Christopher Cobian
North Hollywood,CA
Summary
Dependable parts sales professional with team player mentality and focus on maximizing revenue and customer satisfaction. Seeks out opportunities to increase sales and promote customer loyalty.
Overview
11
11
years of professional experience
Work History
Parts Counter Person
Kahgo Truck Parts
North Hollywood, CA
10.2023 - Current
- Operated point of sales and parts lookup computer systems.
- Received, examined and reshelved returned parts.
- Ordered or purchased supplies to maintain optimum inventory.
- Processed customer orders for automotive parts, supplies and tools.
- Answered incoming phone calls from customers seeking assistance or information about products or services offered.
- Worked closely with vendors to ensure timely delivery of high-quality products at competitive prices.
- Answered inquiries, resolved problems and finalized parts sales at counter and by telephone.
- Communicated effectively with clientele to maintain customer satisfaction and loyalty.
- Provided excellent customer service by greeting customers upon arrival; offering assistance when needed; providing product knowledge when requested; addressing customer complaints in a professional manner.
- Completed day-to-day duties accurately and efficiently.
Parts Counter /Service Advisor
Rwc Group
San Fernando, CA
02.2019 - 09.2023
- Greeted customers and provided excellent customer service.
- Arranged and directed delivery and installation of products and equipment.
- Received and stocked incoming merchandise, arranging items in correct locations.
- Processed orders and invoices accurately and efficiently.
- Answered phone calls and emails from customers inquiring about parts availability.
- Communicated effectively with management on any issues or special requests from customers.
- Filled out paperwork for warranty returns and exchanges when necessary.
- Received incoming shipments, checked contents against order forms, sorted items according to type, size or other criteria.
- Assisted customers with locating the correct part for their needs.
- Ordered or purchased supplies to maintain optimum inventory.
- Maintained an accurate inventory of parts in stock, including ordering new items as needed.
- Generated sales by prospecting leads, cold calling and negotiating advantageous deals.
- Assist service department with part for RO
Assistant Store Manager
Oreilly Auto Pats
Pacoima, CA
03.2013 - 01.2019
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Completed day-to-day duties accurately and efficiently.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Handled scheduling for store shifts to achieve adequate staffing.
- Supervised cashiers in processing credit, debit and cash payments to streamline sales.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
- Oversaw coaching and guidance of store employees to foster advancement in work operations.
- Prepared detailed reports summarizing sales activity, customer feedback, and other relevant information.
- Reviewed inventory and sales records to prepare reports for management and budget departments.
- Prepared staff work schedules and assigned team members to specific duties.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Created promotional campaigns to increase brand awareness and attract new customers.
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
- Checked monthly sales and performance reports to support operational planning and strategic decision-making.
Education
High School Diploma -
Eagle Rock High School
Los Angeles, CA06-2007
Skills
- Goal Setting
- Forklift Operation
- Reviewing Deliveries
- Inventory Auditing
- Returns Processing
- Vendor Relations
- Ordering Parts
- Invoice Processing
- Cycle Counting
- Order Fulfillment
- Catalog and Parts Familiarity
- CDK software
- Customer Service
- Account Updating
Languages
Spanish
Professional
Timeline
Parts Counter Person
Kahgo Truck Parts
10.2023 - Current
Parts Counter /Service Advisor
Rwc Group
02.2019 - 09.2023
Assistant Store Manager
Oreilly Auto Pats
03.2013 - 01.2019
High School Diploma -
Eagle Rock High School
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