CHRISTOPHER CINARDO
Cherry Hill,NJ
Summary
Operations Executive with extensive experience in business development and operational efficiency. Proven ability to optimize processes, negotiate vendor savings, and lead cross-functional teams to achieve significant growth. As Chief Operating Officer for a nonprofit, expanded operating P&L from $16M to $24M in ten months through strategic utilization and revenue capture improvements. Focused on creating sustainable, customer-centered operations that uphold high performance standards and community trust.
Overview
21
21
years of professional experience
Work History
Chief Operating Officer
Wiley Mission
Marlton, NJ
10.2024 - Current
- Achieved approximately 50% P&L increase, raising operating revenue from $16M to $24M through utilization growth and expense reduction.
- Generated $3.7M in annualized revenue by revitalizing underutilized service line and enhancing referral partnerships.
- Increased revenue-per-customer by $79/day, resulting in additional $778K in annualized revenue through process redesign.
- Hired and retained 35 employees within four months, eliminating dependence on agency labor and stabilizing workforce quality.
- Negotiated vendor transitions and implemented group purchasing strategies, yielding over $100K in recurring annual savings.
- Directed branding and outreach refresh to enhance reputation and boost referral volume.
- Implemented technology improvements to streamline workflows, reduce errors, and enhance time-to-service.
- Recognized for integrating business development with operational excellence, establishing scalable processes for sustained performance.
Project Manager, Rehab Operations & Director of Business Development
Symbria
Remote
01.2020 - 03.2021
- Developed process automation for rehabilitation services, enhancing efficiency and patient outcomes.
- Ensured timely, budget-compliant project goal achievement through effective stakeholder communication.
- Executed marketing campaigns to boost brand awareness and customer acquisition.
- Presented proposals and solutions to potential clients effectively and persuasively.
- Participated in meetings with senior executives to discuss strategic objectives related to business development initiatives.
Director of Rehabilitation
Symbria (On-site at Lions Gate CCRC)
Voorhees, NJ
10.2016 - 01.2020
- Ensured high-quality rehabilitative services while leading a team of 12 therapists and assistants.
- Oversaw budgeting processes related to staffing levels and supplies necessary for successful operation of the rehab facility.
- Maintained average profit margin exceeding 40% through effective workforce deployment.
- Implemented standardized processes to improve operational efficiency and ensure regulatory compliance.
Occupational Therapist
Symbria (On-site at Collingwood Manor CCRC)
Collingswood, NJ
10.2013 - 10.2016
- Provided patient-centered care with an emphasis on evidence-based protocols and interdisciplinary collaboration.
- Collaborated with healthcare teams to enhance patient care strategies.
- Provided mentorship to junior therapists and support staff in best practices.
Pharmaceutical Sample Compliance Analyst
Pharmagistics
Somerset, NJ
03.2006 - 05.2008
- Led operational transformation through automation, improving efficiency and service delivery.
- Established and monitored key performance metrics to drive operational success.
- Coordinated cross-functional initiatives with Sales, Finance, and Customer Care.
Sample Accountability Support Coordinator
Pharmagistics
Somerset, NJ
07.2005 - 03.2006
- Championed automation and process refinement, revolutionizing operations.
- Developed complex decision models to optimize resource allocation and quality assurance.
- Formulated strategic plans for scaling operations while maintaining high-quality service.
Inventory Control Clerk
Pharmagistics
Somerset, NJ
11.2004 - 07.2005
- Implemented automation-driven workflow systems, enhancing operational excellence.
- Designed and deployed resource allocation models to streamline inventory control.
- Optimized workforce utilization across service teams to improve service efficiency.
Education
MASTER OF SCIENCE - OCCUPATIONAL THERAPY
Thomas Jefferson University
Philadelphia, PA05.2012
BACHELOR OF SCIENCE - OCCUPATION AND HEALTH
Thomas Jefferson University
Philadelphia, PA05.2011
Skills
- Operational leadership and strategic planning
- Process automation and predictive analytics
- Business development and contract negotiation
- Workforce management and team leadership
- Project management and change management
- Risk management and regulatory compliance
Additional Information - Military Service
United States Navy, USS George Washington (CVN 73), Aviation Hydraulics Supervisor, Led a team of 15–20 airmen responsible for naval aircraft launch operations., Conducted maintenance, repairs, and quality assurance inspections of critical aircraft systems.
Timeline
Chief Operating Officer
Wiley Mission
10.2024 - Current
Project Manager, Rehab Operations & Director of Business Development
Symbria
01.2020 - 03.2021
Director of Rehabilitation
Symbria (On-site at Lions Gate CCRC)
10.2016 - 01.2020
Occupational Therapist
Symbria (On-site at Collingwood Manor CCRC)
10.2013 - 10.2016
Pharmaceutical Sample Compliance Analyst
Pharmagistics
03.2006 - 05.2008
Sample Accountability Support Coordinator
Pharmagistics
07.2005 - 03.2006
Inventory Control Clerk
Pharmagistics
11.2004 - 07.2005
MASTER OF SCIENCE - OCCUPATIONAL THERAPY
Thomas Jefferson University
BACHELOR OF SCIENCE - OCCUPATION AND HEALTH
Thomas Jefferson University
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