Christopher Colas
Tampa,United States
Summary
Versatile team member offering over 2 years of experience handling tasks smoothly and efficiently. Adapts well to changing processes, programs and team requirements. Eager to contribute to growing company.
Overview
9
9
years of professional experience
Work History
Online Grocery Associate
Walmart
09.2023 - 02.2024
- Greeted customers promptly
- Tracked substitutions and informed customers of changes
- Totaled bills and calculated taxes
- Reviews orders prior to pick up for accuracy and purchase-by dates
- Described products and services in detail
- Monitored areas for security issues and safety hazards
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route
- Created attractive displays to promote items
- Helped customers locate products and checked store system for merchandise via walmart mobile software
- Processed customer returns
- Collected and stored coupons
- Worked productively with customers to meet order requirements and service expectations
- Determined customer needs by asking relevant questions and listening actively to the responses
- Actively pursued personal learning and development opportunities
- Cultivated a customer-focused shopping environment by greeting and responding to all customers in a friendly manner.
Customer Service Representative
Alorica
01.2016 - 07.2018
- Recipient of multiple positive reviews acknowledging dedication to excellent customer service
- Directed calls to appropriate individuals and departments
- Routinely answered customer questions regarding merchandise and pricing
- Investigated and resolved customer inquiries and complaints in a timely and empathetic manner
- Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot
- Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently
- Asked open-ended questions to assess customer needs
- Improved system efficiency by diagnosing and resolving technical issues promptly.
Cashier Sales Associate Stock
Winn-Dixie
01.2015 - 01.2016
- Prepared merchandise for sales floor
- Directed individuals to merchandise locations
- Accepted and processed returns
- Monitored entrances, exits and fitting rooms for signs of theft
- Reported incidents to management
- Kept work areas clean and neat at all times
- Prioritized and accomplished wide range of tasks each shift
- Stocked and replenished merchandise according to store merchandising layouts
- Operated a cash register for cash, check and credit card transactions with 100% accuracy
- Cleaned and organized the store, including the checkout desk and displays
- Identified potential shoplifters and alerted management
- Handled all customer relations issues in a gracious manner and in accordance with company policies
- Welcomed customers into the store and helped them locate items
- Verified that all customers received receipts for their purchases
- Resolved all customer complaints in a professional manner while prioritizing customer satisfaction
- Fostered a positive work environment by consistently treating all employees and customers with respect and consideration
- Cultivated a customer-focused shopping environment by greeting and responding to all customers in a friendly manner.
Education
Associate of Arts Information Technology -
Hillsborough Community College
Tampa, FL05.2024
High School Diploma -
Immokalee High School
Immokalee, FL01.2016
Skills
- Creative problem solver
- Quick learner
- Exceptional communication skills
- Self-motivated
- Strong verbal communication
- Extremely organized
- Team leadership
- Communication skills
- Addressing customer concerns
- Customer satisfaction
- Excellent customer service
- Customer service
- Database
- Listening
- Merchandising
- Neat
- Negotiator
- Pricing
- Speech
- Store merchandising
- Strategic
- Taxes
- Phone
- Verbal communication
Timeline
Online Grocery Associate
Walmart
09.2023 - 02.2024
Customer Service Representative
Alorica
01.2016 - 07.2018
Cashier Sales Associate Stock
Winn-Dixie
01.2015 - 01.2016
Associate of Arts Information Technology -
Hillsborough Community College
High School Diploma -
Immokalee High School
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