Christopher Coleman
Philadelphia,PA
Summary
Dedicated Industry professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
15
15
years of professional experience
Work History
Product Specialist
Peruzzi Mazda
08.2021 - Current
- Researched product's technical specifications and accurately communicated information.
- Continually expanded knowledge of Product or Service product line.
- Assisted with demonstrations for Product or Service to showcase functionality.
- Logged phone numbers and email addresses to contact customers for follow-ups.
Account Executive
Maui Jim
02.2017 - 09.2018
- Attain monthly and annual sales targets, building up distribution channels, establishing strategic business relations and providing strategic sales plans and their implementation
- Conducting analysis in order to manage performance levels of sales against market development and corporate objectives
- Develop sales strategies, tactics and techniques based on the feedback of accounts and market environment
- Anticipate and address account issues in a timely manner and worked daily to build strong relationships based on trust and respect
- Plan, market, and execute special events and trainings with accounts during peak season and promotional periods to drive sales and brand awareness.
- Built and strengthened relationships with new and existing accounts to drive revenue growth.
- Prospected new clientele through networking, cold calling, canvassing and referrals.
- Drove new business development through qualifying leads, building relationships and executing strategic sales.
- Strengthened customer relationships with proactive and collaborative approach to managing needs.
- Managed sales cycle from first contact to established customer sale and maintained solid customer base.
- Reviewed accounts monthly to monitor and track customer satisfaction and complaints.
- Contacted customers as issues arose to provide prompt resolutions.
- Identified client business needs by gaining understanding of goals, objectives and processes.
- Negotiated sales deals between customers and agency, resulting in mutually beneficial agreements and cultivated relationships.
- Communicated between internal and external stakeholders, clients and vendors.
- Recorded and maintained sales prospect and sales data within customer relationship management system.
- Stayed up-to-date on changing industry and product standards and trends related to accounts.
- Identified customer needs and achieved service levels that met and exceeded expectations.
- Created and executed account strategies to present services to key decision makers.
- Maximized revenue by servicing accounts and proposing new products and services to established customers.
- Presented key decision-makers with new and updated account strategies.
- Met and exceeded service level goals by identifying and achieving standards and expectations.
- Presented product concepts and offerings to clients based on established specifications and preferences.
- Used targeted questioning strategies to discover insight on prospect needs and requirements.
- Delivered services to clients to secure additional business and grow revenue streams.
- Collected information from clients before securing accounts, verifying payments and special needs.
- Prepared forecasts and mapped resources to most valuable opportunities.
- Identified sales growth opportunities by networking and building relationships with potential advertisers.
- Increased profitability and pipeline development by leveraging diverse marketing channels and sales strategies.
- Conducted informational trainings and briefings to clients on new features and updated products.
- Distributed marketing materials to existing and prospective clients and presented materials to client audiences.
- Delivered targeted multi-platform integrated sales presentations, facilitating customer base expansion and revenue generation.
- Executed successful budget, talent and sales campaign development.
- Upsold special packages while preparing quotes for potential clients.
- Marketed and sold solutions and services to stakeholders across multiple levels of organization.
- Stayed abreast of competitive landscape and emerging technologies to best position brand in global marketplace.
Service Merchandiser
Maui Jim
01.2012 - 02.2017
- Cultivate and develop relationships in 200+ retail accounts in VT, NH, MA, RI, CT, and ME
- Increase brand awareness while building relationships at both retail and regional level
- Hosting retail events in order to build sales and brand awareness
- Training, on retail as well as corporate settings to instilling brand/product knowledge and sales techniques
- Visit all accounts on a prescheduled quarterly rotation for one on one experience and brand building
- Manage allotted budget for within territory and best return on investment
- Preplanning and organization are necessities in order to visit all accounts while meeting and exceeding account expectations from Maui Jim
- Plan, market, and execute special events with accounts during peak season and promotional periods to drive sales
- Report on industry trends, developments and competitor analysis.
Store Manager
Solstice
01.2005 - 01.2012
- Met and exceeded hourly, daily, weekly, and monthly sales goals; Member of the Top Seller’s Club
- Created and enforced selling techniques to convert more sales while motivating and supervising a team of seven
- Analyzed the daily company, store, and associate KPI reports to ensure goals were met
- Coached sales team in district in time management, sales, and organization to company standards
- Worked closely with the merchandising team to effectively merchandise the store to fit the needs of our guests
- Demographic and set
- Compiled store reports and presented action plans to the District Manager on a monthly basis
- Assisted District Manager in recruiting and interviewing, hiring, and training staff within my area.
Education
Business Management, Philosophy
Manhattanville College
Purchase, NYSkills
- Issue and Resolution Tracking
- Analytical and Methodical
- Service Schedule Coordination
- Organizational Skills
- Microsoft Windows and Office
- Resolving Problems and Incidents
- Collaborative Team Player
- Training Junior Team Members
- Product Demonstrations and Presentations
- Operational Efficiency
- Information Updates
- File Management Software
- Product Demonstration
- Client Correspondence
- Friendly and Patient
Accomplishments
- Achieved Result by completing Task with accuracy and efficiency.
- Resolved product issue through consumer testing.
- Achieved Result by introducing Software for Type tasks.
- Achieved Result through effectively helping with Task.
Timeline
Product Specialist
Peruzzi Mazda
08.2021 - Current
Account Executive
Maui Jim
02.2017 - 09.2018
Service Merchandiser
Maui Jim
01.2012 - 02.2017
Store Manager
Solstice
01.2005 - 01.2012
Business Management, Philosophy
Manhattanville College
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