Summary
Overview
Work History
Education
Skills
Languages
Timeline
Christopher Conchin

Christopher Conchin

Corpus Christi

Summary

Accomplished Supervisor Special Agent with a proven track record at the Drug Enforcement Administration, enhancing team productivity by over 30% through strategic planning and effective communication. Expert in risk management and adept at fostering professional growth, I bring a blend of analytical thinking and interpersonal skills to achieve operational excellence.

Overview

28
28
years of professional experience

Work History

Supervisor Special Agent

Drug Enforcement Administration Administration
08.2006 - 01.2025
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
  • Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
  • Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
  • Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
  • Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
  • Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
  • Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
  • Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
  • Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
  • Identified operational inefficiencies and implemented corrective measures to increase effectiveness.
  • Reduced conflict incidents significantly, fostering cohesive team environment through effective conflict resolution strategies.
  • Enhanced team productivity by streamlining workflow processes and implementing efficient scheduling systems.
  • Boosted team morale and performance, organizing regular training sessions and motivational meetings.
  • Led successful project completions under tight deadlines, coordinating effectively across multiple teams.
  • Facilitated seamless communication between departments, ensuring that all teams were aligned with company goals.
  • Conducted thorough employee evaluations to identify areas for growth and development, leading to more skilled workforce.
  • Managed diverse team, promoting inclusive work environment that leveraged individual strengths.
  • Implemented rewards and recognition program that significantly increased employee engagement and satisfaction.
  • Developed comprehensive training program for new hires, significantly reducing learning curve and integrating them into team quickly.
  • Oversaw compliance with industry regulations and company policies, ensuring safe and legal operational environment.
  • Enhanced operational workflow, identifying and eliminating bottlenecks in daily procedures.
  • Evaluated staff performance and provided coaching to address inefficiencies.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
  • Collected, arranged, and input information into database system.
  • Educated staff on organizational mission and goals to help employees achieve success.
  • Conducted regular reviews of operations and identified areas for improvement.
  • Generated reports detailing findings and recommendations.
  • Gathered, organized and input information into digital database.
  • Frequently inspected production area to verify proper equipment operation.
  • Developed effective improvement plans in alignment with goals and specifications.
  • Helped meet changing demands by recommending improvements to business systems or procedures.
  • Devised and implemented processes and procedures to streamline operations.
  • Coordinated with other agencies during multi-jurisdictional investigations.
  • Trained junior agents in specialized skills, fostering professional growth and increased work quality.
  • Managed sensitive informants with discretion, obtaining vital information while maintaining source confidentiality.
  • Delivered expert testimony in court proceedings, presenting reliable evidence leading to successful prosecutions.
  • Prepared reports, kept investigation records, and maintained all case-related paperwork.
  • Negotiated high-risk situations with strategic conflict resolution tactics, minimizing potential harm to involved parties.
  • Conducted thorough investigations for successful case resolutions and improved public safety.
  • Partnered with international agencies to address cross-border crimes, ensuring a global approach to crime prevention efforts.
  • Interviewed witnesses and suspects.
  • Employed strong interpersonal skills when liaising with various stakeholders including victims'' families or witnesses; successfully built rapport that aided investigations and case resolutions.
  • Facilitated inter-agency cooperation for efficient resource allocation and optimized investigative outcomes.
  • Conducted undercover assignments with professionalism, adapting quickly to dynamic environments while maintaining mission focus.
  • Gathered evidence and served as witness in court proceedings.
  • Utilized advanced technology tools for efficient data collection and analysis during complex investigations.
  • Developed intelligence networks, effectively gathering crucial information to support ongoing cases.
  • Actively participated in ongoing training programs, staying up-to-date on industry trends and best practices for superior job performance.
  • Applied critical thinking skills to analyze complex scenarios, identifying patterns and connections pertinent to case objectives.
  • Organized agents' activities to protect people and property.
  • Directed security activities at investigation sites.
  • Prepared comprehensive reports, ensuring accurate documentation of investigative findings and legal compliance.
  • Developed comprehensive risk assessments for high-profile events, minimizing potential threats through strategic planning.
  • Led high-stakes undercover operations, directly contributing to arrest of key figures in drug trafficking organizations.
  • Analyzed vast amounts of intelligence to identify potential threats, playing crucial role in preventing acts of terrorism.
  • Coordinated with local law enforcement to address community-specific crime issues, fostering stronger local partnerships.
  • Fostered culture of continuous improvement, mentoring junior agents to develop their skills and advance their careers.
  • Directed resource allocation during critical incidents, optimizing response efforts to ensure public safety and effective resolution.
  • Strengthened interagency collaborations, sharing critical intelligence with partner organizations to dismantle terrorist cells.
  • Spearheaded adoption of innovative surveillance technology, enhancing agency's capabilities in tracking suspects.
  • Delivered expert testimony in court cases, leveraging specialized knowledge to support legal proceedings.
  • Enhanced investigative techniques with integration of data analytics, leading to timely identification of crime patterns.
  • Enhanced national security by leading comprehensive investigations into organized crime networks.
  • Initiated partnerships with international law enforcement agencies to combat cross-border criminal activities effectively.
  • Secured search warrants to investigate scenes of crimes and collect evidence.
  • Oversaw criminal cases, coordinated investigations, and prepared evidence and investigators for court cases.
  • Collected, analyzed and interpreted information, documentation, and physical evidence associated with investigations.
  • Prepared case reports from allegations, transcripts of interviews and physical evidence.
  • Obtained and verified evidence by interviewing, observing, and conducting surveillance of suspects and records.
  • Collected and preserved physical evidence, photographs and laboratory submissions.
  • Collected information pertaining to criminal proceedings and performed investigations to resolve cases.
  • Documented drug transactions to gather evidence and complete undercover investigations.
  • Appeared in court and testified under oath in Type and Type cases.
  • Supervised and motivated field investigators and collaborated with personnel to identify strengths and areas of weakness.
  • Marked off crime scenes and controlled access to protect evidence from tampering or loss.
  • Delivered calm, professional testimony to support case evidence, establish timelines, and offer law enforcement expertise.
  • Consulted and cooperated with legal staff to verify timely and efficient investigation completion.
  • Gathered facts from interviews of suspects, witnesses, and complainants.
  • Followed constitutional standards to properly obtain and execute warrants for arrests and searches.
  • Conducted multi-scope research into suspects to determine criminal activities and suspect operating environments.
  • Substantiated validity and admissibility of evidence and preserved data integrity for court hearings.

Police Officer

Austin Police Department
01.1999 - 07.2006

Worked Patrol, Narcotics and Vice Operations

Police Officer

Leon Valley Police Department
01.1997 - 01.1999
  • Participated in ongoing training opportunities to stay current on best practices, maintaining a high level of expertise within the field of law enforcement.
  • Displayed sound judgment under pressure when making critical decisions that impact public safety during emergency situations.
  • Utilized excellent communication skills when interacting with diverse populations, fostering trust between law enforcement and the community members they serve.
  • Answered emergency calls for help from citizens and business owners.

Education

Masters In International Relations - International Relations/ Criminal Justice

St. Marys University , San Antonio, TX
08.2004

Bachelors Degree - Criminal Justice

Wayland Baptist University, Plainview, TX
04.1996

Skills

  • Training and mentoring
  • Goal oriented
  • Staff management
  • Customer service
  • Attention to detail
  • Employee motivation
  • Decision-making
  • Complex Problem-solving
  • Strategic planning
  • Staff development
  • Staff discipline
  • Analytical thinking
  • Team building
  • Processes and procedures
  • Operations management
  • Relationship building
  • Policy enforcement
  • Project planning
  • Public speaking
  • Priority management
  • Conflict resolution
  • Negotiation
  • Expectation setting
  • Verbal and written communication
  • Safety protocols
  • Policy and procedure development
  • Documentation and reporting
  • Workflow management
  • Employee development
  • Risk management
  • Performance management
  • Teamwork and collaboration
  • Problem-solving
  • Multitasking Abilities
  • Time management
  • Excellent communication
  • Effective communication
  • Adaptability and flexibility
  • Organizational skills
  • Active listening
  • Interpersonal skills
  • Professionalism
  • Adaptability
  • Reliability
  • Self motivation
  • Task prioritization
  • Idea development and brainstorming
  • Written communication
  • Audit reporting
  • Data analysis
  • Logistics coordination
  • Process analysis
  • Interpersonal communication
  • Problem-solving aptitude
  • Quantitative skills
  • Team collaboration
  • Analytical skills
  • Professional demeanor
  • Time management abilities
  • Continuous improvement
  • International mobility management
  • Goal setting
  • Problem-solving abilities
  • Teamwork
  • Team leadership
  • Operational efficiency

Languages

Portuguese
Limited Working

Timeline

Supervisor Special Agent - Drug Enforcement Administration Administration
08.2006 - 01.2025
Police Officer - Austin Police Department
01.1999 - 07.2006
Police Officer - Leon Valley Police Department
01.1997 - 01.1999
St. Marys University - Masters In International Relations , International Relations/ Criminal Justice
Wayland Baptist University - Bachelors Degree , Criminal Justice
Christopher Conchin