Christopher Cole

Supervised office staff and ensured that all workflows at the front desk are effective.

Provide suggestions for new workflows to the Practice Owner, and maintain the Practice Owner’s calendar.

Assist with billing functions, claims denials, and obtain surgical authorizations for all four doctors for surgical procedures.

Manage the Wound Care Center at St. Mary's Hospital.

Assist with practice owner legal cases.

Help with credentialing and enrolling providers into various health plans as an in-network provider.

Help with the coordination of the residence program at St. Mary's Hospital

Surgical Coordinator- managing the surgical schedule, coordinating pre-operative preparations, and ensuring smooth patient care, acting as a liaison between patients, surgeons, and the surgical facility.

Maintains an active involvement in issues of cost containment, and effectively utilizes nurses when assigning cases.
Demonstrates an active and positive role in evaluating staff performance.
Maintains an excellent rapport with patients and caregivers, and effectively promotes harmonious interpersonal relationships.
Assist in the provision of orientation and training for new staff members.
Manage and maintain the staffing schedule according to branch location guidelines.
Coordinate orientation and training scheduling.
Coordinate work schedules by allocating employees into shifts and positions.
Coordinate shift backfill activities in the event of caregiver tardiness or absences.

Expeditiously handle a large volume of calls, and perform work in a timely manner.

Attempts to collect full payment from the patient or guarantor in a professional and courteous manner (self-pay).

Establishes payment arrangements per guidelines. Document terms in the billing system.

Handles customer inquiries, disputes, and complaints in a professional and courteous manner. Escalates contentious complaints to a supervisor or higher management.

Obtains all insurance, demographic, and guarantor information, and updates the patient profile, as well as bills third-party payers as appropriate.

Conforms to all applicable HIPAA, billing compliance, and safety policies and guidelines.

• Ensure all insurance requirements are met before each patient visit.
  Claims follow-up, obtain referrals for office visits and surgical procedures, and provide insurance benefits for upcoming visits.
  Provider credentialing updates.
  Precertification of all required medical procedures (echo, nuclear stress). Verify patients' demographics, payment information, and authorization information, and the collection of past and present patient balances.