Amanda Vance
Reedley,CA
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
10
10
years of professional experience
Work History
Client Service Provider
Turning Point Of Central California
12.2022 - Current
- Enhanced client satisfaction by promptly addressing inquiries and providing exceptional customer service.
- Provided personalized attention to each client''s needs, consistently exceeding expectations through tailored solutions.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Trained staff on operating procedures and company services.
Associate/Trainer
Amazon
06.2018 - 11.2023
- Facilitated hands-on learning experiences through group activities and simulations, promoting practical application of concepts.
- Conducted post-training assessments to measure success and identify areas for improvement in future sessions.
- Provided ongoing coaching and mentoring to trainees as they transitioned into their new roles within the organization.
- Mentored employees during probationary period to answer questions and offer improvement strategies.
- Demonstrated correct procedures and compliance with standards at all times.
- Improved order accuracy by diligently picking and packing items according to customer specifications.
- Maintained a clean and safe work environment, adhering to OSHA safety guidelines at all times.
- Maximized order fulfillment speed by consistently meeting or exceeding daily performance metrics set by management.
- Managed time effectively while handling multiple responsibilities simultaneously in a fast-paced warehouse setting without sacrificing attention to detail or quality standards expected from management team members'' work performance evaluations throughout career history as an Outbound Warehouse Associate.
- Worked professionally with team members and across departments to meet demands of high-volume environment.
- Developed and maintained good working relationships with fellow employees, delivery drivers and vendors.
Customer Service Representative
Alorica
07.2019 - 11.2019
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Delivery Driver/Dispatcher
Model Drug Inc
10.2015 - 07.2019
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
- Maintained strong relationships with clients through proactive communication and personalized service.
- Increased repeat business through excellent customer service and prompt resolution of any issues or concerns.
- Boosted overall efficiency by effectively managing multiple tasks simultaneously, such as loading and unloading vehicles, route planning, and paperwork completion.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Completed on-time deliveries by choosing best and most efficient routes.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Identified mechanical issues, completed basic repairs and reported serious concerns to management.
- Trained and provided guidance to new team members to apply best practices and comply with protocols and regulations.
Cook/Trainer
Carls Jr
01.2014 - 10.2015
- Improved kitchen efficiency by streamlining cooking processes and effectively delegating tasks.
- Enhanced food quality by consistently monitoring ingredient freshness and implementing proper storage techniques.
- Increased customer satisfaction by ensuring timely preparation and delivery of meals during high-volume periods.
- Reduced food waste by implementing portion control strategies and regularly reviewing inventory levels.
- Maintained a clean and sanitary work environment through diligent attention to workspace cleanliness and hygiene practices.
- Mentored junior cooks, providing constructive feedback to enhance skill development and overall performance.
Education
Associate of Science - Drug And Alcohol
Fresno City College
Fresno, CA01.2025
High School Diploma -
Selma High School
Selma, CA06.2005
Skills
- Creative thinking
- Active listening
- Excellent communication
- Attention to detail
- Multitasking capabilities
- Empathy and understanding
- Product knowledge
- Goal setting
- Adaptability and flexibility
- Team collaboration
- Networking abilities
- Training and development
- Conflict resolution
- Time management
- Problem-solving abilities
- Strong interpersonal skills
- De-Escalation Techniques
- Customer Service
- Calm and Professional Under Pressure
- Computer Skills
- Following Scripts
- Professional Telephone Demeanor
- Work Prioritization
- Customer Relations
- Relationship Building
- Understanding Customer Needs
- Staff Education and Training
Timeline
Client Service Provider
Turning Point Of Central California
12.2022 - Current
Customer Service Representative
Alorica
07.2019 - 11.2019
Associate/Trainer
Amazon
06.2018 - 11.2023
Delivery Driver/Dispatcher
Model Drug Inc
10.2015 - 07.2019
Cook/Trainer
Carls Jr
01.2014 - 10.2015
Associate of Science - Drug And Alcohol
Fresno City College
High School Diploma -
Selma High School
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