Caitlyn Bragg
Waterville
Summary
An enthusiastic individual, willing to take on any task to help organization's mission succeed. Pleasant, hardworking, and reliable with great interpersonal skills. Experienced and organized in handling materials, counting stock and distributing items. Learns quickly, manages time well and stays calm under pressure.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Store Manager
Christys Country Store
11.2022 - 06.2024
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Developed a successful employee retention plan, reducing staff turnover rates significantly.
- Approved regular payroll submissions for employees.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
Cashier
Big Apple
11.2020 - 11.2022
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Evaluated inventory and delivery needs and optimized strategies to meet customer demands
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies
- Maintained strong vendor connections by arranging pricing and delivery structures and managing specific shipment or paperwork concerns
- Placed orders for new supplies based on established needs and special circumstances
- Verified contents of inventory loads against Bills of Lading
Floor Associate
Regal Entertainment
11.2016 - 11.2020
- Greeted customers with smile and provided friendly, knowledgeable service.
- Provided customer service by selling tickets and merchandise using POS system, answered questions and distributed loyalty benefits.
- Built relationships with customers to increase likelihood of repeat business and alerted customers to upcoming sales events and promotions.
- Trained, mentored and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Oversaw weekly and seasonal merchandising and signage changes to promote specific products.
- Educated employees on all job tasks, including register use, merchandising and customer service.
- Verified contents of inventory loads against Bills of Lading
Customer Service Associate
Play Factory
09.2019 - 03.2020
- Opened and closed establishment 5 days per week. Counted register upon opening, Counted out cash drawer and balanced totals.
- Created daily financial reports and documentation for review by store management staff.
- Performed excellent service to guests, offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Swept, mopped, and vacuumed floors in building before closing.
- Processed cash, credit, debit and check payments. Processed refunds and exchanges when needed.
Housekeeper
Saddleback Ski Resort
12.2014 - 05.2015
- Cleaned up to 7 condominiums daily.
- Changed bed linens and collected soiled linens for cleaning.
- Accepted accountability for all assigned building keys, master keys and access cards.
- Engaged with guests in positive and professional manner to promote satisfaction.
Agency Administrative Intern
Western Maine Community Action
09.2014 - 12.2014
- Performed general office duties, including answering multi-line phones, routing telephone calls or messages to appropriate staff.
- Performed various administrative functions, including filing paperwork, sorting and delivering mail.
- Screened all visitors and directed them to correct employee or office
- Handing of all scheduling requests for LIHEAP.
- Perform tracking and reporting of TEFAP usage data.
- Greeted customers, provided appropriate referrals for other agency services, as well as external resources.
Pool Attendant
Best Western Plus
04.2013 - 07.2013
- Earned management trust by serving as key holder, Completing store opening and closing procedures.
- Opened and closed store 4 days per week. Counted register upon opening, Counted out cash drawers and balanced totals. storing and filing all daily paperwork.
- Politely assisted customers in person and via telephone.
- Set up and explained new membership contracts.
- Ensured public spaces were clean, comfortable and inviting.
- Completed store opening and closing procedures.
Cashier
Dollar Tree
12.2011 - 05.2012
- Operated cash register for cash, check and credit card transactions. Processed refunds and exchanges.
- Routinely answered customer questions regarding merchandise pricing . Investigated, resolved customer inquiries and complaints in timely empathetic manner.
- Restocked, arranged and organized merchandise in front lanes to drive product sales. Helped drive sales goals achieve monthly quotas.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance. Met and exceeded upsell goals by highlighting target merchandise with strategic promotional approaches.
Housekeeper
Super 8 Motel
08.2011 - 10.2011
- Cleaned and stocked 10 rooms per day by replacing used towels and linens, vacuuming floors, making beds and restocking bathroom items.
- Verified that all storage areas and carts were well supplied and organized.
- Ensured tasks were performed efficiently and above the standard when possible.
Education
High School Diploma -
Cony High School
Augusta, ME06.2010
Skills
- Inventory counts
- Vendor relationship management
- Merchandising
- Audit processes
- Time management skills
- Customer Service
- Employee Training
- Fast learner
- Staff Management
- Work Planning and Prioritization
- Policies and Procedures
Certification
CCAR Recovery Coach Certificate- 11/2019
Kennebec Behavioral Health- Skowhegan, ME
Timeline
Store Manager
Christys Country Store
11.2022 - 06.2024
Cashier
Big Apple
11.2020 - 11.2022
Customer Service Associate
Play Factory
09.2019 - 03.2020
Floor Associate
Regal Entertainment
11.2016 - 11.2020
Housekeeper
Saddleback Ski Resort
12.2014 - 05.2015
Agency Administrative Intern
Western Maine Community Action
09.2014 - 12.2014
Pool Attendant
Best Western Plus
04.2013 - 07.2013
Cashier
Dollar Tree
12.2011 - 05.2012
Housekeeper
Super 8 Motel
08.2011 - 10.2011
High School Diploma -
Cony High School
Similar Profiles
Craig BatemanCraig Bateman
Jaintor/cleaning Tech at Christys Cleaning ServicesJaintor/cleaning Tech at Christys Cleaning Services
Jamaree WrightJamaree Wright
Grill Cook at Cracker Barrel Old Country StoreGrill Cook at Cracker Barrel Old Country Store
Brian CastanedaBrian Castaneda
Grill Cook at Cracker Barrell Old Country StoreGrill Cook at Cracker Barrell Old Country Store
Blair DeTrayBlair DeTray
Life Enrichment Assistant at TrilogyLife Enrichment Assistant at Trilogy
Ryan RancourtRyan Rancourt
Salesforce Consultant at CGISalesforce Consultant at CGI