Summary
Overview
Work History
Education
Skills
Awards
References
Reading, Writing, Music, Sports, Technology
Timeline
Generic

Christopher Colbert

Bowie,MD

Summary

Hardworking and detail-oriented professional with excellent communication, interpersonal, and creative thinking skills. Aiming to leverage my abilities to successfully fill the vacancy within your company. I can be relied upon to be an asset and help your organization achieve its goals.

Overview

17
17
years of professional experience

Work History

Baker

Safeway
08.2023 - Current
  • Produced consistently high-quality baked goods for customers.
  • Operated and maintained bakery equipment, including ovens and mixers.
  • Complied with health and safety codes to protect staff and customers.
  • Collaborated with team members to complete tasks and maintain smooth running of bakery.
  • Packaged and labeled baked goods with accurate descriptions and ingredients.
  • Baked consistent quality items by accurately mixing, dividing, shaping, and proofing.
  • Prepared all pastry items in accordance with standards of quality, quantity control, taste, and presentation.

FACILITIES ASSISTANT

THE HENRY M. JACKSON FOUNDATION
03.2016 - 07.2022
  • Assisted in accurately setting goals, benchmarks, and time-sensitive deadlines for department
  • Professionally corresponded with incoming callers at the Front Desk, making necessary transfers, using Shortel phone system
  • Promptly checked in guests at Front Desk using iVisitor software system
  • Administered a seamless Quadient mailing machine, for home office and international parcel tracking and distribution, including postage mail
  • Captured pristine video recordings of CEO's Executive Town Hall meetings using Zoom software and state-of-the-art Blackmagic style AV equipment
  • Utilized AlphaCard software and Fargo HDP600 for the creation of onsite and offsite identification badges
  • Efficiently monitored and continuously maintained the Xerox printing machine supplies for 5 home office building floors
  • Facilitated the creation of maintenance tickets with the use of Angus Anywhere software
  • Handled sensitive information with absolute care to avoid compromising the organization or any associated partners
  • Assisted with space planning and layout, updating floor configuration and employee office moves
  • Proposed and maintained emergency response plans for evacuation and environmental health and safety.

HELP DESK/CUSTOMER SERVICE AGENT

Westat
01.2015 - 03.2016
  • Worked alongside others on Westat's annual National Assessment of Educational Progress Project, where I assisted staff members remotely with various tasks directly associated with NAEP
  • Facilitated fostering relationships with School and Assessment Coordinators, Principals, Field Staff Agents in streamlining the roster submission process to completion
  • Guided the aforementioned key parties in logging onto and navigating the NAEP website, reset password functionality, submit their deadline sensitive Student Roster via Microsoft Excel, responding promptly to phone and email inquiries, coordinating the submission process with everyone involved, as well as troubleshooting both Brother printers and Microsoft Surface Pro 3 tablets
  • I utilized a Mozilla based program called Zen Desk to track phone conversations, respond to requestors and monitor project submission progress in the form of tickets
  • Handled between 50-100 inbound and outbound calls a day, assisting public/private school professionals submit detailed data for testing purposes
  • I acted as Help Desk Manager for Westat's Trends in International Mathematics and Science Study Project, assisting schools in fulfilling their Class and Student Listing submission requirements
  • I utilized Microsoft Excel and an online based programs called Crosswalk, Issue View, and various Help Desk logs to track phone conversations and submission progress.

CUSTOMER SERVICE REPRESENTATIVE AND SALES AGENT

RESORT VACATIONS INTERNATIONAL
07.2013 - 11.2014
  • Utilized automated systems to log and retrieve call information
  • Made 150-200 daily calls to prospective clients
  • Used various search engines to research vacation properties and destinations to further assist clients
  • Inputted customer information in our company database and help clients finalize reservations
  • Followed up with clients consistently through email
  • Delivered excellent personalized customer service relating to questions and promptly resolved basic and advanced level issues regarding customer accounts.

FRONT DESK AGENT/OVERNIGHT AUDITOR

SOLE' ON THE OCEAN
03.2010 - 01.2013
  • Provided each guest and patron with outstanding guest service
  • Efficiently handled guest check-ins, and dispatched housekeeping and maintenance requests
  • Managed incoming calls from prospective guests, clients, and unit owners
  • Booked exotic guest tours and dinner reservations
  • Assisted in-house guests with luggage and personal belongings
  • Provided detailed guest tours of the hotel rooms and grounds
  • Utilized extensive knowledge of rates, spa packages, and special promotions to drive sales
  • Handled cash, credit and debit card transactions accurately
  • Audited daily cash drawers and prepared end-of-day reports.

FRONT DESK CONCIERGE

INTERSOLUTIONS, INC
07.2009 - 12.2009
  • Monitored companies Emergency Response System
  • Responded to emergency situations in a timely and efficient manner
  • Monitored and controlled access to the condominium community
  • Greeted and directed residents, guests, and invitees as needed
  • Monitored Electronic Security Control Systems to ensure the safety of all residents
  • Received and submitted resident checks and monthly rent payments
  • Resolved resident and guest issues with creative solutions, escalating major concerns to management.

CUSTOMER SERVICES AGENT

WEST AT HOME
03.2007 - 12.2009
  • Performed as part of a unified team to expedite sales calls and provided excellent customer service
  • Provided product assistance and resolved billing inquiries and complaints using an automatic dialer.

LEAD SERVICE ATTENDANT/ DINING, CAR ATTENDANT

AMTRAK
06.2008 - 03.2009
  • Greeted and served delicious food items to passengers while traveling
  • Maintaining product inventory and accounting for lounge, club, and dining-car revenues
  • Supervised 8 onboard dining car crew members
  • Prepared beds, replenished room supplies, and carried baggage for train patrons
  • Delivered food items and newspapers to train patrons
  • Maintained the safety and well-being of Amtrak passengers through constant feedback and correspondence.

Education

Business Administration -

Prince George's Community College

Skills

  • MS Office: Word, Excel, and Powerpoint Type: 70 WPM
  • Google Chrome, Mozilla, Outlook, Teams, Oracle, and Zoom
  • Very Detail-Oriented and Organized
  • Admin Duties and Office Operations
  • Purchase Orders
  • IT and AV Support (Meetings)

Awards

HJF Performance Excellence Award 2019

References

David Arthur, Senior Graphic Designer/AV Technician, The Henry M. Jackson Foundation, (301) 788-3823, darthur@hjf.org Miguel Pena, President/CEO of The South Florida Concierges Association and Residential Concierge for KW Property Management and Consulting, Miami Beach, FL, (888) 528-1555, mpena@sfcaonline.com

Reading, Writing, Music, Sports, Technology

I enjoy reading books in the Sci-Fi, Mystery, and Autobiographical spaces.  I like to journal and write creatively in my spare time as well. I listen to all genres of good music. I'm an avid football, basketball and soccer fan, playing on various teams in the past.  I also like to stay up to date on the technology of today.

Timeline

Baker

Safeway
08.2023 - Current

FACILITIES ASSISTANT

THE HENRY M. JACKSON FOUNDATION
03.2016 - 07.2022

HELP DESK/CUSTOMER SERVICE AGENT

Westat
01.2015 - 03.2016

CUSTOMER SERVICE REPRESENTATIVE AND SALES AGENT

RESORT VACATIONS INTERNATIONAL
07.2013 - 11.2014

FRONT DESK AGENT/OVERNIGHT AUDITOR

SOLE' ON THE OCEAN
03.2010 - 01.2013

FRONT DESK CONCIERGE

INTERSOLUTIONS, INC
07.2009 - 12.2009

LEAD SERVICE ATTENDANT/ DINING, CAR ATTENDANT

AMTRAK
06.2008 - 03.2009

CUSTOMER SERVICES AGENT

WEST AT HOME
03.2007 - 12.2009

Business Administration -

Prince George's Community College

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