB Bovenkamp, Inc.
Palmetto Bay, FL
08.2017 - 10.2018
  • Received and prioritized retail maintenance work orders to ensure timely task scheduling.
  • Coordinated general maintenance and repairs, enhancing operational efficiency.
  • Managed computerized maintenance management system for streamlined workflow.
  • Oversaw bidding process for projects, evaluating bids for contractor selection.
  • Reviewed contractor bids, ensuring alignment with project specifications.
  • Managed construction processes from initiation through completion, delivering on time.
  • Informed upper management of issues affecting performance to facilitate strategic decision-making.

Manager

Everglades Holiday Park
Fort Lauderdale, FL
07.2014 - 09.2017
  • Maintained up-to-date records of employee attendance, payroll information, vacation requests.
  • Ensured compliance with all applicable laws, regulations, industry standards.
  • Enforced customer service standards and resolved customer problems to uphold quality service.
  • Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.

Education

High School Diploma -

Jobs For Miami Youth Opportunity Center
Miami, FL
11.2003

Skills

  • GPS Troubleshooting and Support
  • Manual QA Testing
  • Test Plan Development
  • Technical documentation
  • MRC (Monthly Recurring Charges) Tracking
  • Data Entry and Order Processing
  • QA Tools and Frameworks
  • Contractor and Bid Management
  • Cross-functional team collaboration
  • Client Needs Assessment
  • Project oversight from start to completion
  • Record-Keeping and Reporting
  • Strategic Problem Solving

Accomplishments

  • Collaborated with AT&T on the creation of a new device and the product requirements.
  • Helped Stanley Security set up and install alarm panels by working with them.
  • MetTel and I collaborated to set up alarm panels for its clients and resolve any problems they were having.

Timeline

Technical Specialist

Signal Wave
11.2023 - Current

Manual QA Testing Manager

DataRemote, Inc
10.2019 - 08.2023

CUSTOMER SERVICE REPRESENTATIVE

Xpdent Corporation
03.2019 - 08.2019

MAINTENANCE COORDINATOR

CB Bovenkamp, Inc.
08.2017 - 10.2018

Manager

Everglades Holiday Park
07.2014 - 09.2017

High School Diploma -

Jobs For Miami Youth Opportunity Center

Similar Profiles

CREATE PROFILE