Personable administrative professional dedicated to cultivating positive client, staff and management connections. Highly-developed communicator with outstanding skills in complex problem-solving and conflict resolution. Expertise in resource allocation and schedule management.
Overview
11
11
years of professional experience
Work History
Administrator/Director of Clinical Services
Complete Healthcare Services Inc.
Massillon, OH
06.2022 - Current
Provided clinical guidance and direction to nursing staff to ensure quality care was provided in a timely manner.
Conducted performance evaluations for all nursing staff members and made recommendations for improvement when necessary.
Oversaw the daily operations of the nursing department including staffing, scheduling, budgeting, and resource allocation.
Reviewed incident reports submitted by nurses related to any adverse events that occurred during their shift.
Collaborated with physicians and other healthcare providers to coordinate patient care plans.
Developed and implemented nursing policies and procedures to ensure quality patient care.
Analyzed trends in patient care activities such as medication errors or falls within the facility.
Served as a mentor for new nurses providing support during their transition into the organization.
Home Health RN Case Manager
Community Behavioral Nursing Services
Fairlawn, OH
05.2016 - 05.2022
Utilized problem solving skills to assess complex medical situations and formulate appropriate interventions.
Collaborated with physicians to develop treatment plans that met the needs of each patient.
Maintained accurate documentation of assessments, treatments, medications, and progress notes in accordance with agency policies.
Evaluated the effectiveness of interventions by monitoring changes in patient's condition or behavior over time.
Coordinated communication between all members of the healthcare team including primary care providers, specialists, family members, caregivers.
Advised families on how best to manage chronic illnesses at home.
Promoted a supportive environment where patients can feel comfortable expressing their concerns and questions.
Educated patients and families about treatments, medications, and self-care management techniques.
Provided comprehensive nursing care for patients in their homes.
Performed case management functions such as referrals to community resources or other healthcare providers as needed.
RN Case Manager
Academy Health Services
Akron, OH
12.2013 - 04.2016
Communicated regularly with family members regarding patient care needs and progress toward goals.
Collaborated with physicians, nurses, and other healthcare professionals to ensure optimal patient outcomes.
Reviewed clinical data including lab results, radiology reports and vital signs to assess appropriateness of treatments.
Educated patients on disease prevention strategies, wellness promotion techniques and lifestyle modifications.
Maintained accurate documentation of patient progress in the electronic health record.
Monitored and evaluated effectiveness of treatment plans and interventions.
Monitored diet, physical activity, behaviors and other patient factors to assess conditions and adjust treatment plans.
Education
Associate of Science - Nursing
Central Ohio Technical College
Newark, OH
11-2013
Skills
Resource Management
Customer Engagement
Report Preparation
Meeting Scheduling
Calendar Management
Scheduling appointments
Timeline
Administrator/Director of Clinical Services
Complete Healthcare Services Inc.
06.2022 - Current
Home Health RN Case Manager
Community Behavioral Nursing Services
05.2016 - 05.2022
RN Case Manager
Academy Health Services
12.2013 - 04.2016
Associate of Science - Nursing
Central Ohio Technical College
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