Christopher Collins
North Las Vegas,NV
Summary
I am ready to excel in the role of Race & Sports Manager. I possess the education, training and experience necessary to supervise with integrity, pride and dedication. Moreover, I have the experience to lead in demanding conditions and have demonstrated ability to mentor others in working toward a mutual goal.
Overview
20
20
years of professional experience
Work History
Jr Sports Trader
Mandalay Bay
Las Vegas, NV
11.2023 - 07.2025
- Organized events for all pre-match sports activities.
- Posted results promptly to ensure timely updates.
- Provided customer service support for mobile application users.
- Monitored market liabilities to assess potential risks.
- Compiled and traded prices across various markets.
- Managed customer risk profiles to optimize financial strategies.
Race & Sportsbook Supervisor
The Cosmopolitan Las, Las Vegas Blvd
Las Vegas, NV
03.2023 - 11.2023
- Monitor and supervise Race and Sports Book staff for adherence to company policies, procedures, Title 31, minimum internal control standards, and applicable jurisdiction regulations and laws.
- Administer employee documentation and training as needed; notify manager of prevalent or escalated employee issues/concerns.
- Verifying cash drawers, complete reports, rate casino customer activity, and monitor race and sports book for suspicious activity.
- Close out clerks at the end of their shifts; and be sure that all money has been accounted for and turned into the cage.
- Prepare and stock all the daily race and sports sheets.
- Properly document and enter Title 31 transactions.
- Explain wagering rules, including betting lines and odds, and procedures to guests as needed.
- Ensure the protection of customer’s rewards and adherence to credit lines.
- Notify management of escalated or prevalent guest issues/concerns and any apparent suspicious activity
- Ensure compliance with currency transaction requirements, Title 31, and money laundering and Suspicious Activity Reporting for Casinos (SARC) requirements.
Sports Trader
Westgate Resorts
Las Vegas, NV
02.2023 - 03.2023
- Set up events for all pre-match sports.
- Post results
- Customer service for mobile app.
- Monitor market liabilities.
- Compile and trade prices on a variety of markets
- Manage customer risk profiles.
- Other job duties as assigned.
Sports Trader
Bally’s Interactive
06.2022 - 01.2023
- Set up events for all pre-match sports
- Post results
- Customer service for mobile app
- Monitor market liabilities
- Compile and trade prices on a variety of markets
- Manage customer risk profiles
- Other job duties as assigned.
Jr Sports Trader
Mandalay Bay Casino and Hotel
08.2021 - 06.2022
- Set up events for all pre-match sports
- Post results
- Customer service for mobile app
- Monitor market liabilities
- Compile and trade prices on a variety of markets
- Manage customer risk profiles
- Other job duties as assigned.
Sports Trader/Shift Supervisor
Mirage Casino and Hotel
Las Vegas, NV
08.2019 - 08.2021
- Monitor and supervise Race and Sports Book staff for adherence to company policies, procedures, Title 31, minimum internal control standards, and applicable jurisdiction regulations and laws
- Administer employee documentation and training as needed; notify manager of prevalent or escalated employee issues/concerns
- Verifying cash drawers, complete reports, rate casino customer activity, and monitor race and sports book for suspicious activity
- Close out clerks at the end of their shifts; and be sure that all money has been accounted for and turned into the cage
- Prepare and stock all the daily race and sports sheets
- Properly document and enter Title 31 transactions
- Explain wagering rules, including betting lines and odds, and procedures to guests as needed
- Ensure the protection of customer’s rewards and adherence to credit lines
- Notify management of escalated or prevalent guest issues/concerns and any apparent suspicious activity
- Ensure compliance with currency transaction requirements, Title 31, and money laundering and Suspicious Activity Reporting for Casinos (SARC) requirements.
Race and Sportsbook/Keno Supervisor
Excalibur Casino and Hotel
02.2018 - 08.2019
- Monitor and supervise Race and Sports Book staff for adherence to company policies, procedures, Title 31, minimum internal control standards, and applicable jurisdiction regulations and laws
- Administer employee documentation and training as needed; notify manager of prevalent or escalated employee issues/concerns
- Verifying cash drawers, complete reports, rate casino customer activity, and monitor race and sports book for suspicious activity
- Close out clerks at the end of their shifts and be sure that all money has been accounted for and turned into the cage
- Prepare and stock all the daily race and sports sheets
- Properly document and enter Title 31 transactions
- Lead by example by demonstrating and executing MGM SHOW standards with guests and employees
- Explain wagering rules, including betting lines and odds, and procedures to guests as needed
- Ensure the protection of customer’s rewards and adherence to credit lines
- Notify management of escalated or prevalent guest issues/concerns and any apparent suspicious activity
- Ensure compliance with currency transaction requirements, Title 31, and money laundering and Suspicious Activity Reporting for Casinos (SARC) requirements
- Ensure a safe work environment through compliance with safety guidelines; identifies potential safety hazards and reports, maintains a professional department, company, and community reputation
- Notify leadership team of escalated or prevalent guest issues/concerns and any apparent suspicious activity
- Other job-related duties as requested.
Poker Host/Supervisor
Excalibur Hotel & Casino
Las Vegas, NV
04.2010 - 02.2018
- Facilitate and operates daily poker tournaments
- Greet players and maintains the list for seating them into the Poker games
- Explains games and procedures and assists the guests with any necessary requests
- Resolve guest and employee complaints, escalate to Shift Manager if needed
- Responsible for maintaining table game signage
- Replace old signs and create new ones per the request of Poker Room personnel
- Supervise the delivery and measurement of guest service consistent with the company’s core service standards and brand attributes
- Practice teamwork, create a positive work environment, and greet fellow employees
- Secure company assets and Balance bank at end of shift
- Kept all games in compliance with casino and gaming standards.
- Other job-related duties as requested.
- Observed tables closely to spot errors and irregularities.
- Moderated floor disputes to protect business assets and resolve customer service issues.
Sportsbook Mutual Teller
Excalibur Hotel & Casino
Las Vegas, NV
12.2005 - 04.2010
- Accurately writes Race and Sports wagers
- Cash Race and Sports tickets
- Maintains accuracy while working with cash
- Explains betting lines and odds to customers and guests as necessary
- Ensures adherence to gaming regulations and compliance with Title 31
- Offered every customer exceptional service levels by remaining friendly and professional during every transaction.
- Performs all duties as deemed necessary for the success of the department
- Performs all other job-related duties as requested.
Skills
- Customer Service
- Computer Skills
- Calm Under Pressure
- Team Collaboration
- Schedule Management
- Relationship Building
- Microsoft Office
- IGT System
- Stadium System
- Staff Management
- Team Leadership
- Verbal and Written Communication
Timeline
Jr Sports Trader
Mandalay Bay
11.2023 - 07.2025
Race & Sportsbook Supervisor
The Cosmopolitan Las, Las Vegas Blvd
03.2023 - 11.2023
Sports Trader
Westgate Resorts
02.2023 - 03.2023
Sports Trader
Bally’s Interactive
06.2022 - 01.2023
Jr Sports Trader
Mandalay Bay Casino and Hotel
08.2021 - 06.2022
Sports Trader/Shift Supervisor
Mirage Casino and Hotel
08.2019 - 08.2021
Race and Sportsbook/Keno Supervisor
Excalibur Casino and Hotel
02.2018 - 08.2019
Poker Host/Supervisor
Excalibur Hotel & Casino
04.2010 - 02.2018
Sportsbook Mutual Teller
Excalibur Hotel & Casino
12.2005 - 04.2010
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