Summary
Overview
Work History
Education
Skills
Timeline
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Christopher Cobb

Burleson,TX

Summary

Currently the General Manager at ExtraSpace Storage. Team player with many years of experience in audio and lighting systems, adept at cultivating client relationships and enhancing team productivity. Proven track record at Guitar Center in audio & lighting sales. Solving complex audio and lighting issues and improving service quality. Frequently performed onsite consultations and education for audio and lighting effects solutions. Supporting and managing large sales, primarily to houses of worship. Skilled in project coordination and proficient in Ableton Live, Enlighten, and many other audio and lighting softwares including familiarity with ProTools.

Overview

18
18
years of professional experience

Work History

General Manager

ExtraSpace Storage
12.2019 - Current
  • Cultivates strong relationships with clients, fellow employees and vendors, to ensure long-term success and loyalty.
  • Trains and guides team members to maintain high productivity and performance metrics.
  • Reduces financial inconsistencies while assessing and verifying billing invoices and expense reports.
  • Cultivates and strengthens lasting client relationships using strong issue resolution and dynamic communication skills.
  • Handles problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Responsible for identifying, addressing and reporting all property issues. Schedules and manages vendors for repairs and construction projects.
  • Handles and executes all protocols for break ins and vandalism.
  • Files incident reports and schedules police reports
  • Reviews and supplies pertinent surveillance footage to assist in police prosecution and per ExtraSpace storage's requirements.
  • Handles non renewal of lease procedure for extreme problem customers
  • Reports issues to higher management with great detail.
  • Google review wizard. No joke.

Sales and Training Concierge

ACAExpress
03.2015 - Current
  • Maximized client satisfaction by promptly addressing concerns and resolving issues.
  • Addressed customer inquiries with timely and professional responses via phone, email and Skype interactions.
  • Remedied issues between CEOs and CFOs quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
  • Created and Implemented Power Point presentations for training purposes at Enterprise level tailored for individuals as well as seminars
  • Facilitated and coordinated training opportunities for clients.
  • Improved overall client satisfaction by consistently exceeding expectations in every aspect of our brand concierge services.
  • Contributed to a positive work environment by maintaining a professional demeanor at all times.

Elite Sales Force

Guitar Center
03.2007 - 06.2015
  • Sale of Pro Audio gear and software solutions for live sound, recording, effects lighting, Dj gear, Keys, Synths and anything else that beeps, blaps, scratches, makes beats, or captures that perfect moment like an incredible microphone.
  • Deep knowledge of different mic types, pre-amps, compressors, pedals, effects racks and each of their their purposes.
  • Used and sold Enlighten software, MegaLite, Chauvet and Martin lighting.
  • On site consultations for audio and lighting installation. Primarily assisting houses of worship.
  • Responsible for the weekly recording & production training classes GC sponsored.
  • Consistently the top writer in my department for many years.
  • Worked efficiently, mentoring my fellow team members constantly with gear knowledge & sales techniques while consistently exceeding his own sales goals and metrics.
  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations. A true tenacity toward learning.
  • Extremely passionate about learning new gear and committed to continued audio and lighting education as technology continues to quickly evolve.
  • Used critical thinking to break down problems, evaluate situations and make suggestions that resolve client pains.
  • Assisted with day-to-day operations.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Merchandising & cleaning.
  • Maintaining and ensuring all display gear functions properly daily to ensure a "WOW" experience in order to delight each customer.
  • Full knowledge of how to quickly patch and run both audio and lighting gear, stand and mic placement, beautiful gaffing & pride in excellent cable management.
  • Knowledge of operation of larger consoles such as Behringer's X32 and the Midas M32. I've also run and sold large Allen & Heath and Yamaha analog consoles. I haven't had my hands on anything larger, but with a bit of time to learn to navigate a new board and soak it in... the concept is all the same. It's all a question of where does said brand put said feature or function.
  • Organized and detail-oriented with a strong work ethic.

Education

General Studies

MacArthur High School
Irving, TX
05-1991

Skills

  • Team player
  • 18 years of experience in audio and lighting systems
  • Extensive experience in audio sales
  • Skilled in multi-tasking
  • Goal-oriented planning
  • Productivity advancement
  • Effective communication skills
  • Project coordination
  • Product performance assessment
  • Prioritization and scheduling
  • Skill enhancement programs
  • Proficient in Ableton Live, Enlighten, and DMX protocol Has worked with ProTools and many other types of recording, DJ, production and lighting software

Timeline

General Manager

ExtraSpace Storage
12.2019 - Current

Sales and Training Concierge

ACAExpress
03.2015 - Current

Elite Sales Force

Guitar Center
03.2007 - 06.2015

General Studies

MacArthur High School

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Christopher Cobb