Christopher Colacrai
Newark,DE
Summary
Energetic and enthusiastic deli and bagel professional with superior eye for detail and quality. Adept at working as an individual or as part of a team. Strong background of working quickly and efficiently during high volume breakfast and lunch rushes.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Server Trainer
Texas Roadhouse
10.2020 - 04.2024
- Trained new team members on restaurant procedures, menu items, and performance strategies.
- Mentored new hires through the training process, ensuring they became productive team members quickly and efficiently.
- Addressed customer concerns promptly and professionally, resolving issues and preventing negative reviews or feedback.
- Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.
- Maintained cleanliness standards throughout dining areas, contributing to a positive dining experience for guests.
- Monitored new server performance and offered continuous support throughout training period.
- Developed strong relationships with regular customers, encouraging repeat business and loyalty to the establishment.
- Enhanced customer satisfaction by providing efficient and friendly service during peak hours.
- Ensured accurate order taking and input into POS systems, reducing errors in food preparation and billing processes.
- Actively participated in team meetings to discuss strategies for increasing efficiency and improving customer experiences.
- Coached servers on proper food handling techniques to maintain compliance with health department regulations and uphold food safety standards.
Cook
Cracker Barrell
05.2020 - 10.2020
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
Cook
Riviera Pizzeria
10.2018 - 04.2020
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
Shift Manager
Heartland Bagels
01.2016 - 10.2018
- In charge of ordering and maintaining all supplies, unprepared foods, drinks and baking materials needed for day to day operations
- Managed all staff on 1st shift
- Trained and Supervised staff on proper usage and maintenance of kitchen equipment, including deli slicer, flat top grill and bagel making equipment
- Prepared bagels, specialty cream cheeses and salads needed for breakfast and lunch crowds
- Prepared sandwiches and omelettes during highest volume hours.
Apprentice Technician
S & S Pest Solutions, LLC
03.2014 - 12.2015
- Assisted in bedbug and general pest control services
- Serviced accounts using IPM methods
- Sales of pest control services for commercial and residential clients
- Played intricate part of building revenue before sale of company.
Laborer
Aki Cabinets INC
05.2005 - 07.2008
- Assisted in manufacturing and installation of custom kitchen and bathroom cabinets
- General contracting work such as drywall installation and repairs.
Overnight Manager
J & S Bagels
02.1999 - 04.2005
- Prepared bagels for wholesale orders
- Baked bagels, pastries and muffins for next shift
- Prepared specialty cream cheeses for morning rush
- Prepared and cooked meats such as whole roast beefs and turkey breasts needed for sandwich preparations
- Assisted customers during overnight hours
- Managed staff during overnight shift.
Education
Skills
- Effective Time Management
- Safe Food Handling
- Menu Memorization
- Order Accuracy
- High-volume dining
- Upselling strategies
- Team Member Training
- Safe handling procedures
- POS System proficiency
- Cash Handling
- Server etiquette
- Tableside Service
- Food Safety Compliance
- Employee Mentoring
Certification
ABC certified
Timeline
Server Trainer
Texas Roadhouse
10.2020 - 04.2024
Cook
Cracker Barrell
05.2020 - 10.2020
Cook
Riviera Pizzeria
10.2018 - 04.2020
Shift Manager
Heartland Bagels
01.2016 - 10.2018
Apprentice Technician
S & S Pest Solutions, LLC
03.2014 - 12.2015
Laborer
Aki Cabinets INC
05.2005 - 07.2008
Overnight Manager
J & S Bagels
02.1999 - 04.2005
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