Christopher Cole
Dallas TX,TX
Summary
Results-driven and strategic executive with a proven track record of success in operations management. Seeking a challenging role in leadership or individual contributor role, where I can utilize my leadership skills, operational expertise, and business acumen to drive efficiency, profitability, and sustainable growth for the organization. Committed to delivering exceptional operational performance, optimizing processes, and fostering a culture of continuous improvement. I excel in building high-performing teams and collaborating with cross-functional stakeholders to achieve operational excellence and exceed organizational goals.
Overview
6
6
years of professional experience
Work History
Head of Talent Acquisition and Diversity and Inclusion
Larson Virtual Manager
Remote
08.2021 - Current
- Hiring a team of Remote Assistant Specialists across multiple locations
- Developed and implemented recruitment strategies, conducted interviews and assessments, collaborated with hiring managers, managed end-to-end recruitment process, built and maintained candidate pipeline.
- Assisted in employee recruitment, hiring and interview processes.
- Reported on workplace health and safety compliance to superiors.
- Developed and implemented robust recruitment strategies to attract top talent.
- Liaised between management and employees by relaying work information, adjustments and grievances.
- Maintained relationships with external recruiting agencies and universities for sourcing purposes.
- Launched wellness plans to reduce stress, boost morale and increase productivity.
- Coached managers on best practices for interviewing candidates and providing feedback.
- Leveraged social media platforms such as LinkedIn, Twitter, and Facebook to reach out to passive candidates.
- Provided guidance on compensation packages that are competitive in the industry.
- Created an efficient candidate tracking system using applicant tracking software.
- Scheduled meetings with employees to address concerns and grievances.
- Researched industry trends to inform compensation and performance strategies.
Southern Region Operations Manager
Iberia Bank
Remote
12.2020 - 08.2021
- Controlled turnaround time and performance measures, managed loan process, built relationships, led talks to evaluate pipeline, executed streamlined processes.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Entered time and attendance logs in preparation for payroll.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Analyzed customer feedback data to develop action plans for improving services offered.
- Recruited and trained new employees to meet job requirements.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.
- Ensured compliance with all applicable laws, regulations, industry standards.
Reverse Mortgage Operations Manager
American Advisors
Remote
08.2019 - 12.2020
- Led a team of loan employees, managed pipeline, handled customer and business concerns, implemented process improvements, collaborated with sales and marketing teams, implemented quality control measures.
- Monitored progress by establishing plans, budgets and measuring results.
- Implemented policies and standard operating procedures and managed quality, customer service and logistics.
- Created corrective actions based on adverse KPI trends.
- Analyzed data from daily reports to identify trends in production performance metrics.
- Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
- Hired and onboarded team members to meet immediate and expected demand.
- Resolved challenges associated with company websites, vendors, and telecoms.
Director of Cloud Sales
Loan Beam
Addison, TX
08.2017 - 07.2019
- Oversaw and executed sales strategy for cloud services, managed sales team, built relationships with clients and partners, identified new business opportunities, monitored market trends.
- Built strong referral network to generate new business opportunities.
- Directed the organization's daily operations, ensuring compliance with applicable laws and regulations.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Conducted regular meetings with department heads to review progress on strategic initiatives.
- Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
- Coordinated activities with other departments to expedite work and improve interdepartmental performance.
- Partnered with staff to create professional development plans to support personal and business growth.
- Gathered feedback from existing customers on their experience with cloud services.
- Initiated and monitored strategies for retaining and servicing accounts to maintain consistent revenue streams.
- Generated forecasts outlining expected revenue from future sales of cloud services.
- Cross-sold additional products and services to purchasing customers.
- Identified opportunities to improve existing processes related to CRM activities such as marketing campaigns, lead generation.
Education
Bachelor of Science - Business Management
National American University
Skills
- Strategic Planning
- Certified Mortgage Underwriter
- Performance Development Management
- Team Leadership
- Issue Management & Resolution
- Quality Management
- Cross-Functional Team Collaboration
- Cost Management
- High-net worth lending Relationship manager
- Mortgage Lending Manager
- Relationship Building
- Risk Management
- Insurance Adjuster
- Call center management
- Claims Assessment and Evaluation
- Performance Monitoring
- Sales Closing
- B2B and B2C Sales
Timeline
Head of Talent Acquisition and Diversity and Inclusion
Larson Virtual Manager
08.2021 - Current
Southern Region Operations Manager
Iberia Bank
12.2020 - 08.2021
Reverse Mortgage Operations Manager
American Advisors
08.2019 - 12.2020
Director of Cloud Sales
Loan Beam
08.2017 - 07.2019
Bachelor of Science - Business Management
National American University
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