Christopher Cole
Albany,GA
Summary
Outgoing Wireless Sales Associate offering 4 years of expertise in fast-paced retail environments. Skillful in promoting sales and answering questions regarding calling plans and technology. Committed to maintaining customer satisfaction and achieving sales goals. Solid team player with positive attitude and in-depth knowledge of communications industry. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Senior Mobile Expert position. Ready to help team achieve company goals.
Overview
16
16
years of professional experience
Work History
Retail Store Manager
T-Mobile
08.2023 - Current
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Optimized store displays and appearance via strategic merchandising.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Managed store organization, maintenance, and purchasing functions.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
- Submitted orders for new inventory.
- Trained team members in successful strategies to meet operational and sales targets.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Mentored team members to enhance professional development and accountability in workplace.
- Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback, and rewarding superior performance.
- Assisted with hiring, training and mentoring new staff members.
- Completed point of sale opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Rotated merchandise and displays to feature new products and promotions.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Supervised guests at front counter, answering questions regarding products.
- Developed and implemented successful staff incentive programs to motivate employees.
- Trained new employees on proper protocols and customer service standards.
- Trained and guided team members to maintain high productivity and performance metrics.
- Reported issues to higher management with great detail.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
Mobile Expert
Sprint To T-Mobile
09.2019 - Current
- Maintained sound knowledge of company product suites.
- Performed in-store product demonstrations at assigned events.
- Monitored wireless sales space to establish familiarity with various carriers.
- Kept customers and other employees up-to-date on latest devices and technology by performing frequent product demonstrations.
- Upsold customers by recommending accessories and promotions to increase revenue.
- Accepted and processed payments and purchases for new equipment using POS system.
- Tracked and recorded department inventory of products.
- Operated product tools, equipment, and point of sale terminals.
- Activated both contract and pre-paid wireless phones for 100 customers per month by inserting new SIM cards and batteries, restoring content and establishing new payment accounts.
- Assisted families customers per 20 minutes in determining cellular phone needs by asking open-ended questions, clarifying advantages and disadvantages of each product and explaining products by ratings.
- Replenished, faced and organized merchandise on shelving.
- Guided customers to quickly locate merchandise in showroom.
- Increased monthly sales 100% by recommending seasonal buy one get one sales, rebates and limited time offers.
- Oversaw signage, pricing and shelf labeling to promote neat, professional presentation.
- Monitored entrances and exits to promote store safety and minimize product loss.
- Greeted customers, helped locate merchandise and suggested suitable options.
- Answered customer questions about products and services, helped locate merchandise and promoted key items.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
- Balanced and organized cash register by handling cash, counting change and storing coupons.
- Informed customers of current store promotions to encourage additional sales purchases.
- Displayed merchandise by arranging in appealing ways to boost sales.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Developed strong rapport with customers and created positive impression of business.
- Managed efficient cash register operations.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
- Approached each problem with fresh mind and analytical strategies to quickly resolve concerns.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Tracked down hard-to-find merchandise at diverse locations.
- Trained team members in successful strategies to meet operational and sales targets.
- Maintained clean, adequately stocked and organized store by streamlining daily operations and introducing new procedures.
- Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
- Examined incoming inventory, merchandised shelves and prevented shrinkage.
- Educated staff on strategies for handling difficult customers and challenging situations.
- Researched issues to obtain appropriate answers to customer inquiries.
- Set and updated weekly work schedules to meet coverage demands by considering factors like expected customer levels, planned promotions and individual employee strengths.
- Decreased inventory shrinkage, drive-off and daily cash discrepancies by closely monitoring daily operations.
- Rolled out and coordinated keywords, strategic plans, realizing sales revenue increase 100% within 30days.
- Developed growth strategies for network of multiple stores.
- Led and developed management team of 8.
Front Desk Rep/ Fitness Coordinator
YMCA
05.2015 - 07.2019
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Answered multi-line phone system and greeted callers enthusiastically.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Transcribed phone messages and relayed to appropriate personnel.
- Kept accounts in balance and ran daily reports to verify totals.
- Collected room deposits, fees and payments.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Maintained transaction security by verifying payment cards against identification.
- Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Contacted housekeeping staff and maintenance department immediately to resolve guest room issues.
- Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Planned coverage needs and organized services to support incoming special events.
- Prepared weekly employee work schedules for team members.
- Delivered above-and-beyond service to guests by making outside venue reservations and setting up tours.
- Taught over [6] fitness classes per day to improve flexibility, strength and cardiovascular conditioning.
- Instructed clients on proper operation of fitness equipment such as cardio and free-weight equipment.
- Supervised fitness center operations, hired instructors, maintained equipment and managed budgets.
- Supervised fitness instructors, recreation workers, health educators and nutritionists.
- Provided individual support and counseling in fitness, wellness, and nutrition to over [10] clients per week.
- Responded promptly to customer issues and resolved problems through effective communication and decision making skills.
- Trained newly hired employees, offering insight into job duties and providing positive feedback on work.
- Demonstrated strong knowledge of all fitness equipment and explained to customers how to properly use each machine.
- Set clear sales goals for each employee, tracking progress and milestones and offering support and assistance.
- Implemented effective social media strategies facilitate new business and promote patronage in existing customers.
- Managed fitness centers, recreation facilities and aquatic programs with emphasis on safety.
- Helped clients set and achieve health and wellness goals.
- Met or exceeded monthly revenue and training goals.
- Performed screenings every week for markers such as blood pressure, weight and BMI.
- Conducted group wellness presentations for classes up to 16 participants.
- Conducted needs assessments or surveys to determine interest in or satisfaction with wellness and fitness programs, events or services.
- Prepared and implemented budgets and strategic, operational, purchasing or maintenance plans.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Used internal software to process reservations, check-ins and check-outs.
Pro service
Lowes
09.2013 - 05.2014
- Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints
- Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers
- Answer customers' questions about products, prices, availability, or credit terms
- Quote prices, credit terms, or other bid specifications
- Move freight, stock, or other materials to and from storage or production areas, loading docks, delivery vehicles, ships, or containers, by hand or using trucks, tractors, or other equipment.
Computer Specialist
Staples
06.2013 - 08.2013
- Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications
- Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support
- Refer major hardware or software problems or defective products to vendors or technicians for service.
Sales Associate
Video Wharehouse
06.2013 - 08.2013
- Greet customers and ascertain what each customer wants or needs
- Answer questions regarding the store and its merchandise
- Prepare merchandise for purchase or rental
- Clean shelves, counters, and tables
- Open and close cash registers, performing tasks such as counting money, separating charge slips, coupons, and vouchers, balancing cash drawers, and making deposits
- Rent merchandise to customers.
Rec Aide
MWR
06.2008 - 08.2012
- Issues/receives equipment to authorize patrons; check IDs and monitors of fitness equipment
- Instructs patrons on proper and safe usage of equipment
- Assist with fitness class setup
- Walks facility to ensure cleanliness and safety
- Maintains and inspects equipment for damage or missing parts
- Conducts inventory and checks for availability of supplies
- Communicate with staff and patrons in a professional and efficient manner.
AC Coordinator
RED LOBSTER
01.2008 - 05.2008
- Prepared the food and made sure everything was in order correctly.
Sales Associate
Manalive
08.2007 - 12.2007
- Greet customers and ascertain what each customer wants or needs
- Recommend, select, and help locate or obtain merchandise based on customer needs and desires
- Answer questions regarding the store and its merchandise
- Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices
- Help customers try on or fit merchandise.
Education
Associate of Applied Science - Business Management
Albany Technical College
Albany, GA12.2024
Associate of Arts - Retail Marketing Management
Albany Technical College
Albany, GA05.2024
Associate of Science - Information Technology
Albany Technical College
Albany, GA12.2023
Associate of Applied Science - Electronics Engineer
Cameron University
Lawton, OK05.2014
Skills
Awarded Southeast on fire 2019 (Sprint)
Apple Advocate 2020 (Sprint)
Samsung Elite 2020 (Sprint)
Senior Retail Consultant 2020 (Sprint)
Top 10% Activations in southeast georgia district 2020 (Sprint)
Awarded Tech Up (T-mobile) 2022
Awarded BTS T-Mobile Expert 324% 2022
ME Development Program (T-mobile) 2022
Customer Service Experience Survey Medallion Winner (2023)
Trained x2 Stores T-Mobile Southeast (2023)
Timeline
Retail Store Manager
T-Mobile
08.2023 - Current
Mobile Expert
Sprint To T-Mobile
09.2019 - Current
Front Desk Rep/ Fitness Coordinator
YMCA
05.2015 - 07.2019
Pro service
Lowes
09.2013 - 05.2014
Computer Specialist
Staples
06.2013 - 08.2013
Sales Associate
Video Wharehouse
06.2013 - 08.2013
Rec Aide
MWR
06.2008 - 08.2012
AC Coordinator
RED LOBSTER
01.2008 - 05.2008
Sales Associate
Manalive
08.2007 - 12.2007
Associate of Applied Science - Business Management
Albany Technical College
Associate of Arts - Retail Marketing Management
Albany Technical College
Associate of Science - Information Technology
Albany Technical College
Associate of Applied Science - Electronics Engineer
Cameron University
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