CHRISTOPHER CLAYTON
Upper Marlboro,MD
Summary
I am a dedicated student at Bowie State University, and recognized for my academic excellence and committed to my studies. I have a solid track record as a good scholar, balancing my education with various professional experiences.
Previously, I have worked at LA Fitness, where I honed my customer service and teamwork skills. I also completed an internship at Saint James Sports Complex, gaining valuable insights into the sports and fitness industry.
In 2023, I have embarked upon my IT career by enrolling in a training program with Cyberfinders Inc. I successfully passed the exam to achieve the Certified Secure Computer User v3 certification. Currently, he is focused on obtaining his Security+ certification and security clearance through Cyberfinders Inc., with an expected completion date of January 27, 2025.
I multifaceted experience in both academics and practical training positions him well for a successful career in information technology and cybersecurity.
Overview
9
9
years of professional experience
Work History
Settlement Clerk
Silverman Theologou
11200 Rockville Pike, North Bethesda, MD
09.2024 - Current
- Responded to customer concerns and questions on daily basis.
- Used data entry skills to accurately document and input statements.
- Handled account payments and provided information regarding outstanding balances.
- Audited and corrected billing and posting documents for accuracy.
Events Team Associate
Saint James Sports Complex
01.2023 - Current
- Assists/organizes events according to clients’ specifications, requirements, and budget limitations
- Manages complex capacity for events
- Responsible for effective communication, and registration reporting, analysis, and virtual event execution
Customer Service Provider
Arise
01.2023 - 08.2024
- Assisted customers with technical troubleshooting and provided solutions
- Responded to customer inquiries promptly and professionally
- Handled customer complaints and resolved issues in a timely manner
- Processed orders, returns, and exchanges accurately
Customer Service Provider
Omni Interactions – Intouch CX
01.2022 - 12.2023
- I am responsible for providing exceptional customer support and assistance via phone, email, and chat
- I handle inquiries, resolve customer complaints, and ensure customer satisfaction while working remotely from my home office
- Collaborate with team members and supervisors to improve customer service processes
- Maintain accurate records of customer interactions and transactions
- Adapt to new technologies and tools for effective remote work communication
Sales Counselor/Front Desk Associate/Personal Trainer
L.A. Fitness
01.2021 - 08.2023
- Identifying potential clients
- Promoting and marketing fitness products
- Negotiating, closing sales and ensuring after-sales support to clients
- Greeting clients and visitors; accepting deliveries
- Collecting payments and filing paperwork
- Answering inquiries and assisting the executive staff
- Creating personalized workout routines to improve muscular endurance, flexibility and cardiovascular health
- Setting fitness goals and monitoring clients’ progress
- Recommending a nutritionist to give dietary advice and producing plans to help clients eat healthy meals
- Instructing clients on proper use of fitness equipment to complete workout
Youth Counselor
Seat Pleasant Activity Center
09.2017 - 06.2020
- Implements school-wide management policies within classrooms and other early childhood campuses
- Assists in developing curriculum standards and mapping
- Commits to constant professional growth
- Focuses on high achievement for all scholars
- Implements effective teaching practices for remote learning
- Establishes and maintains strong communication lines with all parents
Volunteer Youth Counselor
Community Kinship Coalition
06.2015 - 08.2019
- Team leader with proactive leadership skills with the ability to inspire others
- Facilitated and participated in the creation of workshops
- Organized Youth Speaking Sessions
Education
Master Of Arts - Organizational Communication
Bowie State University
Bowie, MDBachelor of Arts - Mass Communications
Bowie State University
Bowie, MD12.2023
High School Diploma -
Watkins Mill Senior High School
Montgomery Village, MD01.2020
Skills
- Banking knowledge
- Sales Support
- Transaction Processing
- Industry Networking
- Magna Cum Laude (368)
- CPR and First Aid Certified
- ISSA Certified Personal Trainer
- Merit Scholar
- Dean List
- Basic Computer Skills
- Networking Fundamentals
- Troubleshooting Skills
- Programming Basics
- Database Management
- Cybersecurity Awareness
- Analytical Thinking
Professionalreferences
- Brian Inge, Supervisor/Mentor, brian.inge@thestjames.com, 240.678.6966
- Taras Brown, Supervisor/Mentor, taras.brown@pgparks.com, 301.825.6886
Certificatesandachievements
- CPR and First Aid Certified
- Magna Cum Laude
- ISSA Certified Personal Trainer
- Merit Scholar
- Dean’s List
- IT Specialist
- Certified Secure Computer User v3
Timeline
Settlement Clerk
Silverman Theologou
09.2024 - Current
Events Team Associate
Saint James Sports Complex
01.2023 - Current
Customer Service Provider
Arise
01.2023 - 08.2024
Customer Service Provider
Omni Interactions – Intouch CX
01.2022 - 12.2023
Sales Counselor/Front Desk Associate/Personal Trainer
L.A. Fitness
01.2021 - 08.2023
Youth Counselor
Seat Pleasant Activity Center
09.2017 - 06.2020
Volunteer Youth Counselor
Community Kinship Coalition
06.2015 - 08.2019
Bachelor of Arts - Mass Communications
Bowie State University
High School Diploma -
Watkins Mill Senior High School
Master Of Arts - Organizational Communication
Bowie State University