Christopher Clark
Indianapolis,IN
Summary
Proven skills in promoting products and boosting revenue by connecting with customers and effectively communicating sales recommendations. Well-organized, reliable and experienced in setting quotes using qualifying sales technique to provide the best customer experience possible.
Overview
14
14
years of professional experience
Work History
Sr Associate In Home Sales Expert
AT&T Mobility
Indianapolis , IN
01.2022 - Current
- Provided product demonstrations to prospective customers, highlighting features and benefits of telecommunications solutions.
- Built relationships with clients by providing ongoing support and advice on telecom products and services.
- Advised existing customers on how they can make the most out of their existing telecom services packages.
- Responded promptly to incoming emails from current or potential customers regarding telecom services.
- Negotiated pricing with clients based on their individual requirements.
- Updated knowledge base regularly with information about new technologies and industry trends.
- Participated in team meetings to discuss industry trends, competitive offerings, pricing strategies.
Business Account Executive
Comcast
Indianapolis, IN
11.2019 - 01.2022
- Presented product demonstrations to prospective customers, highlighting key features and benefits.
- Generated leads by networking at trade shows, conferences, and other events.
- Maintained relationships with existing customers through regular follow-up calls and visits.
- Grew account base by identifying and targeting potential clients in the local market.
- Created customized presentations tailored to the individual needs of each client.
- Performed research on industry trends, market dynamics, and customer feedback data.
- Developed and implemented strategies for customer retention and growth.
- Managed multiple accounts simultaneously while meeting deadlines.
Store Manager
AT&T Mobility
Indianapolis , IN
03.2018 - 11.2019
- Initiated new product training sessions for employees to improve product knowledge.
- Resolved customer complaints in a timely manner to maintain positive relationships with customers.
- Performed regular audits to ensure compliance with company standards.
- Developed and maintained store policies and procedures.
- Recruited, trained and managed a team of 20+ employees.
- Monitored employee performance and provided feedback on a regular basis.
- Conducted regular meetings with staff members to discuss performance issues or new initiatives.
Retail Sales Associate
AT&T Mobility
Indianapolis, IN
02.2017 - 03.2018
- Performed cashier duties, such as ringing up sales, processing payments and issuing receipts.
- Greeted customers upon entering the store and provided assistance.
- Demonstrated knowledge of store products and services.
- Promoted special offers and discounts to encourage additional purchases.
- Handled customer complaints in a professional manner.
- Kept informed about new products arriving at the store on a regular basis.
Telecommunications Technician
AT&T
Indianapolis, IN
10.2015 - 02.2017
- Assisted with training users in the use of various telecommunication devices and applications.
- Troubleshot network issues to identify root causes of problems.
- Installed and maintained telecommunications systems, including routers, switches, and related hardware.
- Ensured compliance with industry regulations regarding installation and maintenance of telecom equipment.
- Replaced faulty components in telecommunications systems as needed.
- Resolved customer complaints regarding telephone service or technical issues.
Commercial Sales Manager
AutoZone
Indianapolis , IN
01.2010 - 10.2015
- Developed and implemented strategies for expanding customer base.
- Developed long-term strategic plans for increasing market share and profitability.
- Conducted market research to identify new business opportunities.
- Managed a portfolio of accounts while developing new business from existing clients.
- Maintained relationships with existing clients by providing superior customer service.
- Ensured all required documents were submitted accurately and on time for each sale.
Education
Bachelor of Science - Business Management
Western Governors University
Salt Lake City, UTSkills
- Performance monitoring
- Timeline estimates
- Schedule development
- Training and mentoring
- Product Demonstration
- Market Analysis
- Competitor Analysis
- Account Servicing
- Client acquisition
- Pipeline Management
- Territory Management
- Time Management
- Problem-solving aptitude
- Interpersonal Communication
- Opening and closing procedures
- Teamwork and Collaboration
- Written Communication
- Adaptability
- Excellent Communication
- Professional Demeanor
- Analytical Skills
Timeline
Sr Associate In Home Sales Expert
AT&T Mobility
01.2022 - Current
Business Account Executive
Comcast
11.2019 - 01.2022
Store Manager
AT&T Mobility
03.2018 - 11.2019
Retail Sales Associate
AT&T Mobility
02.2017 - 03.2018
Telecommunications Technician
AT&T
10.2015 - 02.2017
Commercial Sales Manager
AutoZone
01.2010 - 10.2015
Bachelor of Science - Business Management
Western Governors University
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