JACLYN CLAY
Waco,Texas
Summary
Patient Services Specialist with exceptional communication skills offering patient-centric approach to comprehensive administrative support in healthcare clinics and facilities. Demonstrated to deliver outstanding customer service and leverage technology to manage patient scheduling and registration processes to facilitate patient care. Skilled in fostering positive patient experiences while maintaining cost-efficiency and compliance.
Overview
22
22
years of professional experience
Work History
Patient Services Specialist 2
Baylor Scott & White Medical Center
03.2001 - 12.2022
- Demonstrated exceptional customer service to foster welcoming and professional environment for patients.
- Collected forms, insurance card and co-pay to facilitate registration process and prepare patient for appointment.
- Provided patient with after-visit summary and scheduled next appointment to maintain continuous care and facilitate treatment plan.
- Investigated, triaged and resolved patient issues to encourage positive experience during patient visit.
- Collected patient co-pay and issued receipt to confirm payment.
- Called patient to confirm appointment and prepared paperwork prior to visit to expedite check-in process.
- Collaborated with colleagues to maintain and upkeep office and waiting area to provide clean and organized environment for patients.
- Verified patient availability during appointment scheduling process to reduce reschedules and cancellations.
- Inputted accurate patient insurance, billing and payment information in Nexgen databases resulting in .
- Provided exceptional customer service to patients, answering questions and addressing concerns for over 50 call per day.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Verified insurance eligibility and coverage for patients.
- Built and maintained positive working relationships with patients and staff.
- Managed patient registration process, confirming data accuracy and completeness.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Used EPIC to schedule appointments.
Education
High School Diploma -
La Vega High School
Waco, TX12.1997
Skills
- Telephone Etiquette
- Critical Thinking
- Excellent Communication
- Attention to Detail
- Organizational Skills
- Empathy and Compassion
- Appointment Scheduling
- Follow-up Coordination
- Professionalism
- Customer Service
- Adaptability and Flexibility
- Interpersonal Skills
- Active Listening
- Office Equipment Operation
- Team Collaboration
- Resourcefulness
- Computer Proficiency
- Conflict Resolution
- Healthcare Knowledge
- Problem Solving
- Time Management
- Patient Greeting
- Interpreting Physician Orders
Timeline
Patient Services Specialist 2
Baylor Scott & White Medical Center
03.2001 - 12.2022
High School Diploma -
La Vega High School
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