Christopher Collins
Lancaster
Summary
At Chewy, excelled in a high-volume call center, showcasing exceptional customer service and active listening, leading to increased customer satisfaction. Skilled in CRM software and adept at complaint resolution, my approach significantly reduced wait times, fostering repeat business. Demonstrated critical thinking and empathy, aligning with key employer-desired skills.
Overview
1
1
year of professional experience
Work History
CSR
Chewy
05.2024 - Current
- Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
- Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
Education
Lancaster High School
Lancaster, TXSkills
- Call center experience
- Customer focus
- Complaint handling
- CRM software
- Customer service
- Active listening
- Critical thinking
Timeline
CSR
Chewy
05.2024 - Current
Lancaster High School
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